Caliber - Spring

4.8 (12,570reviews)
97%
3828 Louetta Road,  Spring,  TX  77388

In operation 29 years, 16 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Acura
Ford
Honda
I-Car

Reviews (12,570)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional customer service, with staff members being described as professional, friendly, and helpful throughout the repair process. Communication stands out as a major strength, with customers appreciating daily updates via text messages and phone calls that keep them informed at every step. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Timeliness is another positive aspect, with numerous repairs completed ahead of schedule. Customers value the thorough explanations provided, the coordination with insurance companies, and additional services like vehicle cleaning and delivery. The staff's patience, attention to detail, and willingness to address concerns contribute to high customer satisfaction and strong recommendations to friends and family.
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"Caliber did an excellent job. The Customer Service, Professionalism and the updates made the whole experience ..." Read more
"... extremely satisfied with the quality of the repair! The team at Caliber Collision did an excellent job—my car looks brand new again. They kept me updated ..." Read more
"Caliber Collision does excellent work and keeps the Customer updated with the status of ..." Read more
"... were completed with high‑quality workmanship and a quick turnaround, getting me back in my vehicle as soon as possible." Read more
"... work and frequent updates. I also appreciate that timeframe work was completed and that it was completed on time. Excellent service!" Read more
"Earlier than promised. Was a nice surprise"
"Early! Yay!"
"My car was ready 7 days earlier than promised."

My Experience

Repairs were done quickly and completely. Friendly staff and great communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Excellent service. Very professional.

Customer Service

Very professional

Returned Clean

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Repair Quality

Customer Service

My Experience

Jonathan M. was excellent please extend my sincere appreciation for his commitment to Customer Service and Care. Dr Joseph Richardson.

My Experience

I would use them again in a heartbeat.

Likely to Recommend

No problem referring them to anyone.

Repair Quality

Maria in customer service was great and very attentive. Stephanie Smith service advisor knows her stuff. She immediately located the damage and diagnosed why the backup sensors had been damaged and explained it through a talk and walk examination of the CRV.

Customer Service

From the moment I walked in I felt I was in good hands.

My Experience

Eddy was great he followed up on a daily Custer service and service you provide is a blessing..Everything is perfect..Thanks again I will recommend you to all.

My Experience

Likely to Recommend

Repair Quality

Edy did an exceptional job throughout the entire repair process. He was efficient, professional, and kept me informed every step of the way with great communication. The whole experience was excellent because of him. Thank you again for the outstanding service!

Customer Service

Edy provided exceptional customer service. He was professional, efficient, and kept me updated throughout the entire repair process. He made the experience stress-free, and I truly appreciate his outstanding communication and dedication.

Returned Clean

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Repair Quality

Very nice and informative

Customer Service

My Experience

Caliber collision made this whole process so smooth and simple for me. They kept me updated every step of the way and got the whole thing done in a promptly manner. Stephanie reassured me the moment we met and looked at my car. Ana and Maria were very nice and warm with their greeting when I walked in. I would definitely be recommending this place to others when needed.

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Customer Service

My Experience

I have always trusted Caliber Collision Center. They do great work and it’s a company you can trust.

Likely to Recommend

I will recommend Caliber whenever anyone asks!

Repair Quality

Caliber took care of my door; and when it wasn't to my husbands satisfaction; they made it right quickly - BONUS? they detailed my SUV inside and out. That makes me happy! thank you

Customer Service

excellent front desk and keeping us informed- and they have popcorn :)

Likely to Recommend

I would recommend Caliber Collision to everyone

Repair Quality

Caliber collision has not failed us. They have always been really good to work with. Turn around time was very fast. The customer service was Awesome as always

Customer Service

Customer service was awesome

Returned Clean

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Repair Quality

Stephanie was very communicative and super sweet. Car looks amazing!

Customer Service

Stephanie was great! Super sweet and very communicative

My Experience

Wonderful experience from start to finish, everyone was very pleasant and competent. My truck looks like new again.

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Customer Service

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Repair Quality

Customer Service

Good

Returned Clean

My Experience

They did a great job repairing my vehicle

My Experience

Staff was very friendly

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Repair Quality

Customer Service