Caliber - Tomball

4.8 (6,754reviews)
97%
28310 S.H. 249,  Tomball,  TX  77375

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
GM Basic
I-Car

Reviews (6,754)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting that repairs were completed so flawlessly that vehicles looked as if damage had never occurred. The quality of workmanship, attention to detail, and paint matching received high marks. Communication was a standout strength, with customers appreciating daily text updates and proactive phone calls throughout the repair process. Many highlighted the convenience of being kept informed without needing to follow up themselves. Timeliness was also well-regarded, with numerous customers noting their vehicles were completed ahead of schedule. A few customers, per their own comments, mentioned areas for improvement including inconsistent communication, delays in completion dates, and occasional quality concerns upon pickup that required return visits.
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"... amazing, you cant even tell it was ever damaged. The quality of the workmanship and attention to detail exceeded my expectations. Customer service was exceptional, and they made ..." Read more
"... the inside of car. Also cleaned under the hood. The vehicle was repaired so well that it didn't look like I was ever in a accident. The staff explained everything to me and they were ..." Read more
"Car looked brand new. Paint job matched beautifully. Car looked like it had a very good detailing inside."
"The quality of my repair is great I'm very happy with the work performed. It's almost like the damage never happened!"
"Mr. Edward & the boys did a great job - looks like nothing ever happened to the truck."
"Couldn't depend on the dates. Extended out about 4 -5 - 6 times"
"I have used Caliber Collision several times and every time it is completed when they say it will be completed and the work is perfect."
"Great service, efficient, finished work well ahead of estimated time I would recommend Caliber Collision of Tomball Thank ..." Read more
"It was ready early"
"Additional work extended time required, had to pay three weeks additional rental car out of pocket"
"... about my experience. The repair was completed but communication from my estimator was poor and unnecessarily difficult. I was repeatedly asked for information I had already ..." Read more
"Clear communication and ongoing updates regarding repairs. Loved the texting option and daily updates on repairs!"
"Caliber Collision, Exceptional, fast, and proactive communication. Thank you."
"Everything went as smoothly as possible. Communication was excellent throughout the entire process. Flawless paint work. Very happy."
"Sent alerts and updates via texts - very convenient and user friendly."

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My Experience

While I am happy that the repairs were completed quickly in the end, I was disappointed with how many times the estimated completion date changed. I was originally told my vehicle would not be finished until November 11, but then it was suddenly ready on November 5. While I appreciate getting my car back sooner, I wasn’t expecting it to be ready that day and had to rearrange my entire schedule and drop everything to make arrangements to pick it up. The constantly changing timeline caused unnecessary stress, and I wish there had been more consistent communication and notice so I could have planned accordingly.

My Experience

Friendly with professionalism Kept us informed on the progress of the repairs. Worked hard toward the promised completion day.

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My Experience

Jeff and team did a great job repairing my vehicle. The service was great. The communication was great and I’m happy to have my car back!

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Returned Clean

My Experience

Everyone was kind, helpful, knowledgeable, and accommodating. They helped me promptly and professionally

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Edward C. kept us constantly updated with the status of our car’s repair situation.

Returned Clean

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My Experience

Excellent service. Did a great job and finished early

My Experience

I could not possibly be happier with the repairs on my truck! The team at Caliber in Tomball did a fantastic job, and I especially appreciate the constant communications from Ramon, Jimmy, and the front office team. They are running a top notch operation, and I would definitely use them again in the future. Thanks!

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I’m fact, I’ve already recommended a work colleague to get their vehicle repaired at Caliber.

Repair Quality

I could not possibly be happier with the repairs on my truck! The team at Caliber in Tomball did a fantastic job, and I especially appreciate the constant communications from Ramon, Jimmy, and the front office team. They are running a top notch operation, and I would definitely use them again in the future. Thanks!

Customer Service

Everyone I’ve met at Caliber has been super friendly and customer focused.

Returned Clean

My Experience

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