Caliber - Cypress

4.9 (10,093reviews)
98%
23266 N.W. Freeway,  Cypress,  TX  77429
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In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (10,093)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as restoring vehicles to brand-new condition. Communication stood out as a major strength, with daily text and phone updates keeping customers informed at every stage. Timeliness was also highlighted positively, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays, incomplete repairs, and inconsistent communication, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... from start to finish. The team was professional, the repairs were done quickly, and my car looks brand new again. I really appreciated the constant communication ..." Read more
"... incredibly pleased with my Caliber Collision experience. They did a phenomenal job and their staff is courteous and professional. They do an outstanding job of keeping ..." Read more
"... was smooth. From start to finish, in and out. The workmanship was excellent. A perfect match. You cant tell it was ever damaged." Read more
"Repairs were completed beyond our expectations, within 8 days from the day of drop off to the day of pickup."
"... up to date with every steep of my vehicle repairs. They were even completed three days early! The entire process was seamlessly easy. Thank you!" Read more
"It was ready before the promised time"
"It took longer than anticipated. Ultimately, this caused me to have to get a second rental car. It was really ..." Read more
"... even vacuumed my truck excellent service. It was expected to be two weeks and they knocked it out in two days. Great job from caliber." Read more
"Was told it was a 4 day job and took 7 business days."
"... seamless and the repairs were completed very quickly. I was kept informed every step of the way, and I really appreciate the level of professionalism and communication ..." Read more
"... of the process was smooth, easy, with no stress. They proactively communicated where i was never left guessing where we were in the process. Service was second ..." Read more
"... outstanding with keeping us updated on all steps. He was better than our insurance Rep." Read more
"I had to check on vehicle status myself."
"I had to call several times for updates"

My Experience

Great work and coordination with usaa

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Bodywork looks good and good customer service.

My Experience

We are extremely pleased with our experience at Caliber Collision! From beginning to end, the level of professionalism, communication, and customer service was exceptional. Our first point of contact was Gabby, who assisted us with scheduling our appointment. Upon our arrival, Jillian was equally helpful and professional, making the process smooth and welcoming. When it was time to pick up our vehicle, Christopher Gwen assisted us with the final inspection and checkout, ensuring everything was taken care of. One thing we especially appreciated was receiving regular text updates throughout the repair process. Being informed of each stage of the repairs gave us peace of mind and eliminated the need to constantly call for updates. Our vehicle was completed in a timely manner, and the entire experience was organized, efficient, and stress free. Every person we encountered demonstrated professionalism, courtesy, and genuine customer care. Please extend our sincere appreciation to Gabby, Jillian, Christopher, and the entire Caliber Collision team for a job well done. We couldn't be happier with the service we received and would gladly recommend Caliber Collision to others!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

The woman at the front desk of caliber collision is friendly, professional, and so helpful.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The staff & service are wonderful! Thank you for everything!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I got my car back today and there are still issues and crappy craftsmanship. Also had empty bottles energy drinks from I'm assuming the technician .

Likely to Recommend

really depends on how they fix my car the 2nd time

Repair Quality

Car was sent back with items that need to be redone, no attention to detail. I have to send my car back again to have them fix items. Need to take time off work to deal with this once again.

Customer Service

Customer Serve has been go so far

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Did an excellent job

Customer Service

Did a great job and was very friendly and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was perfect from start to finish

My Experience

It took longer than anticipated. Ultimately, this caused me to have to get a second rental car. It was really much more of an inconvenience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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