Caliber - Cypress

4.9 (10,093reviews)

98%

(281) 304-5200

23266 N.W. Freeway, Cypress, TX 77429

98%

See Photos

23266 N.W. Freeway
Cypress, TX 77429

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

About Caliber - Cypress

See Photos

23266 N.W. Freeway
Cypress, TX 77429

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 15 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

Ford

I-Car

Call

Website

Reviews (10,093)

Sort By:
Newest
Rating

8,650 Customers Rated

5 Stars

76% Complete

(7666)
4 Stars

6.2% Complete

(626)
3 Stars

1.2% Complete

(123)
2 Stars

0.9% Complete

(95)
1 Star

0.3% Complete

(32)
< 1 Star

1.1% Complete

(108)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for outstanding service quality, with repairs frequently described as restoring vehicles to brand-new condition. Communication stood out as a major strength, with daily text and phone updates keeping customers informed at every stage. Timeliness was also highlighted positively, as many vehicles were completed ahead of schedule. A few customers noted areas for improvement, including occasional delays, incomplete repairs, and inconsistent communication, as mentioned directly in their feedback.

Select to learn more

Service Quality
Timeliness
Communication

"... from start to finish. The team was professional, the repairs were done quickly, and my car looks brand new again. I really appreciated the constant communication ..." Read more

"... incredibly pleased with my Caliber Collision experience. They did a phenomenal job and their staff is courteous and professional. They do an outstanding job of keeping ..." Read more

"... was smooth. From start to finish, in and out. The workmanship was excellent. A perfect match. You cant tell it was ever damaged." Read more

"Repairs were completed beyond our expectations, within 8 days from the day of drop off to the day of pickup."

"... up to date with every steep of my vehicle repairs. They were even completed three days early! The entire process was seamlessly easy. Thank you!" Read more

"It was ready before the promised time"

"It took longer than anticipated. Ultimately, this caused me to have to get a second rental car. It was really ..." Read more

"... even vacuumed my truck excellent service. It was expected to be two weeks and they knocked it out in two days. Great job from caliber." Read more

"Was told it was a 4 day job and took 7 business days."

"... seamless and the repairs were completed very quickly. I was kept informed every step of the way, and I really appreciate the level of professionalism and communication ..." Read more

"... of the process was smooth, easy, with no stress. They proactively communicated where i was never left guessing where we were in the process. Service was second ..." Read more

"... outstanding with keeping us updated on all steps. He was better than our insurance Rep." Read more

"I had to check on vehicle status myself."

"I had to call several times for updates"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... from start to finish. The team was professional, the repairs were done quickly, and my car looks brand new again. I really appreciated the constant communication ..." Read more

"... incredibly pleased with my Caliber Collision experience. They did a phenomenal job and their staff is courteous and professional. They do an outstanding job of keeping ..." Read more

"... was smooth. From start to finish, in and out. The workmanship was excellent. A perfect match. You cant tell it was ever damaged." Read more

"Repairs were completed beyond our expectations, within 8 days from the day of drop off to the day of pickup."

"... up to date with every steep of my vehicle repairs. They were even completed three days early! The entire process was seamlessly easy. Thank you!" Read more

"It was ready before the promised time"

"It took longer than anticipated. Ultimately, this caused me to have to get a second rental car. It was really ..." Read more

"... even vacuumed my truck excellent service. It was expected to be two weeks and they knocked it out in two days. Great job from caliber." Read more

"Was told it was a 4 day job and took 7 business days."

"... seamless and the repairs were completed very quickly. I was kept informed every step of the way, and I really appreciate the level of professionalism and communication ..." Read more

"... of the process was smooth, easy, with no stress. They proactively communicated where i was never left guessing where we were in the process. Service was second ..." Read more

"... outstanding with keeping us updated on all steps. He was better than our insurance Rep." Read more

"I had to check on vehicle status myself."

"I had to call several times for updates"

Will (Kia owner) reviewed 11/11/26

Great work and coordination with usaa

Hae-Jin (Ford owner) reviewed 11/10/26

Bodywork looks good and good customer service.

Leaon (Kia owner) reviewed 11/9/26

We are extremely pleased with our experience at Caliber Collision! From beginning to end, the level of professionalism, communication, and customer service was exceptional. Our first point of contact was Gabby, who assisted us with scheduling our appointment. Upon our arrival, Jillian was equally helpful and professional, making the process smooth and welcoming. When it was time to pick up our vehicle, Christopher Gwen assisted us with the final inspection and checkout, ensuring everything was taken care of. One thing we especially appreciated was receiving regular text updates throughout the repair process. Being informed of each stage of the repairs gave us peace of mind and eliminated the need to constantly call for updates. Our vehicle was completed in a timely manner, and the entire experience was organized, efficient, and stress free. Every person we encountered demonstrated professionalism, courtesy, and genuine customer care. Please extend our sincere appreciation to Gabby, Jillian, Christopher, and the entire Caliber Collision team for a job well done. We couldn't be happier with the service we received and would gladly recommend Caliber Collision to others!

James (RAM owner) reviewed 11/9/26

Amy (Volkswagen owner) reviewed 11/9/26

The woman at the front desk of caliber collision is friendly, professional, and so helpful.

Darian (Jeep owner) reviewed 11/9/26

The staff & service are wonderful! Thank you for everything!

Connie (Chevrolet owner) reviewed 11/9/26

Richard (GMC owner) reviewed 11/5/26

Sarah (Volkswagen owner) reviewed 11/5/26

Scarlett (Ford owner) reviewed 11/5/26

I got my car back today and there are still issues and crappy craftsmanship. Also had empty bottles energy drinks from I'm assuming the technician .

really depends on how they fix my car the 2nd time

Car was sent back with items that need to be redone, no attention to detail. I have to send my car back again to have them fix items. Need to take time off work to deal with this once again.

Customer Serve has been go so far

Tracie (Chevrolet owner) reviewed 11/5/26

Jeffrey (Ford owner) reviewed 11/3/26

Taylor (Mercedes-Benz owner) reviewed 11/3/26

Byran (Jeep owner) reviewed 11/3/26

Did an excellent job

Did a great job and was very friendly and helpful

Ajinkya (Mazda owner) reviewed 11/2/26

Daniel (Honda owner) reviewed 10/30/26

Communication was perfect from start to finish

Bethany (Mercedes-Benz owner) reviewed 10/30/26

It took longer than anticipated. Ultimately, this caused me to have to get a second rental car. It was really much more of an inconvenience.

Daniel (Toyota owner) reviewed 10/30/26

Jerome (Ford owner) reviewed 10/29/26

Angela (Acura owner) reviewed 10/29/26

Top of reviews

Caliber - Cinco Ranch

4.9 5,657 reviews
19350 Fm 1093
Richmond, TX 77407
Caliber - Spring

4.8 12,704 reviews
3828 Louetta Road
Spring, TX 77388
Caliber - Houston - Memorial

4.8 9,825 reviews
1517 Silber Rd
Houston, TX 77055

. Protech Collision Center

5.0 538 reviews
11116 Tower Oaks Blvd
Houston, TX 77065
Gerber Collision & Glass - Hou...

5.0 315 reviews
15501 Tuckerton Rd
Houston, TX 77095
Joe Myers Collision Center

4.9 7,392 reviews
19010-B Northwest Fwy
Houston, TX 77065

view more shops in: Cypress | 77429

Damage from hail storms is a common occurrence in some areas of the country but can easily be fixed by an auto body shop. In most cases, the shop will perform a process called Paintless Dent Repair (PDR) which can eliminate the dents without having to repaint your vehicle.

Caliber - Cypress

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Cypress

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (10,093)

8,650 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 2.5/5.0 -

Repair Quality - 1.5/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -