Caliber - Cinco Ranch

4.9 (5,583reviews)
99%
19350 Fm 1093,  Richmond,  TX  77407

In operation 29 years, 10 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,583)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision for exceptional service quality, with repairs that make vehicles look brand new and often exceed expectations. Communication stands out as a major strength, with customers receiving daily updates via calls, texts, and emails throughout the repair process. The team demonstrates outstanding professionalism, with staff being described as knowledgeable, friendly, and accommodating. Timeliness is another key positive, with many repairs completed ahead of schedule, sometimes days or even a week early. Customers appreciate the comprehensive service including rental car coordination, vehicle cleaning, and going above and beyond basic repairs. The facility maintains high cleanliness standards, often returning vehicles in better condition than received. While most feedback is overwhelmingly positive, a few customers noted minor issues like alignment problems or missing parts that required return visits, which were promptly addressed by the professional team.
Select to learn more
"Caliber collision, Just got my car back—looks like nothing ever happened. They did a really smooth job, like its back to original."
"... Upon picking up my vehicle I was blown away because it truly looked like nothing had ever happened! I am very pleased and will HIGHLY recommend them." Read more
"Caliber collision did an excellent job"
"Completely satisfied with the team. Service was fast, quality, and very friendly. It was an unfortunate situation but the great team ..." Read more
"Was ready 1 day before estimated completion date"
"It was ready several days before, almost a whole week, which was a great surprise!"
"... service was excellent! My car looks good as new and it was finished a week in advance of the original date. Kept me updated the whole time ..." Read more
"Vehicle was ready a week before original promised date"
"It was ready 8 days before promised date"
"Daily updates - never felt the need to call and check status"
"... process was seamless fast and amazing customer service. Caliber collision kept me informed daily of the process of repairs to my vehicle. I felt involved ..." Read more
"I received personal calls and text messages nearly everyday."
"Communication throughout was amazing.."
"... and helpful throughout our whole repair process. I felt thoroughly informed of every step. Caliber went above and beyond to repair our car. ..." Read more

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

I'm very happy with the attention my vehicle received; they kept me informed about the process the whole time. I'm very pleased with the excellent service from everyone, and thank you to Caliber Collision for returning my vehicle within their stated timeframe.

My Experience

My Experience

The team at this location is excellent with communication. My car was ready a week earlier than I expected, which was icing on the cake!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Communications from the shop was thorough. My vehicle was completed ahead of schedule. The work on the vehicle looks great.

Customer Service

Returned Clean

My Experience

I had a wonderful experience with Caliber Collision from start to finish. Yuri, my service advisor, was fantastic — kind, professional, and always kept me informed about the status of my repairs throughout the process. Thomas did my estimate and was thorough and clear about what needed to be done. Everyone on the team was genuinely kind and made the whole experience stress-free. The timing was perfect — my car was ready exactly when promised. I really appreciated the constant communication. Highly recommend this team to anyone needing collision repair!

My Experience

Great Job done on my car; real clean service and thanks for keeping me updated throughout the process of repair. You did an amazing job on my car. Thank you

Likely to Recommend

Repair Quality

Customer Service

My Experience

The service is always excellent whenever I have had my car serviced with Caliber. I appreciate the going above and beyond to ensure excellent customer service.

My Experience

My service estimator did a fantastic job and meeting my requirements and needs.

Likely to Recommend

Repair Quality

They have amazing service and He stayed an extra hour just so i can make it on time.

Customer Service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Every single time.

Repair Quality

I always use Caliber and always have a great experience.

Customer Service

Every person I dealt with at caliber were extremely friendly and knowledgeable.

Returned Clean

My Experience

Great communication throughout the entire process from start to finish.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Service was great! From the front counter to the gentleman that assisted us with updates on their completion status of the vehicle.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Everything was done efficiently. You were able to contact Enterprise and get me a car. You stayed in contact with me throughout the whole process, giving me updates which let me plan my time. Thank you.