Caliber - Spring - Rayford Rd

4.7 (1,385reviews)
94%
2819 Canyon Ranch Dr,  Spring,  TX  77386
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,385)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with many highlighting the professional, friendly, and accommodating staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates, text notifications, and proactive information sharing throughout the repair process. The quality of repairs receives high marks, with vehicles often looking brand new and work completed to high standards. Timeliness is another key positive, with many repairs completed ahead of schedule and efficient processes from drop-off to pickup. Customers frequently mention the seamless rental car coordination and thorough vehicle cleaning services. While most feedback is overwhelmingly positive, some customers noted areas for improvement including occasional communication gaps, paint quality issues, and incomplete repairs requiring return visits.
AI-Generated from reviews written in the last 12 months
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"... process, and completed the repair right on time. The quality of the work exceeded my expectations. Thank you for the outstanding service and dedication!" Read more
"... Fortunately they were there to put me back together again. Once again the work was excellent and the customer care and communication was top notch." Read more
"... professional, communicated well throughout the process, and the truck came back looking perfect. Highly recommend their shop." Read more
"... was then thats a win for them. Here's my problem. There are OBVIOUS pits in this paint on the passenger fender. There are numerous runs in the paint. And the ENTIRE ..." Read more
"... used and multiple AM and used items used instead. Front quarter panel that was replaced has a dent in it and fog lights are not aligned properly. Right fog ..." Read more
"I received my car earlier that the estimated date"
"I appreciated they were able to get my car done a day early."
"Car looks great and repair time was less than expected."
"Date was pushed back several times. On dates it was due to be completed the vehicle ..." Read more
"I do believe the quality of work is good, but they took almost 3 weeks to complete my repairs."
"The communication was much appreciated. Receiving updates throughout the repair without having to ask was the best part of the customer service."
"I received constant communication on the status of my vehicle."
"The communication was excellent . I knew every step of the process and my contact person was great."
"at the beginning communication was great but later on it wasn't proactive anymore I had to call or come to the office to get vehicle status update ..." Read more
"Never got any updates or pricing. I called them finally after almost a week and that's when I found out it ..." Read more

My Experience

Matt and Nicole are the best. They went above and beyond to make sure that all my needs were met and that I drove away happy and satisfied.

My Experience

I was updated daily about the progress of the repairs on my truck. The body shop did a great job fixing the damage. After getting my truck back, it was like nothing ever happened. Plus, they communicate with the rental company when they receive the rental back so that you can be on your way and not be inconvenienced more than necessary. All around, great experience!

My Experience

I thought the staff were professional and worked quickly to get my car fixed in a timely fashion. Patricia went above and beyond in communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team was very professional and provided me timely updates as the process proceeded.

Likely to Recommend

Repair Quality

Great work and communication

Customer Service

Very happy with the professionalism and communication

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Loved the communication and quickness!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very satisfied with the service! The entire process was smooth and easy from start to finish. I especially appreciated the regular updates, which kept me informed every step of the way. It made everything stress free!

Likely to Recommend

Repair Quality

Great work! Love the updates!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

We are awaiting one back ordered part, repair is not completed, it is out of Nicole control.

Customer Service

Nicole is very helpful for things in her control

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Good

Repair Quality

Excellent

Customer Service

Communication

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Notice the paint is not slick and uneven bumper

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Great communication and the car looks like nothing ever happened to it

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone has been super caring and nice. I have and will always recommend C.C to anyone I can. They went over and beyond for me and still do. I greatly appreciate everything they have done to help me and my vehicle to get back to normal. A fabulous group that work at the location. If I could give a million stars I would. I highly recommend C.C off rayford rd. Behind McDonald's.

Customer Service

Nothing but good people who work at this location.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Slow response time - and inaccurate completion dates. Didn’t fully repair my vehicle. Messed up bumper still Alignment is still off. Complete waste of time bringing it here

My Experience

Quick, honest, professional and superb workmanship. Highly recommend!

Likely to Recommend

generally I will recommend on the other hand it is too early to say more about quality of fix

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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