Geno's Auto Body Collision Inc

4.8 (1,318reviews)
97%
2150 Elkins Way,  Brentwood,  CA  94513

In operation 8 years.

Geno is founder of Geno's Auto Body since 2003 becoming one of the area's leading repair facilities equipped to serve customer's needs. As a young adult Geno always had a strong passion with cars, his interest started 17 years old and with supportive parents he was able to confidently move into the car industry, with a lot of hard work and dedication he started to build relationships with customers, restore confidence and provide outstanding customer service. Customer satisfaction is our main priority, without our customers we wouldn't be where we are today.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,318)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular text, email, and phone updates throughout the repair process. Timeliness is frequently highlighted, with numerous vehicles completed ahead of schedule. Customers also value the seamless coordination with rental car services and the added touch of vehicle cleaning upon return. A few customers noted areas for improvement directly in their feedback, including occasional delays, incomplete repairs requiring return visits, and vehicles not being thoroughly cleaned before pickup.
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"... customer service has really declined in quality, Geno's soared past all the others. Everything was explained clearly, every person I encountered was professional and ..." Read more
"The team at Geno's went above and beyond repairing the scratch on my bumper. The car hasn't looked so good since I bought it."
"AMAZING! HONESTLY, COULD NOT BE HAPPIER. VERY PROFESSIONAL, FAST AND GREAT COMMUNICATION. DETAIL ORIENTED WORK. I HAVE BEEN RAVING ABOUT THIS PLACE TO EVERYONE ..." Read more
"The paint looks fine, but the decal on the side had air bubbles under it and the paint protection film on the bottom behind ..." Read more
"1010! I would rate my experience a 10 because they did an excellent job fixing my car. The team at Genos Auto Shop II in Brentwood was professional, knowledgeable, ..." Read more
"My Toyota Rav4 was completed ahead of schedule and restored to a like-new condition. The vehicle received a thorough cleaning, both internally ..." Read more
"The work looks great and it was completed a day earlier than expected!"
"Had to bring the car back to be repaired and the date was pushed back 2 days before that"
"... for pickup. While wonderful to exceed expectations, we had to scramble on this end to coordinate picking up the vehicle with just a couple hours notice so we didnt incur ..." Read more
"... extremely helpful and the work done was extremely fast. I dropped my vehicle off at 830am and picked it up at 430pm the same day!!" Read more
"Communication was excellant. The best communication I've had with from a repair facility EVER!!! I wish every service vendor communicated like you."
"... the services that I received from gino's auto.Body communication is always key and they communicate it every step of the way" Read more
"What really stood out was your customer service. Everyone was professional, helpful, and kept me informed throughout the process. They made the whole experience smooth and stress-free. ..." Read more
"Like I said previously , this company is rude and abrasive in dealing with customers."
"... this company! They made the process 100% easy and kept me in the loop with each process for my vehicle. They had it done within 4 days and explained everything ..." Read more

My Experience

Amazing service. They were super quick fixing my truck. Would definitely recommend this shop!

Likely to Recommend

Will be recommending to everyone I know

Repair Quality

Yes! My truck looks good!

Customer Service

Very fast service. staff was very helpful and nice

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My Experience

Thank you Genos Auto Body! Alina you were so friendly, professional, and accommodating. I appreciated how easy you made this experience. The team was prompt with our estimate, provided updates through the process, gave a thorough explanation about the repairs and even took care of returning the rental car.

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Good customer service and good service

Customer Service

My Experience

My tailgate is not aligned!! My Ford logo is broken see you tomorrow at 8:00am

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1 small part is on back order but they got the job done well and quickly

My Experience

In the preliminary repair talks with both Alayna and Juan I was impressed with their professionalism and knowledge. Upon picking up my vehicle today again I was impressed with their professionalism and the manner in which I watched them positively relate to each customer. I would definitely recommend Genos!

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My Experience

My car looked brand new when I picked it up! The guys did a fantastic job, and the work was completed quickly without any time wasted. I absolutely love how my car looks! Thank you to everyone at Geno’s for doing such an amazing job and for making my visit such a pleasant experience. I truly appreciate it!. 😃

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My Experience

Staff is absolutely amazing! Super professional, knowledgeable, and considerate of us as clients. The work done was done to perfection and I am more than pleased with the repair provided. The communication provided throughout the process was amazing! I never had to wonder how the repair was going with the text updates I received frequently. Thanks Geno's Auto Body!

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I don't know if they checked the frame on my chair since it was hit hard enough to move my rear-end 3 feet sideways .

Customer Service

Repair to the car was good, but they told me I needed a new battery, sold it to me with no warranty, the red battery light came on after I started home, 2 days later my car stalled in Antioch, had to be towed. D&k said it needed a new alternator.

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Repair Quality

Car looks good as new, even cleaned up the interior too I noticed which I appreciate. They were also able to deliver my car since I wasn’t able to pick it up on the estimated pick up time so that’s a big bonus. Only thing is the car came back with only 6 miles left when I believe there was about 48 miles when it was dropped off so I’m not sure what happened there but overall not a big deal and I’m still very satisfied.

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My Experience

Staff was very helpful and curious.

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My Experience

Very friendly people & they did a great job on my car. Looking at the "Before" and "After", you can't tell it was in an accident. Thank you GENOS. 👍🏽👍🏽👌🏾👌🏾

My Experience

My Experience

Your updates about the status of my car was outstanding! You called and text! I didnt expect my car to be clean inside and out! Great job Genos! Thank you all!

My Experience

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