Caliber - Brentwood Ca
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
Yes. I felt seen and cared about.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My first encounter with staff was with Casey. She was pleasant and informative of what happens next. Jorge was also very helpful and friendly. It was a pleasure dealing with your company.
My Experience - 5.0/5.0 -
Your team was extremely helpful in getting our car repaired and getting the job done so quickly. They kept us updated with all the repairs throughout the process. Thank you Chris and Anthony!
My Experience - 5.0/5.0 -
My experience with Caliber Collision was totally outstanding, customer service and professional skills were excellent, they took care of everything with outstanding knowledge of the job. I had total confidence in the team. Thank you.
My Experience - 5.0/5.0 -
No complaints at all. Staff was highly professional and took the time to explain every step of the process. Thank you
My Experience - 5.0/5.0 -
I appreciate how professional Chris was with me and how timely caliber was able to get my car done for me so I can get back on the road and not have to deal with not having a car , I am completely satisfied.
My Experience - 5.0/5.0 -
Thank you! I’ve had the best customer experience with you guys I would pick you over any other!
My Experience - 5.0/5.0 -
Chris was very informative about all things needed. Casey at the front desk was great! Both are great people and you should be proud to have them as your employees! Great experience!
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jorge and the rest of the staff was great throughout the whole process. They order the parts my van needed after my appointment for my estimate. So, when it came time to drop my van off for the repairs they had everything ready to go. They did an amazing job on all the repairs and had me back on the road in just a couple days.
Likely to Recommend - 5.0/5.0 -
Great work! Cant tell anything happened
Repair Quality - 5.0/5.0 -
The whole staff was professional, courteous, and the repairs made it llok good as new! I was updated through texr, but Jorge also called to update me through the whole process. My van came out great and cant tell anything happened to my van.
Customer Service - 5.0/5.0 -
Jorge and the rest of the staff were amazing. Everyone was very professional and curteous and Jorge kept me in the loop throughout the whole process.
My Experience - 0.0/5.0 -
My experience with Caliber Collision was the worst I have ever had with a body repair shop. - 1. I get a call the day after I dropped my vehicle off for repairs and the person that called me tells me they broke the clips when removing the rear driver side window. Then I get a text message on 7-17 at 3:20pm saying the vehicle was ready for pick up, no heads up at all, so we set a pick up for 7-18 at 8am, when going over the vehicle 60% of the black plastic on my vehicle has while paint all over even the tires and inside the interior of the gas area, the passenger side fender had fresh damage done by the shop because the pictures they took when I dropped it off will show PROOF that it was not there before, the orange peel paint job was ridiculous, the gas door had MAYBE 1 coat of paint it looked like a child did it, I have many pictures for proof. When the driver side rear panel/bumper was painted there was so much debris that were painted over you could DEFINITELY see and feel it, uneven surfaces all along the “ new “ bumper. I had my Saturday wasted by this inconvenience, then I’m contacted by two DIFFERENT people the following week who definitely were not on the same page calling me and giving me different updates/information. I NEVER received an apology for the “ free extra damages “ and I was told when I picked up the vehicle on 7-23 that “ you know how shops are when they are busy “ !!!!?????? Are you serious!!!!???? Also mind you I had the rental company calling/emailing me everyday that the rental vehicle was past due for the return and that insurance stopped paying on 7-21, mind you I was told when I dropped my vehicle off for repairs I was told “ this is easy and will be simple “. I had my vehicle damaged MORE, my time wasted, harassed by the rental car company and was told “ you know how shops are when their busy “ as an excuse for what I went through. Complete disappointment is an understatement, I have text messages, voice messages, many photos to prove all my claims stated above. Mind you my vehicle STILL has paint over spray on many parts on plastic/metal but I couldn’t deal with it anymore.
Likely to Recommend - 0.5/5.0 -
My experience with Caliber Collision was the worst I have ever had with a body repair shop. - 1. I get a call the day after I dropped my vehicle off for repairs and the person that called me tells me they broke the clips when removing the rear driver side window. Then I get a text message on 7-17 at 3:20pm saying the vehicle was ready for pick up, no heads up at all, so we set a pick up for 7-18 at 8am, when going over the vehicle 60% of the black plastic on my vehicle has while paint all over even the tires and inside the interior of the gas area, the passenger side fender had fresh damage done by the shop because the pictures they took when I dropped it off will show PROOF that it was not there before, the orange peel paint job was ridiculous, the gas door had MAYBE 1 coat of paint it looked like a child did it, I have many pictures for proof. When the driver side rear panel/bumper was painted there was so much debris that were painted over you could DEFINITELY see and feel it, uneven surfaces all along the “ new “ bumper. I had my Saturday wasted by this inconvenience, then I’m contacted by two DIFFERENT people the following week who definitely were not on the same page calling me and giving me different updates/information. I NEVER received an apology for the “ free extra damages “ and I was told when I picked up the vehicle on 7-23 that “ you know how shops are when they are busy “ !!!!?????? Are you serious!!!!???? Also mind you I had the rental company calling/emailing me everyday that the rental vehicle was past due for the return and that insurance stopped paying on 7-21, mind you I was told when I dropped my vehicle off for repairs I was told “ this is easy and will be simple “. I had my vehicle damaged MORE, my time wasted, harassed by the rental car company and was told “ you know how shops are when their busy “ as an excuse for what I went through. Complete disappointment is an understatement, I have text messages, voice messages, many photos to prove all my claims stated above. Mind you my vehicle STILL has paint over spray on many parts on plastic/metal but I couldn’t deal with it anymore.
Repair Quality - 0.5/5.0 -
My experience with Caliber Collision was the worst I have ever had with a body repair shop. - 1. I get a call the day after I dropped my vehicle off for repairs and the person that called me tells me they broke the clips when removing the rear driver side window. Then I get a text message on 7-17 at 3:20pm saying the vehicle was ready for pick up, no heads up at all, so we set a pick up for 7-18 at 8am, when going over the vehicle 60% of the black plastic on my vehicle has while paint all over even the tires and inside the interior of the gas area, the passenger side fender had fresh damage done by the shop because the pictures they took when I dropped it off will show PROOF that it was not there before, the orange peel paint job was ridiculous, the gas door had MAYBE 1 coat of paint it looked like a child did it, I have many pictures for proof. When the driver side rear panel/bumper was painted there was so much debris that were painted over you could DEFINITELY see and feel it, uneven surfaces all along the “ new “ bumper. I had my Saturday wasted by this inconvenience, then I’m contacted by two DIFFERENT people the following week who definitely were not on the same page calling me and giving me different updates/information. I NEVER received an apology for the “ free extra damages “ and I was told when I picked up the vehicle on 7-23 that “ you know how shops are when they are busy “ !!!!?????? Are you serious!!!!???? Also mind you I had the rental company calling/emailing me everyday that the rental vehicle was past due for the return and that insurance stopped paying on 7-21, mind you I was told when I dropped my vehicle off for repairs I was told “ this is easy and will be simple “. I had my vehicle damaged MORE, my time wasted, harassed by the rental car company and was told “ you know how shops are when their busy “ as an excuse for what I went through. Complete disappointment is an understatement, I have text messages, voice messages, many photos to prove all my claims stated above. Mind you my vehicle STILL has paint over spray on many parts on plastic/metal but I couldn’t deal with it anymore.
Customer Service - 0.5/5.0 -
My experience with Caliber Collision was the worst I have ever had with a body repair shop. - 1. I get a call the day after I dropped my vehicle off for repairs and the person that called me tells me they broke the clips when removing the rear driver side window. Then I get a text message on 7-17 at 3:20pm saying the vehicle was ready for pick up, no heads up at all, so we set a pick up for 7-18 at 8am, when going over the vehicle 60% of the black plastic on my vehicle has while paint all over even the tires and inside the interior of the gas area, the passenger side fender had fresh damage done by the shop because the pictures they took when I dropped it off will show PROOF that it was not there before, the orange peel paint job was ridiculous, the gas door had MAYBE 1 coat of paint it looked like a child did it, I have many pictures for proof. When the driver side rear panel/bumper was painted there was so much debris that were painted over you could DEFINITELY see and feel it, uneven surfaces all along the “ new “ bumper. I had my Saturday wasted by this inconvenience, then I’m contacted by two DIFFERENT people the following week who definitely were not on the same page calling me and giving me different updates/information. I NEVER received an apology for the “ free extra damages “ and I was told when I picked up the vehicle on 7-23 that “ you know how shops are when they are busy “ !!!!?????? Are you serious!!!!???? Also mind you I had the rental company calling/emailing me everyday that the rental vehicle was past due for the return and that insurance stopped paying on 7-21, mind you I was told when I dropped my vehicle off for repairs I was told “ this is easy and will be simple “. I had my vehicle damaged MORE, my time wasted, harassed by the rental car company and was told “ you know how shops are when their busy “ as an excuse for what I went through. Complete disappointment is an understatement, I have text messages, voice messages, many photos to prove all my claims stated above. Mind you my vehicle STILL has paint over spray on many parts on plastic/metal but I couldn’t deal with it anymore.
Returned Clean
My Experience - 5.0/5.0 -
Chris was very helpful!
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
Chris was very helpful
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciated how everything was streamlined. I was able to drop my car off and the rental company picked me up. I was even able to leave the rental with the shop. Caliber Collision kept in contact with me and updated me as the process started and finished. They did a fantastic job and I wouldn't hesitate to bring any of vechiles there again. They went above and beyond on my car! Thank you guys for the great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great and fast
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very happy with results enjoyed working with Steve. Thank you.
My Experience - 5.0/5.0 -
Chris went above and beyond. I am 100% satisfied with my experience here at Caliber Collision of Brentwood
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The people and service was great. Unfortunately we had to wait 3 days to get the right headlight.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0 -
Communication was great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Jorge was so very helpful. I trusted him and appreciate him. My car looks great! Thank you !
Customer Service - 5.0/5.0 -
All staff was very helpful.