Caliber - Tracy - West

4.9 (2,784reviews)
98%
2830 Auto Plaza Dr #110,  Tracy,  CA  95304

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (2,784)

Customers say
Overall Customer Satisfaction
Customers consistently praise the excellent customer service, with staff being described as professional, friendly, and communicative throughout the repair process. The quality of repairs is highly regarded, with many noting their vehicles look brand new or like nothing happened. Communication stands out as a major strength, with customers appreciating regular text updates and being kept informed at every step. Timeliness is another key positive, with many repairs completed ahead of schedule or exactly as promised. The team's professionalism, attention to detail, and willingness to go above and beyond expectations are frequently highlighted. Some customers noted minor issues requiring return visits, but these were generally resolved quickly and satisfactorily.
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"... and delivered my repair right on time as promised. The quality of the work was excellent, and the whole process was smooth and stress-free. I truly appreciate ..." Read more
"Thank you for making my car look brand new again! The whole team made the process very easy. It was ..." Read more
"The team was very thorough and ensured that our car was 100% back to what it should be after an accident. ..." Read more
"... always take our vehicles to Caliber for repair as they have never disappointed and have always provided high quality service." Read more
"This entire team is always operating at the highest level of professionalism and quality. I appreciate ..." Read more
"My car was ready 4 days earlier than promised, which was nice"
"I dropped my car off on Monday morning and by Tuesday afternoon you guys had painted it and it was finished. ..." Read more
"Did a great job on my car ahead of the promise date. Thank you"
"My truck was delivered a day early!!"
"Promised ar on Friday, finished early on Thursday. Great service."
"... 100% back to what it should be after an accident. The team communicated every step of the way and kept us informed, which was great! Really appreciate your ..." Read more
"Their text update system made everything easy"
"They text me every time they were doing something"
"... cannot even tell that my car was in an accident. I was given updates almost daily of the progress of my car, which was a relief!" Read more
"I received texts each day. It was great!"

My Experience

Great service from start to finish! The staff was kind, professional, and kept me informed throughout the repair. and there’s one of staff by the name of (Jose) he is prefect and have really good customer service. My car looks perfect, and the quality of the work is outstanding. Thank you for making the whole process easy and stress-free. I highly recommend Caliber Collision! I’m gonna give them10/10.!

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Repair Quality

Customer Service

My Experience

James had great communication and kept me posted daily on the status of my car. Thank you for also arranging for a driver to pick me up so I could pick up my car! Friendly and inviting staff

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Repair Quality

Very professional

Customer Service

My Experience

Good work in record time and with proper communication.

My Experience

Great job! Loved the updates! Thank you!

My Experience

Great service, constant updates, quick and quality work!

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My Experience

Caliber Team are exceptional.

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My Experience

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They ordered the wrong part three times which delayed my pickup on time. I returned the rental car when the car was suspended to be finished but it didn’t done for an additional two days

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Returned Clean

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My Experience

Professional, Polite, and Competent.

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My Experience

Job well done and satisfied

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My Experience

Well done, communicated providing updated status. Everyone was professional and friendly. The work looks amazing.

My Experience

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Work done very nice and finished as date promised.

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My Experience

Great customer service

My Experience

I would recommend this shop they were helpful and completed the work in less than a week & fixed it perfectly .Jose is very knowledgeable & consistent in giving updates. Thank you for an excellent job!