Caliber - Dublin

4.8 (3,494reviews)
96%
6091 Dublin Blvd,  Dublin,  CA  94568
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
Call
Email

Reviews (3,494)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including daily text updates and regular phone calls that kept customers informed throughout the repair process. Timeliness was a frequent highlight, with numerous vehicles completed ahead of schedule. Staff friendliness and professionalism were widely appreciated, and the complimentary interior and exterior cleaning of vehicles was a pleasant surprise for many customers. A few customers noted areas for improvement directly in their feedback, including occasional missed minor parts, alignment issues, and delays in follow-up calls for pickup scheduling.
AI-Generated from reviews written in the last 12 months
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"... installation is poor and not aligned properly. Overall, the repair work is incomplete and unacceptable. I request a full inspection and proper correction ..." Read more
"... couldnt be more impressed with the experience. The repairs were completed flawlessly — my car looks like new again. The team was fast, communicative, and genuinely ..." Read more
"It was first time using Caliber. They did an excellent job. The repair was completed much faster than anticipated. The staff were all ..." Read more
"The car looks AMAZING! The color is spot on and matches identically to the rest of the car."
"paint smudge on the door and scratch on the new bumper"
"Nice job! Way under budget and ahead of schedule!"
"It was promised to finish the repair in six days. It took 10 days"
"3 days earlier than expected"
"Car was ready the day before the estimated date I was given was told 4 days but car was ready on day ..." Read more
"... promised, but then they came through for me and the car was ready exactly when they promised it would be. Im very happy." Read more
"... care and talent was used to repair the damage. The communication from first contact, through quote and to the completion was very over the top with texts, ..." Read more
"... happy with the service! The communication was great. I never had to call them and check ANYTHING, which is wonderful. Everyone was so nice, too." Read more
"I got text updates every morning- really appreciated that feature."
"The adjuster is in a different time zone, and was not as responsive as hoped. Additionally, we're still ..." Read more
"... quality of the work and service provided was excellent. Great communication during the entire process! Thank you!!!" Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Thank you for taking care of our 🚗 🤝🙏

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with the professionalism and friendliness of the young man who helped me get my truck fixed. It was a very positive transaction and I would choose Caliber again if the need arises.

Likely to Recommend

Repair Quality

The service I received was excellent. The young man who handled my Silver Rock Carvana repair was friendly and professional.

Customer Service

As stated before the person who handled my repair was great. I do want to mention though that the woman at the desk the afternoon I came to have my truck repaired was not very nice and was short and unfriendly. She did her job but our interaction was not very pleasant.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I appreciated the care and attention that Ed gave to my repair.

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair worker who showed me what he repaired was very happy and seemed excited to be able to work on my Jeep Wrangler. Thank you for doing a great job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There is a new rattling sound coming from behind the dashboard or maybe the engine compartment.

My Experience

Sarah is kind, professional, and competent. She called even with bad news and handled thing with grace. You guys are lucky to have her!

Likely to Recommend

I don't like the office lady talked to me.

Repair Quality

I was told that I had to sign a legal power of attorney to them because some times they get checks made out to owner of the car when it is sent to Texas. She said that if I did not sign over legal power of attorney and the che k goes to Texas. I would have to fly to Texas to sign it. I am physically disabled and it is visually noticeable. I have a higher than an average IQ, and I don't like being treated like I am stupid. Also the lady I was talking to that handle all State Farm. She talked to me in a loud voice, and really fast. I was only on the other side of the counter. .. I could bring this up as a discrimination a case.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Thank you, Felisa! You did an amazing job—I can't believe my car looks brand new after your repair work.

Likely to Recommend

Repair Quality

Customer Service

Felisa was great through out the repair. She was very helpful and got things done on time. Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Sarah & the mechanics are absolutely amazing!! 10 Outta 10! Everyone was friendly & professional. Even when I forgot my work keys in my car, they were helpful. Keeping me informed with the pizza tracker was a useful no hassle way to keep me updated with any changes.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent Service.

Customer Service

good

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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