Caliber - Dublin
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 3.0/5.0 -
1st took it to Caliber in Pleasanton, waited three weeks for an estimate, never got one. Then went to Dublin & got an estimate but communication was spotty to start and lack of parts coordination was disappointing.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Communication started poorly but ended well
Returned Clean
Likely to Recommend - 0.5/5.0 -
I'd never recommend a friend to shop which never keep what promised.
Repair Quality - 2.5/5.0 -
One week after I got the repaired car, warning message came up with "Headlight Problem". I contact with the representative, and had my car inspected again. I was told that the reason is that the insurance proved light bulb not compatible to the car. I believe that it is the repair shop's responsibility to submit the correct parts to insurance.
Customer Service - 0.5/5.0 -
Both repairs were delayed multiple times. Worse still, the shop never called me back when promised. For the first repair, I dropped my car off at Caliber Collision on Tuesday, September 29. I received a confirmation message three days later, on October 2, saying the estimated completion date was October 9. I called on October 8 to check the status and was told the car was being assembled and should be ready on Friday. I heard nothing after that, so I called again at 4:30 p.m. on Friday. I was told assembly was finished, but the balancing wasn't done, so completion was pushed to Monday, October 12. I got the car back on October 12. On October 18, a headlight problem warning came on. I called the shop on October 19, and on October 20 they identified the issue: the replacement bulb wasn't compatible with my car. The representative promised to call me back once the part was available. I never got a call, so I followed up 10 days later, on Friday, October 30. I was told to wait one more week. I called again on November 5 and was told she would call me back the next day, Friday, November 6 — she said she had already put it on her calendar. Again, no response. So I called again on November 6 and was told the ETA is now Wednesday, November 11. No one has explained why this bulb is so hard to order. Today is November 6, and I have no confidence they will keep their promise this time. Very disappointed. I will never bring my car to this shop again.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The whole process was an extremely easy, very efficient, Sarah gave the best possible customer service experience. I felt taken care of and my car looked brand new when I got it back. Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My first experience with Caliber Collision. I was very impressed with the customer service Edward Navarro provided and can say the best I have ever had. He was professional, helpful, attentive and respectful. Five stars for the best Service Advisor 🤩
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and quality work. Would do business again.
Customer Service - 5.0/5.0 -
Great service
My Experience - 5.0/5.0 -
Ed was great and so easy to work with. Thank you!
My Experience - 5.0/5.0 -
Margaret handled everything administratively and Ed took care of my car. Everything went smoothly!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs were done quickly and the car looks brand new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Ed Navarro took care of everything for us. He explained everything to me in Spanish and I appreciate that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
The vehicle looks brand new, you can't even tell there was an accident on the rear bumper, and they even preserved our parking permit sticker that costs a lot to replace.