Caliber - Fremont

4.9 (5,166reviews)
97%
41945 Albrae Street,  Fremont,  CA  94538

In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,166)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many highlighting exceptional professionalism, attention to detail, and high-caliber repair work that left vehicles looking brand new. The repair quality frequently exceeded expectations, with numerous customers noting flawless paint matching, thorough workmanship, and meticulous finishing. Communication was a standout strength, with customers appreciating proactive daily updates via texts, calls, and in-person explanations that kept them informed throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often a day or more early, which customers found impressive and convenient. A few customers noted areas for improvement directly from their experiences, including occasional gaps in status communication, minor finishing oversights, and cleanliness concerns upon vehicle return.
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"... Ridgeline within hours of filing my claim with CSAA, and returned it a day earlier that anticipated. They coordinated the Enterprise rental car and were very proactive in communicating ..." Read more
"Yes, originally scheduled for 5 days, but they completed the repair in 3 days."
"Vehicle was returned quicker than I had expected. Thats why we continue to bring our company vehicles"
"It was ready before the promised date, which is amazing! Right on time For the holidays!"
"I was amazed by the quick turnaround of my truck. The communication was awesome as well. Very happy, with every aspect of ..." Read more
"... great. The staff were friendly and easy to deal with. I received daily updates texts and calls about the repair for my car so I never had to wonder what was happening. My car ..." Read more
"... They coordinated the Enterprise rental car and were very proactive in communicating text with me throughout the process. I was very pleased with their service." Read more
"They were excellent with their communications throughout the process."
"... parts that are pending replacement not CC fault. Communication wasn't that great regarding status of when vehicle would be ready for pick up." Read more
"My contact was on vacation and email went unanswered, no backup was there.. Damage to door handles was not repaired, even though ..." Read more

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great service and quick turn around time

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On this point I am not sure if I want to even come back unless you fixed what your people made Errors and we will go from there …

Repair Quality

When I give you my 2025 Nissan Pathfinder to fixed the Lift gate and bumper I have few issue when I got back. Scratched on both side of the bumper been told by Richard Chang (RC) over the time it will get scratched but I give you new car not scratched disappointed by the words and lift gates closes unevenly 1 right corner close evenly the other side corner un evenly and the closing bumper locks are broken which means it was taken out very in professionally and Bolt is been cracked on the side which I was told it was forced to open you but people broke it …I addressed this issue to RC He didn’t followed up for the resolution I have I call the insurance and report this incidents I am very un happy for the work you have done and I noticed who ever worked on my car the rear bumper he made a big cuts and put number plate on the top to hide it look like he/she measured un correctly you people need to fixed that or I can go legal with this. Choice is yours..

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There is lots of Body shop competition your people need to knowledge the customer standing there by the desk or sitting there for help everyone either on the phone or busy passing by no acknowledgment just saying hello or have you been help ? Or somebody will be with you shortly will have customers on check … need attention Gabby is good but she can have more improvement s .

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They were great!

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Car looks as good as new!

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The staff was very helpful and explained the process completely to my satisfaction

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Extremely satisfied. Like new!

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Great service!

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Really impressed with the service. The follow up and the effort to satisfy my concerns was exceptional! The truck looks great! Feels like I have a new vehicle-just as promised! The estimator was so congenial. She made it look effortless-so well trained!

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