Caliber - Palo Alto

4.9 (3,434reviews)
98%
2029 Old Middlefield Way,  Mountain View,  CA  94043

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,434)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, clear and proactive communication, and timely repairs. Many highlight the professionalism, friendliness, and helpfulness of the entire team. Repair work is frequently described as flawless, with cars returned looking brand new, often cleaned inside and out as a thoughtful bonus. Customers appreciate daily status updates via calls and texts, making stressful situations feel manageable. Several note repairs completed ahead of schedule. A few customers mentioned isolated concerns such as sensor calibration issues, minor paint or alignment imperfections, and occasional communication delays, reflecting areas customers feel could be further refined.
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"The repair job was done so well. And the whole process was stress free. It was much needed after the stress ..." Read more
"... couldnt be happier with the work done on my car. The paint job came out flawlessβ€”smooth, even, and with incredible attention to detail. You can tell they ..." Read more
"... second time having work done at Caliber in two months. They are professional in every way and do outstanding work." Read more
"... professional, communicative, and genuinely helpful. The work was done quickly and exceeded my expectations. Highly recommend this auto body shop!" Read more
"... quality of work was far better than I was hoping for, the damage to my Denali is completely unnoticeable and looks like nothing ever happened. If I or any of ..." Read more
"Work was well done and finished ahead of schedule! Amazing staff!"
"My vehicle was ready a week before it was promised!"
"We're so pleased with the quick turnaround"
"It was scheduled to be done by the 1219 and they had it done two days before the 19th."
"High quality work, professional and deliver ahead of schedule"
"... Collision in Mountain View truly took care of me. They kept me informed throughout the entire process, updated me on parts, checked if anything else needed ..." Read more
"They did an amazing job with communication! They called and texted me with updates on the car's work. I was informed about everything due to their excellent ..." Read more
"Caliber's text messages were sent without checking with the body shop. I arrived a day early due to getting ..." Read more

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My Experience

Chris P was very helpful. And Veronica very kind.

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Returned Clean

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Definitely would send friends and family to this location.

Repair Quality

David and his team were amazing and stayed focused on completing my repairs despite having to deal with a very difficult claims adjuster. Communication was great and they did an fantastic job.

Customer Service

Great customer service πŸ‘

Returned Clean

My Experience

Fantastic service and they kept me up to date the whole time

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My Experience

Awesome service and friendly staff especially thanks to David who made all the communication thru my insurance company. I would recommend this shop for any collision service needs.

My Experience

Caliber did a great job. The right side of the vehicle looks new. The staff was very helpful and professional. I would use them again.

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My Experience

I had a wonderful experience with Caliber and the work in our car was exceptional

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I am satisfied with the service I received. The repair was completed quickly and to a high standard, and I truly appreciated the extra care taken with my vehicle, including the complimentary car wash. Everything looks great!

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Returned Clean

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Took longer than expected due to delays in getting parts

Customer Service

David was excellent in keeping me advised with daily updates.

Returned Clean

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Fantastic repair and service!

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Returned Clean

My Experience

Great team! Thank you so much!

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They did a great job. Chris was super helpful. Would definitely come back to them if there is a next time.

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My Experience

Caliber Collision sets the gold standard for auto care, combining lightning-fast turnaround times with an unbeatably warm experience. Their clean, comfortable customer lounge makes waiting effortless, while the expert, friendly staff genuinely treats you like family from the moment you walk in. If you want top-tier service and total peace of mind, look no further.

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Returned Clean

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