Active Auto Body West

4.9 (217reviews)
100%
1028 W Evelyn Ave,  Sunnyvale,  CA  94086
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Shop AssistantSparkles

In operation 21 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Nissan GTR
Ram
Call
Email

Reviews (217)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professional and friendly staff, and outstanding repair work that frequently left vehicles looking brand new. Communication was a standout highlight, with many customers appreciating timely updates via phone, text, and email throughout the repair process. Repairs were regularly completed ahead of schedule, exceeding customer expectations on turnaround time. Several customers noted thoughtful extras such as car washes and detailing upon pickup. A few customers mentioned wanting more proactive updates, and one noted unexpected cost increases, reflecting areas customers feel could be refined further.
AI-Generated from reviews written in the last 12 months
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"... The overall process was very straightforward and they did a fantastic job. I'm very happy with the work that they did and how well they treated me throughout ..." Read more
"... with. From the receptionist to the repair team, their communication, updates and quickness were outstanding. I felt very taken care of even down to the rental ..." Read more
"They did a fantastic job, my car looks like new. The body repair workers were very good at explaining ..." Read more
"... pick up. They kept me informed each step of the way. They did a beautiful job and I would highly recommend them for their honesty and the quality of the work ..." Read more
"The quality of Active Auto Body is excellent! I am very satisfied with the quality of the car after the repair. The ..." Read more
"The turnaround time was way quicker than anticipated!"
"Active was excellent. They figured out that installing all new parts was actually preferable because it saved time"
"Yes they finished the repair earlier than the estimated time."
"It was completed a week earlier than expected"
"Excellent job and repair completed in 1 day."
"Their communication was amazing. They kept me updated about the repair throughout. I really appreciated ..." Read more
"Fabulous service all the way through. The communication was superb and the ease and process of the quote to drop off and repair was perfectly ..." Read more
"... Auto Body were very friendly and efficient and they kept me informed on what work was getting done as well as the progress of the repairs throughout the week. ..." Read more
"Didn't get any updates until I called on the afternoon of the 2nd day. I did get a call on the 3rd day when ..." Read more
"Good communication and Quick turnaround time. Very helpful staff. Would highly recommend."

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They did a fantastic job, my car looks like new. The body repair workers were very good at explaining what was done. They actually had my car washed and that was a nice surprise.

Customer Service

Receptionist was very accommodating and the body repair person explained what they would be doing.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Buen servicio

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great communication throughout the whole process. Prodessional and friendly st the same time. Will recommend

My Experience

The repairs were done extremely well and in the time that was agreed upon. Everyone was very personable and competent. Including Amberlyn, Gerson and Edwardo. Communication during the repair was excellent. I will recommend Active Auto Body to anyone who needs to get their car repaired.

Likely to Recommend

Repair Quality

Repair is excellent

Customer Service

Very satisfied with the process and the resulting repair.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional. Completed the job very quickly.

Likely to Recommend

They were polite and attentive.kept me in the loop of what was happening on the progress of my car.

Repair Quality

Looks good so far.

Customer Service

Very professional, worked quickly to get my car back to me.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Yo recomendaria este lugar porque trabajan profecionalmrnte y areglan muy bien los vehiculo, son rapidos y eficiente

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great people and great communications.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Staff were very nice and very welcoming. Car repair was fast and quality of work was awesome. Over all I am very very satisfied. .

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

So far so good

Customer Service

Fast job done, the finish so far so good. Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would definitely recommend anyone should go there very reliable excellent customer service skills

Repair Quality

Very satisfied, thank you

Customer Service

They did a really good job. They were quick professional they washed and clean my car. I really appreciated that and they were very professional. Thank you.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Good work, great communication, fast

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have been to this body shop a few times for myself as well as the rest of my family. They always do great work! And the staff is always so professional and friendly.

Likely to Recommend

We've been going to this body shop for a few years now. They are great!

Repair Quality

Customer Service

Active Auto Body is awesome!

Kept me Informed?

Yes

Ready on Time?

Yes

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