Active Auto Body West

4.9 (248reviews)
99%
1028 W Evelyn Ave,  Sunnyvale,  CA  94086
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Shop AssistantSparkles

In operation 21 years.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 4:00 pm
Tue 7:00 am - 4:00 pm
Wed 7:00 am - 4:00 pm
Thu 7:00 am - 4:00 pm
Fri 7:00 am - 4:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Honda
Hyundai
Infiniti
Jeep
Kia
Nissan
Nissan GTR
Ram
Call
Email

Reviews (248)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, professionalism, and friendliness across all staff. Repairs were frequently described as restoring vehicles to like-new condition, with many highlighting the thoroughness and attention to detail. Timeliness was a standout strength, with numerous customers noting their vehicles were completed ahead of schedule. Communication was widely celebrated, with customers appreciating regular updates via phone, text, and email throughout the repair process. Several customers noted the added convenience of rental car coordination. A few customers mentioned wanting more proactive mid-process updates, and one noted a final cost that exceeded the initial quote. Overall, the vast majority expressed high satisfaction and a strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"... The overall process was very straightforward and they did a fantastic job. I'm very happy with the work that they did and how well they treated me throughout ..." Read more
"... with. From the receptionist to the repair team, their communication, updates and quickness were outstanding. I felt very taken care of even down to the rental ..." Read more
"... pick up. They kept me informed each step of the way. They did a beautiful job and I would highly recommend them for their honesty and the quality of the work they ..." Read more
"They did a fantastic job, my car looks like new. The body repair workers were very good at explaining ..." Read more
"This whole experience could not have been any better."
"The turnaround time was way quicker than anticipated!"
"Active was excellent. They figured out that installing all new parts was actually preferable because it saved time"
"their action is fast and earlier than expected day"
"Excellent job and repair completed in 1 day."
"Originally, they said it would be ready on wednesday with the car wasn't ready till friday"
"Their communication was amazing. They kept me updated about the repair throughout. I really appreciated this."
"... level, cost estimates was provided at a detail level; schedules on expected dates for parts to arrive, how many days to fix the vehicle were communicated properly ..." Read more
"... experience was easy and seamless. Thank you so much for keeping me updated about the status and making it easy on me!" Read more
"Very high quality repair, good communication, and fast results"
"This place is great; I was kept in touch about everything; they made it easy for the rental car pick-up; couldn't ask for better ..." Read more

My Experience

Likely to Recommend

Repair Quality

I will be satisfied when I see that a new bumper is installed correctly without being loose.

Customer Service

When I picked up my car it had gray paint splattered on the white rear bumper, and the bumper was loose on the left side, where the impact of the accident occurred. They have to order a new bumper, and I have to go back for further repairs.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Efficient, quality service and fast would highly recommend

Repair Quality

High quality repair

Customer Service

Great work very quick turnaround

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Husband kept finding nitty bitty things after car came home.

Repair Quality

It would be 10 when the molding is fixed

Customer Service

The car door side molding has scratches. The body shop is ordering the replacement part. We will need to bring the car back to get it done

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Yes. This is the second time I've used their service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Your people are professional, knowledgeable, and helpful that makes the entire process smooth and painless.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Service and results were very good

Repair Quality

The vehicle looks great

Customer Service

Service was provided promptly and the car was fully fixed as new

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

This place is great; I was kept in touch about everything; they made it easy for the rental car pick-up; couldn't ask for better service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good, clean job and on time

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team is great! Everyone was very kind, friendly and super helpful. They were also on it and honestly pretty quick at getting my car fixed and back to me before the weekend! I appreciate everyone’s help at this shop and would definitely recommend. My car looks and feels great! On a funny note their logo is true lol I feel like I made new friends by accident 😅 Great services over all!

Likely to Recommend

Super likely everyone was GREAT!

Repair Quality

Customer Service

The whole staff was great, very kind and helpful and did great on getting my car back to me at an excellent timely manner. I appreciate all the help I received from active auto body shop!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great workmanship and communication!!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

They kept us updated on the truck repair daily We also went through the inspection of the truck together they did a great job and also told us that the work was guarantee and come back if there was any problem with the repairs

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent 👍👍, Amberlee was great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very happy with the service that Active Auto performed and how quickly they made the repairs.My car looks wonderful. The staff that I worked with were very friendly and professional.

Likely to Recommend

Repair Quality

The car looks wonderful. I couldn't be more pleased.

Customer Service

The entire staff was great.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very friendly, informative and fun to work with

Kept me Informed?

Yes

Ready on Time?

No

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