Caliber - Mountain View

4.8 (6,123reviews)
95%
177 East Evelyn Avenue,  Mountain View,  CA  94041
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In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
BMW
Ford
I-Car
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Email

Reviews (6,123)

Customers say
Overall Customer Satisfaction
Customers consistently praise Caliber Collision Mountain View for outstanding service quality, clear and proactive communication, and timely repairs. Many highlight the exceptional professionalism and attentiveness of staff, noting they were kept informed at every stage through texts, emails, and phone calls. Repair quality receives strong acclaim, with numerous customers describing their vehicles as looking brand new upon return. Many repairs were completed ahead of schedule, which customers greatly appreciated. Complementary cleaning of vehicles was a recurring pleasant surprise. A few customers noted areas for improvement, including occasional delays in parts delivery affecting timelines, isolated communication gaps, and rare quality concerns requiring return visits. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"We were extremely satisfied with the repair,the service, and how amazing our car looked when we picked it ..." Read more
"the repair quality at first and second pass was low. I had to point out very easy to notice uneven installation ..." Read more
"... found Caliber on the list provided by Allstate. The damaged body panel and even the wheel that had damage on that side look like new. We are extremely happy ..." Read more
"... really cannot tell the car had been in an accident, the paint is well blended, and it matches the spec. There are not rattles or creaks or anything on the ..." Read more
"Poor paint and blend quality, dimples contamination in the paint, missing trim badge, poor panel alignment."
"The repairs look great and finished earlier than expected. I received daily updates of the progresd which was ..." Read more
"Caliber Collision exceeded my expectations with a faster than projected date of repair."
"It took almost 1 extra week and now I am on the hook to Pay for car rentals. My repair is not fully done ..." Read more
"The estimated due date was changed about 6 times. But they did meet the final estimate."
"The service finished 1 day earlier than promised, awesome work"
"... sure that I was totally satisfied! Theyve provided excellent communication throughout the repair process, which I really appreciated. Best customer service ..." Read more
"... done, what they were waiting to be ordered, and they kept us informed of every step of the process which we appreciated immensely since as soon as the ..." Read more
"They failed to communicate with me that other failures have occurred during repair"
"Communication and return calls regarding status of repairs and completion could be improved."
"Overall, experience is positive but wish that I get more regular updates on the progress of the repair. I had to call them to check on the ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very helpful. Rudi did a great job keeping me in the know at all times. And also making sure that the insurance company and car rental place were dealt with. I didn’t have to worry about anything. Also, when y’all gave me my car back, it was probably the cleanest, sparkliest it’s been since I got it😊

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rhys did an awesome job handling the repairs on my car. He told me about the work involved and gave accurate estimates. He also helped me out with renting a loaner car via a partnership with Enterprise. The repair work on my car was actually completed early! Thank you Rhys! Props to you for getting this done so seamlessly. Thanks to technicians at Caliber Collision for doing such a high quality job on my car so fast!

My Experience

Good communication

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Nash and Lennel were very helpful and friendly.

Repair Quality

Customer Service

They were very accommodating and scheduling was easy.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very good, seemless and quick service.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Thank you for being so helpful

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Rudy was great. Great experience. High attention to detail. Above and beyond service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Courteous, clear and thorough service

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very professional management and execution of a complex repair job

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Quality was very satisfactory but reliability of completion dates was not as it was twice postponed. Staff were not proactive in keeping client updated. Lynell the manager was a true professional with outstanding customer relations.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Nash was windeerful

Kept me Informed?

Yes

Ready on Time?

Yes

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