Caliber - Concord

4.9 (3,610reviews)
97%
1260 Diamond Way,  Concord,  CA  94520
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,610)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting daily text and phone updates that kept them informed throughout the repair process. The front office staff received widespread recognition for being welcoming, friendly, and professional, making stressful situations feel seamless and easy. Repair quality was frequently described as excellent, with vehicles returned looking brand new, and many customers were pleasantly surprised by complimentary interior and exterior cleaning. Timeliness was another strong point, as numerous customers noted their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including clearer technical explanations of repairs, better coordination around customer availability for communications, occasional paint match concerns, and office organization. Overall, the vast majority of customers expressed high satisfaction and a strong willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"I was extremely satisfied with the quality of the repair. Everything was perfectly done"
"From start to finish, everything was exceptional. First-class service all the way."
"Unacceptable. Gave back my car in worse shape than before the accident."
"Caliber Collision did an amazing paint job on my car. My car looks like its brand new."
"Caliber did an excellent job in repairing our car! Also, whomever cleaned the car also did an excellent ..." Read more
"It was ready earlier than expected!"
"Got it a day earlier than first quoted. Saved my bacon."
"Completed a week early which was great!"
"One week instead of two for the job"
"Late"
"The follow-up was absolutely unbelievable. I received either a phone call or a text every day, sometimes both. I cannot recall the last time I ..." Read more
"I was kept up to date on the entire process, via text as well as phone calls. The via text was very helpful ..." Read more
"Great communication through my preferred method of texting."
"... were told I was going on vacation for two weeks!!!!. Over communication is as bad as no communication. Especially when you were informed I would be on vacation!" Read more
"... incredible. Everyone was very concerned and helpful, and kept us in the loop with constant updates about parts, eta for completion etc… Worked with us on an important ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Very happy with the job done!! Kudos to all who worked on it, special thanks to Alexa 😊

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work was done professionally and promised completion was exactly on time. Thanks for fixing my car!

Likely to Recommend

Repair Quality

Good shop, knowledgeable people. Great service. Great atmosphere. Promised completion.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything from beginning to end was incredible service. It’s hard to find places to trust these days and good service. We couldn’t have had a better experience taking our car here.

Likely to Recommend

Repair Quality

Customer Service

Amazing service from beginning to end! Can’t recommend enough.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great!

Customer Service

They kept in contact, very communicative and kind.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It was a very smooth process, and quick as well.

My Experience

Excellent and great job!! Thank you very much Caliber Collision staff!!

Likely to Recommend

Very well done .AAA Extremely happy with the results ⭐️

Repair Quality

Kept me updated throughout the process

Customer Service

Jennifer is an experienced professional

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service, kept me updated

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car looking so good as new from Caliber Collision - Concord. Alexa and the team really kept me updated from start, during and the finishing of my car. Really satisfied with their work. Highly recommended!! ☺️

Likely to Recommend

Repair Quality

They kept me really updated with the whole process, and very satisfied with the work done. My car looks brand new! 🥺♥️

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was great. Completed in a timely manner

My Experience

Everyone on the team who helped me were beyond great! They were concise, on top of the work, let me know the status and the progress of finishing and were so helpful. My car looks fabulous and done sooner than I expected. Everything was seamless including the rental car. Many thanks!

My Experience

Great service! The kept me updated and were so helpful and friendly!

Likely to Recommend

Repair Quality

Great service. The staff was very communicative, friendly and helpful!

Customer Service

Great customer service!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My experience @ Caliber has always been wonderful. From the beginning to the end, Alexa was very professional and always kept me up to date on the status of our Truck. That’s why we will always choose to bring our vehicles here for repairs😊

My Experience

Alexa and Vanessa were very professional and attentive during repair work by updating the repair on the car. They work efficiently and effectively to complete the repair work. Thank you for your great team work.

My Experience

I really appreciated how theTeam went the extra mile and even brought me my car because I had to work.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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