Caliber - Concord
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
Likely to Recommend - 5.0/5.0 -
I am telling everyone.
Repair Quality - 5.0/5.0 -
These guys are wonderful!! They make a usually frustrating situation easy. They are professional and friendly. The work they do is the best!
Customer Service - 5.0/5.0 -
So good.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend to anyone!
Repair Quality - 5.0/5.0 -
The whole staff was fantastic. They were all friendly, thorough and kept me updated throughout the process. They also did great work on vehicle!
Customer Service - 5.0/5.0 -
Excellent customer service!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Customer service was great. Always let me know what the statues was on my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Vanessa in reception is a gem!!!!
My Experience - 5.0/5.0 -
Great customer service and communication throughout the repair process!
My Experience - 5.0/5.0 -
Francisco is very professionall and did a great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
All went smoothly, and they did a good job!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber was great. My car got hit and I brought my car in. They did a great job. Two days later I got hit again. They did just as well the second time. Always very communicative, responsive and a quick turnaround. Jessica was awesome both times though out the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
They have always helped me in the past years .
Repair Quality - 5.0/5.0 -
Fast & efficient
Customer Service - 5.0/5.0 -
Love there service
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication on the whole process. Made working with the insurance a breeze and effortless. Friendly staff throughout. Any questions I had were answered quickly and appropriately. Would definitely go back there again, I hope I don’t have to but I they will be my first choice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I received updates on a regular basis and my car was returned to me a day earlier than promised. The repairs look perfect! I couldn’t be happier
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Transparency, I think it's the most important aspect between a business like this and their customers. The company was not very transparent with me about the repair estimates and the conversations they had going on with Amica Insurance. First it was one amount, then another, then another and long story short just did not feel honest at all.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Every member of your team was professional, friendly, and personally made sure to explain what was needed to repair our car, down to the nuts and bolts. Thank you for a job well done!
Likely to Recommend - 5.0/5.0 -
Yes!
Repair Quality - 5.0/5.0 -
Caliber Collision thoroughly reviewed the damage to my car with me and answered any questions I had concerning the repairs needed to bring my car back to its normal state.
Customer Service - 5.0/5.0 -
I am very satisfied with the customer service I received.
Returned Clean
My Experience - 0.0/5.0 -
When I picked up the vehicle, I noticed there were some scratches underneath the Sideview mirror. I’m surprised nobody pointed it out to me it was pretty obvious. Also a part was on backorder and was told that when the part came in, they were gonna see about buffing out that scratch. OK When I paid my deductible, I asked the person at the front desk can I do part on credit card and part on my debit card and she said sure no problem so I stood there used my credit card for 350 of it and then put 150 on my debit card. Both transactions were approved. 7 hours later when I got off work I checked my balance and my account showed both transactions came out of my checking! my balance was under 200! I don’t understand what happened. I did not get a call from anybody about this transaction. I was just so tired at that point of dealing with the shop I didn’t even feel like calling them up to fix it. I’m just annoyed that no one bothered to call me and tell me oh, we charged your debit card twice It really screwed up my finances. I’ll tell you that much. Lastly last Friday they called and said my car was ready. I made arrangements to leave my job early, which is no easy task, then got on the road. It was gonna take over an hour to get there from Livermore. About 15 to 20 minutes away from CC I get a phone call that oh the calibration guy didn’t bring the right tool. So it’s not gonna be ready. Funny but the last time my car had to get calibrated (I’m assuming by the same person) that was the same excuse why it couldn’t get calibrated one day. I would think that they would’ve told this person that my car is a certain model make and year? I don’t know. I just find it interesting that the same excuse I got the last time you guys worked on my car. I got the same excuse this time when there was a delay. don’t get me wrong,I love the work that caliber collision does that’s why I trusted the process to come back to the same reputable repair place since I have like a history with you guys. But this whole situation makes me wonder. Well you wanted my two cents and I gave it to you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great team. Communicates well. Excellent work. I had several questions and they were answered promptly and problem was resolved right away. Will definitely come back.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I have been to a few different shops contracted through my insurance but this one is by far the best. They keep you well informed, have a speedy and easy process, and care for the work being done to your car. I was out of town after my car was repaired and they drove it to my home for me for no extra charge. Excellent service!!!