Caliber - Concord

4.9 (3,544reviews)
98%
1260 Diamond Way,  Concord,  CA  94520

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,544)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and accommodating. Communication stands out as a major strength, with regular updates via text and phone calls keeping customers well-informed throughout the repair process. The quality of repairs receives high marks, with vehicles often looking brand new and paint matching being excellent. Timeliness is another strong point, with many repairs completed ahead of schedule. Customers appreciate the cleanliness of returned vehicles, often noting they were washed and detailed. The shuttle service and rental car coordination are valued conveniences. While most feedback is overwhelmingly positive, a few customers mentioned minor issues like excessive communication during vacations, occasional paint matching concerns, and some organizational aspects that could be improved.
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"I was extremely satisfied with the quality of the repair. Everything was perfectly done"
"The best quality. WHAT A WONDERFUL EXPERIENCE. thank you all."
"Caliber Collision did an amazing paint job on my car. My car looks like its brand new."
"Car looks incredible and runs beautifully! Caliber really did a wonderful job."
"BEYOND satisfied. Not only was the work done well and in a timely fashion, but customer service was ..." Read more
"It was ready earlier than expected!"
"It was ready earlier than expected and they were able to help me by bringing it to my home"
"... great in which i informed them my time window and my care was in fact ready on time, but early." Read more
"Got it a day earlier than first quoted. Saved my bacon."
"3 days early."
"Great communication through my preferred method of texting."
"I was kept up to date on the entire process, via text as well as phone calls. The via text was very helpful ..." Read more
"The follow-up was absolutely unbelievable. I received either a phone call or a text every day, sometimes both. I cannot recall the last time I ..." Read more
"Some delays but that is understandable. Excellent communication throughout the work. Happy with the results."
"I liked the daily text notice of the process and appreciated the both Concord & Antioch locations ..." Read more

My Experience

I appreciate the team getting the work done quickly and making sure it was done well. Alexa did a good job keeping me informed and making the pick up simple and convenient.

My Experience

My Experience

My Experience

Great communication in repairs and care of my car

My Experience

Great service! They went above and beyond by personally transporting me to the rental company and got the work done earlier than estimated. Super easy process and kept me updated the entire time. Car looks like new!

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Returned Clean

My Experience

I'm impressed. You even washed my car

My Experience

My Experience

Great service.

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My Experience

Caliber communicated with me consistently every step of the way. Everyone is super helpful, friendly, and very professional. I am so pleased with the beautiful work on my car and erasing the memory of the accident by bringing my car back to how it was before. Thank you!

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Quality of repair beautifully done

Customer Service

Great customer service

Returned Clean

My Experience

Excellent service and staff. Very friendly and kept me informed all the way to pickup. 10 stars. Highly recommend. My car when done was way more beautiful then when last saw it. Lol

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Highly recommend. Excellent service and repairs outstanding job.

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Excellent

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Returned Clean

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Repair Quality

The car looks good as new!

Customer Service

Very easy to communicate with. Easy to schedule and was kept informed every step of the way. Even offered and delivered the car to my house once repairs were completed.

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Customer Service

Jessica was very helpful and knowledgeable and made this experience easy for the customer.

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The job on my truck was easy. I was kept informed, and up to date throughout the whole process. It was a pleasure working with you. Thank you.

Customer Service

Easy to work with. You kept me totally informed throughout the whole job. It was a pleasure

My Experience

Very courteous and fast. Kept me up to date every step of the way.

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Customer Service

My Experience

Great job to all, especially the ladies in the office!