Caliber - Walnut Creek - Pine St

4.8 (2,364reviews)
96%
1414 Pine St,  Walnut Creek,  CA  94596
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,364)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, with repairs described as flawless and indistinguishable from pre-accident condition. Regular text, email, and phone updates were frequently commended, making customers feel informed and at ease throughout the process. The friendly, professional, and courteous staff received high praise for going above and beyond. Complimentary car washes and detailing were pleasant surprises noted by several customers. A few customers pointed out areas for improvement directly from their experiences, including occasional paint imperfections, fitment issues, interior damage from windows left open during rain, and communication that could be more centralized and consistent.
AI-Generated from reviews written in the last 12 months
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"The staff were amazing, the work is top-notch, and it was all completed very quickly. Communication at this place is very good, I was ..." Read more
"Exceptional service from office staff. Also the quality of the technicians are the best. My mustang looks perfect. The overall professionalism and care was really ..." Read more
"Super amazing customer service above and beyond!"
"The work they did was absolutely horrible. The headlight that was installed was old, yellow, ..." Read more
"Excellent work. Just like new."
"Wonderful experience. They repaired my car much faster than the expected time frame. My car look fantastic and I will recommend caliber ..." Read more
"... able to reduce my overall cost of repair and you completed the repairs ahead of schedule. All in all a 5 star experience!!" Read more
"Done ahead of schedule and under budget. Thank you!"
"Looks like a good job. However it took several days longer than projected."
"My vehicle was ready earlier than expected. Very much appreciated."
"Communication was excellent-best Ive ever experienced with an automobile repair company."
"Your communication was excellent-keeping me informed daily. You were able to reduce my overall cost of repair ..." Read more
"... well! My only suggestion would be to streamline the communication process. I received multiple phone calls, seemingly from a contracted service, rather than directly from ..." Read more
"Customer service was great. Communication was consistent and reliable. I will definitely recommend this shop."
"Staff was wonderful. They informed me every day as to what was happening with my car. Very nice to deal with all of them. The work done ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The repair looks great - like new. I was kept well informed of progress by Amanda and the staff at Caliber. Very pleasant people to deal with. The results suggest that all aspects of the repair were performed by knowledgeable, talented people including handling of internal components, body parts, and sensors.

Likely to Recommend

Will Highly recommend

Repair Quality

Both Amanda and Gabby were very helpful during the entire process. The work was done very quick and I was very pleased with an everything.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

It looks really good. Thank you for working so hard on it so I could get it back before Monday.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Yes, I was completely satisfied. I really think you guys for helping me out and bringing my car back to 100% wonderful job. Excellent work I will refer caliber collision to anybody you guys exceeded my expectations.

Likely to Recommend

Repair Quality

They done a wonderful job

Customer Service

Highly recommended

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciated the text communication throughout the process, and the assistance with a minor reset after completion of the repairs. It was a very nice touch that the interior and exterior of my vehicle were cleaned. Thank you!

My Experience

Great quality and fast. They did a great job.

My Experience

Thanks

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

You did a wonderful job fixing the damage to my car thank you. Camilla

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent and very responsive

Likely to Recommend

Repair Quality

Great customer care, before, during and after! Great job on collision repair to rear and side of car

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Staff ws helpful, efficient and pleasant to work with

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Yes I would recommend Caliber

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My repair rep, Amanda and the front desk rep, Gabby (Gabbie, Gaby?) were awesome. Truly. I was dreading the experience and concerned about car separation anxiety. But everything from start to finish … text messaging, greeting upon arrival, the consideration they showed while I was on a work call while waiting for them to complete the estimate…. to the phone call I recvd about needing to order an OEM trunk, to more text updates and finally picking up my car yesterday! I relaxed through the process, felt taken care of, and my car was ready exactly as promise. I hope that we don’t have to do business again anytime soon, but I would definitely return and will highly recommend your company and location. Thank you.

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