Caliber - Oakland - 11th St

4.9 (3,419reviews)
99%
149 11th St,  Oakland,  CA  94607
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,419)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, seamless communication, and timely repairs. Many highlighted that staff went above and beyond, providing clear explanations of the repair process and keeping customers informed at every step through texts and phone calls. Repairs were frequently completed ahead of schedule, and vehicles were often returned cleaner than expected. Customers described the experience as stress-free and professional, with several noting their cars looked brand new upon return. A few customers mentioned areas for improvement, including occasional delays in repair completion, isolated instances of insufficient communication, and rare concerns about repair quality upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... smooth and stress-free. When I received my vehicle, it was not only repaired well but also thoroughly cleaned, which I truly appreciated. Overall, their professionalism ..." Read more
"Exceptional service - courteous staff provided clear explanations of repairs, completed job ahead of estimated date and sent several ..." Read more
"Incredible customer service and great quality work!!"
"The quality of repair was exceptional. The paint job was pristine. My car looked like when I first bought it."
"... caliber, I had to take it to a dealership due to repairs that were missed. The dealership also noticed that elements of the car were not screwed on properly and told ..." Read more
"... courteous staff provided clear explanations of repairs, completed job ahead of estimated date and sent several status updates." Read more
"My repairs were finished in half the time expected. I was ill the day it was ready so they arranged to ..." Read more
"Expected date was very reasonable but Caliber Collision had it done with full quality a whole week ahead of schedule. The best I've ever seen!!!"
"... friendly. Kept me updated almost daily. Job is top notch. Finished way ahead of promised date." Read more
"... vehicle might be done in less time then expected but ended up being done 4 days later than expected" Read more
"... the entire experience. The team was attentive and kept me informed throughout the process, regularly checking in to make sure I understood what was going on with ..." Read more
"... they kept me informed during the entire process. I received regular text updates and phone calls, which made the communication clear and reassuring throughout ..." Read more
"... courteous staff provided clear explanations of repairs, completed job ahead of estimated date and sent several status updates." Read more
"There could have been more prompt and regular communication."
"Did not hear from the shop until they call me to tell me to pick it up"

Likely to Recommend

Repair Quality

The work was excellent, and the car was ready ahead of schedule.

Customer Service

Staff we're helpful, parient, and very skilled.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Definitely will!

Repair Quality

Super happy and satisfied with the quality of the work done on my car.

Customer Service

I am super happy and satisfied with the work that your workers performed in repairing the damage my car. Everyone says that it looks like I am driving a new car! Thank you

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Wonderful employees, communication was great

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you so much for the exceptional services and support. Special thanks to Erik and Lee for their friendly and welcoming hospitality. My car was repaired and handed back to me on a timely manner. Thank you again!!!

My Experience

My experience at CALIBER COLLISION was outstanding! Eric and Lee were fantastic! They were professional, personable, and genuinely easy to talk to. I was kept up to date throughout the entire repair process, so I always knew what was happening with my vehicle. The quality of the repair was flawless, and my car was returned looking immaculate. I highly recommend CALIBER COLLISION to anyone looking for exceptional service and top-quality work!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

excellent customer service and fast.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very friendly, detailed in explaining what works needs to be worked on. Update of the work on daily basis. Got the work completed before the estimated deadline. They’re very professional.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eric provided great service and keep me updated on my vehicle's progress.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very kind

Customer Service

Very kind

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone at the shop has a wonderful attitude and are so eager to meet your needs. Major car repairs are traumatic, but these guys make the transition from damaged to perfect repair amazingly easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The communication and work were excellent.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service! Super speedy

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Eric was very professional and efficient yet friendly. All work was excellent. My car looks new! And the work was completed ahead of schedule. I highly recommend this location of Caliber Collision.

My Experience

It was quick and easy

Likely to Recommend

For sure I recommend the "location" of Caliber Collision where I received my repair.

Repair Quality

I no longer see the dent, it disappeared.

Customer Service

Very professional and courteous!!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This specific Caliber Collision made everything so easy for me to get my car fixed. Getting into an accident is very stressful but they made the repair process stress free. Everyone was nice, professional and did great work.

Likely to Recommend

I preach to all of my family and friends... even strangers when they have body issues with their vehicles. Told everyone you guys are 2nd to none.

Repair Quality

Caliber collision is 2nd to none by far. No other place has taken car of my car like you guys have.

Customer Service

Alan and Ylan were the best help I've gotten on top of that every single one of the staff members we the utmost best

Kept me Informed?

Yes

Ready on Time?

Yes

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