Caliber - Oakland - 11th St

4.9 (3,418reviews)
99%
149 11th St,  Oakland,  CA  94607

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,418)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and communicative. The quality of repairs is highly regarded, with many noting their vehicles look brand new after service. Communication stands out as a major strength, with regular updates via text and phone calls keeping customers informed throughout the repair process. Timeliness is another key positive, with many repairs completed ahead of schedule. Customers appreciate the thorough explanations of repair processes, coordination with insurance companies, and additional services like vehicle cleaning. The welcoming atmosphere and staff willingness to go above and beyond expectations creates a positive experience that leads to strong recommendations.
Select to learn more
"Everyone at Caliber bent over backwards to exceed my expectations."
"Extremely satisfied with the customer service, timeliness, and quality of work received."
"Im forever grateful for the experience I had working with Caliber Collision. Everyone went above and beyond, excellent customer service!!"
"The best service I have ever had in my life. Prompt and professional communication - 1000010 stars!"
"Overall, I had a very smooth and great experience. Customer service was 10 out of 10. Im very happy and glad my car looks beautiful."
"Everything went smoothly and in a timely manner."
"... courteous staff provided clear explanations of repairs, completed job ahead of estimated date and sent several status updates." Read more
"promised on the 10th, ready on the 8th"
"Several days early"
"repairs were completed earlier than estimated."
"Exceptional service - courteous staff provided clear explanations of repairs, completed job ahead of estimated date and sent several status updates."
"Kept up to date with all parts of the process via text and phone."
"... on my car , employees are very nice and helpful, keep updates about your car constantly" Read more
"Great communication with myself and the insurance companies so that I never had to be bothered. They even cleaned the interior and exterior for me. ..." Read more
"Customer service was excellent! We got regular updates on the progress and completion of our car. We had to get a rental vehicle, and that was made ..." Read more

Likely to Recommend

Definitely will!

Repair Quality

Super happy and satisfied with the quality of the work done on my car.

Customer Service

I am super happy and satisfied with the work that your workers performed in repairing the damage my car. Everyone says that it looks like I am driving a new car! Thank you

Likely to Recommend

Repair Quality

Wonderful employees, communication was great

Customer Service

My Experience

Thank you so much for the exceptional services and support. Special thanks to Erik and Lee for their friendly and welcoming hospitality. My car was repaired and handed back to me on a timely manner. Thank you again!!!

My Experience

My experience at CALIBER COLLISION was outstanding! Eric and Lee were fantastic! They were professional, personable, and genuinely easy to talk to. I was kept up to date throughout the entire repair process, so I always knew what was happening with my vehicle. The quality of the repair was flawless, and my car was returned looking immaculate. I highly recommend CALIBER COLLISION to anyone looking for exceptional service and top-quality work!

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

excellent customer service and fast.

Likely to Recommend

Repair Quality

Customer Service

Very friendly, detailed in explaining what works needs to be worked on. Update of the work on daily basis. Got the work completed before the estimated deadline. They’re very professional.

My Experience

Likely to Recommend

Repair Quality

Customer Service

My Experience

Eric provided great service and keep me updated on my vehicle's progress.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Very kind

Customer Service

Very kind

Returned Clean

My Experience

Everyone at the shop has a wonderful attitude and are so eager to meet your needs. Major car repairs are traumatic, but these guys make the transition from damaged to perfect repair amazingly easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

The communication and work were excellent.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Great service! Super speedy

Customer Service

Returned Clean

My Experience

Eric was very professional and efficient yet friendly. All work was excellent. My car looks new! And the work was completed ahead of schedule. I highly recommend this location of Caliber Collision.

My Experience

It was quick and easy

Likely to Recommend

For sure I recommend the "location" of Caliber Collision where I received my repair.

Repair Quality

I no longer see the dent, it disappeared.

Customer Service

Very professional and courteous!!

Likely to Recommend

Repair Quality

Customer Service

My Experience

This specific Caliber Collision made everything so easy for me to get my car fixed. Getting into an accident is very stressful but they made the repair process stress free. Everyone was nice, professional and did great work.

Likely to Recommend

I preach to all of my family and friends... even strangers when they have body issues with their vehicles. Told everyone you guys are 2nd to none.

Repair Quality

Caliber collision is 2nd to none by far. No other place has taken car of my car like you guys have.

Customer Service

Alan and Ylan were the best help I've gotten on top of that every single one of the staff members we the utmost best

Likely to Recommend

Repair Quality

Amazing work and great customer service

Customer Service

Returned Clean