Caliber - Oakland - 11th St

4.9 (3,474reviews)
99%
149 11th St,  Oakland,  CA  94607
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,474)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding customer service, with many describing the staff as friendly, professional, and attentive. The quality of repairs was frequently highlighted, with numerous customers noting their vehicles looked brand new upon completion. Communication stood out as a major strength, as customers appreciated receiving regular text and phone updates throughout the repair process, keeping them informed every step of the way. Many customers were pleasantly surprised that their vehicles were completed ahead of schedule. Additional touches such as vehicle cleaning, assistance with rental car arrangements, and accommodating pick-up and drop-off schedules were also appreciated. A small number of customers noted areas for improvement, including occasional delays beyond the estimated completion date and isolated concerns about specific repair details, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... felt well taken care of and truly appreciated the professionalism, communication, and level of service I received. I would definitely recommend them to others." Read more
"This shop was professional, helpful, and transparent in every aspect of the repair process. That kind of thing helps turn a stressful ..." Read more
"... sunroof was damaged by a rock on the freeway and from start to finish they truly took care of me. The entire team kept me updated throughout the whole ..." Read more
"... courteous staff provided clear explanations of repairs, completed job ahead of estimated date and sent several status updates." Read more
"... month times. Caliber collision, have a team that get the job in less of a fraction than other shops who promise less but it end up been again weeks leading into a month ..." Read more
"My repairs were finished in half the time expected. I was ill the day it was ready so they arranged to ..." Read more
"Expected date was very reasonable but Caliber Collision had it done with full quality a whole week ahead of schedule. The best I've ever seen!!!"
"... friendly. Kept me updated almost daily. Job is top notch. Finished way ahead of promised date." Read more
"... was top notch from the woman that assisted me, she kept me in the loop as they were working on my car. Very professional." Read more
"Great communication with myself and the insurance companies so that I never had to be bothered. They even cleaned the ..." Read more
"There could have been more prompt and regular communication."
"They communicated very well throughout the process and explained everything well for me to understand. I am very happy ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Great communication from Eric.

My Experience

Service was great communication was good and the lady was very patient and details this my 4 repair great service

My Experience

My Experience

Eric was great, thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Manager went above n beyond after talking to him about my dissatisfaction the previous time I was there. He definitely made sure that was not going to be the outcome this time. Much appreciated and thank you.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very communicative, professional and great quality work! My repair was done faster than expected and car was returned in great condition.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

The shop and 11th Street in Oakland did it. Amazing job. I asked them to meet an incredibly short time line for repairs and they beat it. They did this by careful planning and working with the customer. I thank them very much

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to Alan and everyone who were all very informative/helpful, answered all my questions and provided me with some extra needed tasks that enhanced my experience at Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looks great!

Customer Service

Very easy and seamless process. Eric was fantastic. Tons of communication. And they even checked in my rental car and made sure it got back to enterprise.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Poor communication

Customer Service

Was told job would be 2-3 hours, job took over 5 hours, because the window guy was about 3 hours late

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Thank you for your excellent service and support

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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