Caliber - San Leandro

4.9 (1,634reviews)
98%
760 139th Avenue,  San Leandro,  CA  94578
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,634)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its high-quality repairs, with many noting their vehicles looked brand new upon return. Communication was a standout strength, with frequent text and call updates keeping customers informed throughout the repair process. Timeliness was also highlighted positively, as many vehicles were completed ahead of schedule. Customers appreciated the professionalism of the staff and the added touch of detailed car cleaning upon pickup. A few customers noted improvement areas directly from their experiences, including ensuring all parts are correctly reinstalled before vehicle release, consistent timelines between service representatives, and better color-match quality control on paint repairs.
AI-Generated from reviews written in the last 12 months
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"... repair the dent and scratches on my car. Not only was their work impeccable, but they also cleaned and detailed my car after their work was done." Read more
"Car returned with scratches on the repaired portion. Had to send it back for more repairs"
"... 19th. However, the following day, I noticed that several items were missing from the vehicle: - The brand emblem letters TSI Turbocharged Stratified ..." Read more
"It was a seamless experience from start to finish. Everyone was professional, informative and friendly. They kept ..." Read more
"I was very happy with the quality of my repair."
"3 days early"
"Job well done and done a day early."
"They were able to complete my repair 2 days early"
"Had to return car as it was not fully repaired. Sensor was not replaced and scratches on rear of car where it was painted. ..." Read more
"... They kept me up to date on the latest progress and I got the car back 2 days before the original estimated date." Read more
"... picking it up. All repairs were made correctly, and communication was nothing short of perfect. I highly recommend Caliber Collision." Read more
"Communication was crystal at all times and they helped make payment as seamless as possible."
"I love all the updates and how when you pick up the car they do a walkthrough with you. Always keeping me ..." Read more
"Yes but told different timelines between two service reps"
"Communication was clear, prompt and professional. Friendly too."

My Experience

My Experience

Customer service was excellent. Victor was my main point of contact and he would consistently update me on the status of my vehicle, answer any questions and responded timely. The car itself came out great as well.

My Experience

Thank you so much for the wonderful work that you all do at Caliber Collision. The team was extremely kind and helpful from start to finish. Also, they were very communicative during the repair process and completed the repairs faster than expected. I appreciate the service and would definitely use your services should I need future repairs.

My Experience

We have a very pleasant experience, the we are helped with our carand Irene Padilla was very professional and very helpful.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Good

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was really impressed. Liked the professionalism and Victor was responsive. I would highly recommend this body shop.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The truck looks wonderful and it is a real relief that it is whole again. It means a lot to me.

My Experience

Victor was incredible at clear communication, making sure my car was nicely detailed, shiny, and back to me in a timely manner. Thanks to the entire team!

Likely to Recommend

Repair Quality

Customer Service

Victor was super thorough, communicative, helpful, and kind. Thankful for his support!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Irene was very pleasant and professional, the whole experience at this location was speedy and easy. I’m very impressed with the turnaround time of the repairs. Looks like I have a new auto body shop to recommend and use if needed.

Likely to Recommend

Absolutely with no hesitation

Repair Quality

Customer Service

Wish I could rate higher

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

When I picked up my car, we made a comment the color for the new panel doesn't match to the original color. My car is less than 2 years old. The manager is so mean and we have no option and sign the paperwork and leave. I also ask Irene for help when the manager yelled on my brother.

Customer Service

The manager yelled on us.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Communication was clear, prompt and professional. Friendly too.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My car is wonderful great job thank you!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I would highly recommend

Repair Quality

I really appreciate being keep updated every step of the way, and receiving my vehicle back earlier than expected.

Customer Service

Very impressive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work performed was top notch! The employees who assisted with my claim were very professional and welcoming from the moment i walked thru the door. A+++

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

100% would refer a friend.

Repair Quality

Irene was exceptionally helpful from start to finish.

Customer Service

Irene walked through the steps of the process in a friendly manner.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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