Don's Body Shop

4.9 (1,750reviews)
98%
2944 Grove Way,  Castro Valley,  CA  94546
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In operation 11 years.

Welcome to Don's Body Shop, a family owned and operated business since 1952! Conveniently located in Castro Valley, there is no job too big or too small for our completely independent auto body repair facility. At Don's Body Shop, we specialize in collision repair on all makes and models of vehicles including frame, paint, welding, dents, dings, bumper work and so much more! All of our technicians are ASE Certified and extremely knowledgeable in their respective fields. We work well with all insurance companies and are a DRP (Direct Repair) for several insurance companies. In addition to quality repairs, customer service is one of our top priorities- that's why we offer competitive rates, a flexible schedule and quick turn-around times. We invite you to call or stop by today for a free estimate and experience the difference at Don's Body Shop!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Vietnamese
  • Arabic
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,750)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. The team receives high marks for proactive communication, including regular text and phone updates throughout the repair process. Timeliness is a recurring highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Staff are frequently described as professional, courteous, and genuinely caring. Several customers noted added touches such as interior cleaning and detailing. A small number of customers mentioned areas for improvement, including occasional delays in repair completion, isolated paint quality concerns, and a few instances where communication follow-through fell short of expectations.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... experience. They did an incredible job on my car — it looks brand new! The quality of their work truly exceeded my expectations. From start to finish, they kept ..." Read more
"... informed of each step. The waiting room was welcoming. When I picked up my car, it was perfectly done. Thanks to the great service and professionalism, ..." Read more
"... been coming to Dons for year along with my children. The work here is the essence of excellence and professionalism! I appreciate the quality of work and the customer ..." Read more
"... rear-end collision, and the team did an incredible job. The paint match is factory perfect, and you can't even tell where the damage was. My car looks as good as new!" Read more
"... taken my car for repairs here. I cannot tell you how professional, courteous, and customer service focused all the staff have been and always are. I would highly recommend them to ..." Read more
"... and communicated at each juncture. Very satisfied, got my car back 5 days earlier than promised." Read more
"It takes too long to repair."
"Absolutely! Even quicker than expected which they fully communicated making pick up coordination so helpful!"
"... estimate and schedule repairs quickly. Although the job was scheduled to take almost three weeks, it only took 1 week. I was impressed with the friendly and helpful service ..." Read more
"From start to finish, they kept me informed every step of the way. I always knew what was happening with my vehicle, and they provided updates whenever ..." Read more
"... quickly and effeciently, very friendly service, and communicated at each juncture. Very satisfied, got my car back 5 days earlier than promised." Read more
"... know if It was going to be ready and by what time. I was told it should be ready but they would CALL ME BACK to let me know for sure. Unfortunately, I guess they forgot because ..." Read more
"The staff doesnt comminicate well with one another"
"Very good communication throughout the entire process of my car repair from beginning to end and work that was preformed ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at Don’s Body Shop did an amazing job with the repairs on my car. The work took about 2 weeks and they were very great with giving me constant updates with where they were on repairs and estimates of when the work will be done. Thank you again!

Likely to Recommend

Repair Quality

Customer Service

Outstanding service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick and very knowledgable.

My Experience

Great customer service. Duey is very attentive to the needs of the customer. Very friendly, accommodating and pleasant to work with. Thank you Duey.

My Experience

Great customer service and responsiveness to my questions (via text). Good coordination on my rental vehicle as well.

My Experience

Don’s work is reliable, quality and reasonably priced. Their staff is responsive to customer’s concerns.

Likely to Recommend

Repair Quality

Very good work and service representatives were easy to deal with. This is the sector nd time I brought my car in for repairs and the quality of service and repair. F Responded with updates as promised and the car was ready when they said it would be

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Very good. Duey was a great help. Efficient and friendly. My new Bumper looks great. I would recommend.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional and courteous, kept me updated on how the repairs were coming along and it was done a head of time. Really appreciate their service.

My Experience

brought my car in after a rear-end collision, and the team did an incredible job. The paint match is factory perfect, and you can't even tell where the damage was. My car looks as good as new!"

My Experience

I appreciate the communication throughout the process and the quality of work! Thank you all very much! You guys made it easy to work with you all.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

great!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Of course I'm satisfied

Customer Service

They did nice job in my truck chevrolet Silverado 2017

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Treated very fairly

My Experience

Phil was very helpful to inform me that the window functioning was reset so the windows were able to work again! He also informed me about the specific part that was the cause of the doors not locking/unlocking properly. He also recommended a mechanic shop that could complete the necessary work! Phil is very patient and helpful throughout the entire repair process!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Translated from Spanish by Carwise
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My Experience

Likely to Recommend

Repair Quality

Customer Service

Excelente servicio

Kept me Informed?

Yes

Ready on Time?

No

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