Fix Auto Castro Valley

4.9 (1,406reviews)
98%
3142 Castro Valley Blvd.,  Castro Valley,  CA  94546
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Shop AssistantSparkles

In operation 20 years.

Fix Auto Castro Valley is your one stop shop for all your auto needs. We specialize in insurance repairs. Being certified with over 10 insurance companies, and having over 30 years’ experience with every imaginable insurance company, you can rest at ease knowing that Fix Auto Castro Valley will handle your claim from start to finish. Our facility is equipped to handle the smallest of jobs and the largest. We have 5 frame machines, 2 laser measurement systems, computerized wheel alignment rack, and 2 downdraft spray booths. We also offer Tire and Wheel services, Air conditioning Service, Glass repair and replacement, Electronics and Upholstery as well. Last but not least we take pride in offering our customizing and restoration services to both the classic and elite cars we have all grown to love. Rest assured, all our work has a lifetime warranty for as long as you own your vehicle. Established in 1986. Our family has been in the auto body repair industry since the 1970's.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,406)

Customers say
Overall Customer Satisfaction
Customers consistently praise Fix Auto Castro Valley for its outstanding service quality, clear communication, and timely repairs. Many highlight the professionalism and friendliness of the staff, noting they felt well taken care of throughout the repair process. Customers frequently mention receiving regular updates via text and phone calls, keeping them informed every step of the way. Repairs are often completed on time or even ahead of schedule, with vehicles returned clean and detailed - a detail many customers describe as a pleasant surprise. Several customers are repeat visitors, citing trust in the shop's workmanship and customer-first approach. A few customers noted areas for improvement, including delays in repair completion, inconsistent automated text updates, and in one instance, not being informed of additional vehicle damage until pickup - all of which reflect direct customer experiences shared in their feedback.
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"Everything is perfect. Excellent customer service. Work done in timely manner. 1010"
"Awesome service. They fixed my Durangos back hatch perfectly, stuck to their word and completed the job right on time. The staff was ..." Read more
"100 percent excellent customer service. Very friendly and personable."
"They did a fantastic job fixing my car. It looks better than new. A+++ I would recommend them to anyone. Excellent ..." Read more
"This place is excellent from customer service to work quality."
"I was told it was a week-long repair, and it only took about 5 days. Very happy it was able to be repaired in a timely manner and correctly"
"We were called when the part came in and the car was finished earlier than promised."
"Had to extend my rental numerous of times"
"It was ready before the estimated time"
"I appreciated that my vehicle was ready much earlier than expected."
"I received multiple texts and phone calls about the updates of my vehicle."
"Communication. Clarity. Exceeded expectations. Totally satisfying."
"Appreciated every text message with updates. Excellent engagement with customer."
"I had to reach out to follow up on completion. The automatic texts were not updated."
"... and communication that Fix Auto Castro Valley do! They are highly communicative and do great work!!!" Read more

Likely to Recommend

I recommend often. I am sooo happy with the work done quickly perfectly and efficiently!!!

Repair Quality

Love my Lexus Bumper!!!! Beautiful !!!! Thank you!

Customer Service

People are kind and professional !!!

Returned Clean

My Experience

Thank you for everything. You guys are always so helpful. I loved the way you fix my car, it was brand new! You communicated every step of the way. This was so helpful.

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I have nothing but positive feedback from this shop. I will recommend this shop

Repair Quality

Overall, very pleased with everyone that i spoke to and that helped handled and fixed my car.

Customer Service

very pleased with how everyone treated me and helped me out

My Experience

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Returned Clean

My Experience

Kept us updated with repair status. Completed repairs on time. Vehicle condition was like new when returned. Excellent service. Thanks for a job well done.

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My Experience

excellent job everyone my car looks and runs better than new! Thank you so much for your high quality expedient work!

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My Experience

Thank you to Jennifer, Juan, Mackenzie, and Mark for their great customer service! Thank you to the Fix Auto crew for repairing my car and making her look so beautiful again!

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Fix Auto took care of my truck and just now did another great job with my car. I tell all my family and friends I come here and recommend them here as well to get their vehicles repaired with good quality work and service!

Repair Quality

My car came back looking beautiful, shiny, clean, and perfect! Thank you, Fix Auto crew!

Customer Service

Jennifer, Juan, Mackenzie and Mark were all very pleasant to talk with. They provided me with updates and great customer service! Thank you, all!

Returned Clean

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Repair Quality

Jennifer was honest, upfront and the cost for the repair was priced fairly. Excellent quality beautiful workmanship!

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Returned Clean

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Returned Clean

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My Experience

Everything went very smoothly on the shop’s end. They stayed in communication to let me know of the progress on my repairs and everything turned out great.

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Returned Clean

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No doubt about it

Repair Quality

Awesome service. They fixed my Durango’s back hatch perfectly, stuck to their word and completed the job right on time. The staff was super helpful and throughout the process. I’ll definitely bring my vehicles back here if I ever need repairs again.

Customer Service

Super helpful and friendly

Returned Clean

Likely to Recommend

Repair Quality

Very satisfied. Juan was very helpful with the whole process from the initial estimate meeting to completion of the job.

Customer Service

Returned Clean