Crash Champions #0528 Pleasanton

4.9 (3,688reviews)
97%
3275 Bernal Avenue,  Pleasanton,  CA  94566

In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
I-Car
Jeep
Kia
Ram

Reviews (3,688)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, outstanding communication, and impressive timeliness. Repairs are frequently described as flawless, with cars returned looking brand new, often detailed inside and out beyond expectations. Staff are widely commended for being professional, friendly, knowledgeable, and courteous. Customers appreciate regular text and phone updates throughout the repair process, making stressful situations feel manageable. Many repairs were completed ahead of schedule, earning high praise. Repeat customers and strong referral intent reflect deep trust in the shop. A few customers noted isolated concerns around communication delays, parts sourcing timelines, and occasional pickup coordination confusion, as shared directly in their feedback.
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"... good job in the body repair on 2025 Cadillac XT6. Delivered a showroom perfect repair. No sign of ripple, paint flaws, etc." Read more
"Seriously so impressed. Not only by the amazing work fixing the body of my car, but also the attention to detail-- the inside of ..." Read more
"I'm very pleased with the repairs done on my car. the quality of work was outstanding. The team's communication and professionalism were also commendable."
"Totally exceeded my expectations. Fantastic repair even on the plastic bumper and headlight. Really no trace of ..." Read more
"... experience all around! Very professional, prompt. The car was completed and just a day and a half. Well ahead of schedule. I cleaned the car for us and the bodywork ..." Read more
"Estimated days was 29 days but they finished 15 days early"
"I received my vehicle earlier than the estimated time return. I am very glad that I could get my car back sooner ..." Read more
"Repair was done in record time, great work."
"... Seems that was beyond the control of CC. HOWEVER, once the part came in, repair was completed SUPER FAST." Read more
"Throughout the entire process, they notified me over each and every update until it was complete"
"Crash Champions did an amazing job fixing my car. They kept us updated on its progress the whole time and were able to finish the repairs amazingly fast. My car ..." Read more
"Excellent communication kept me updated daily, excellent work on the car. Highly recommend Crash Champions!"
"... service. Quick response for giving me an estimate. They sent me daily updates on my vehicle's repair progress." Read more
"Loved getting the texts along the way!"

My Experience

Julie (Coordinator and Scheduler) and Chaz (Dent WRX) are the heroes at this Enterprise. Julie especially deserves a high praise for a. a great attitude for handling the entire process.

Likely to Recommend

I have used Crash Champions in the past and have highly recommend them.

Repair Quality

Excellent service Knowledgeable staff Completed on time Did all the work of dealing with the insurance company for me

Customer Service

Excellent update on work being completed Set up everything with the insurance company for me Assisted me in getting a rental car

Returned Clean

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Repair Quality

Customer Service

My Experience

I was completely satisfied with my repair and the service I received! Everyone I interacted with was very professional and kind.

Likely to Recommend

Repair Quality

Customer Service

My Experience

Great service! Adam was great! All the staff and the work were fantastic!

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Repair Quality

Customer Service

Great service!

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Repair Quality

Customer Service

My Experience

The car was finished in a timely manner and the workmanship was very good. We are happy with the service.

Likely to Recommend

Repair Quality

Customer Service

The work was fine. There was some issue with communication; after my wife brought the car in for the initial estimate, it took a long time to hear back. I had to call in and it seemed like there was some confusion with the account that took time to resolve. Two files? I don't know if it would have been resolve if I hadn't followed up.

My Experience

Likely to Recommend

Repair Quality

Very nice Repair job

Customer Service

Very good

Returned Clean

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Repair Quality

Customer Service

My Experience

Speedy repairs. VERY friendly staff. VERY Satisfied with all repairs...RBW....Pleasanton

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Julie and Adam are great, both responds to my questions and concerns promptly. I’m very satisfied with both of their work and performance. Thank you, Kristy

Customer Service

I’m very satisfied

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

The staff worked with me so my time without a car was minimal.

Returned Clean

Likely to Recommend

I’ve come to Crash Champions a few different occasions and the staff is always very professional and helpful. I know my car is in good hands and it always looks good as new when I pick it up. I would recommend them to my friends and family.

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

I am extremely satisfied with the quality of the repairs. My vehicle looks great, and the work was completed professionally. Thank you, Crash Champions, for taking such good care of my car!

Returned Clean

My Experience

I appreciated the attention to detail in determining what was needed in the repairs. They did a great job making the car look new again.

Likely to Recommend

Repair Quality

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Repair Quality

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My Experience

Thank you for everything!! You made a stressful situation so much better. We appreciate all your help.

My Experience

Repairs completed on time. Completely satisfied!