Crash Champions #0528 Pleasanton

4.9 (3,626reviews)
97%
3275 Bernal Avenue,  Pleasanton,  CA  94566
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In operation 26 years, 5 years at this location.

As one of the fastest-growing and most exciting brands in the automotive industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert. Crash Champions is a proud Level One Partner with the National Auto Body Council (NABC®), a regular supporter of the Navy SEAL Foundation, and a proud national sponsor of the Susan G. Komen® Foundation. All Crash Champions collision repair centers provide a written lifetime warranty and operate as a preferred destination for many of the nation’s leading automotive insurance providers.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Acura
Chrysler
Dodge
Fiat
Ford
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Nissan
Ram
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Email

Reviews (3,626)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional quality of repairs, with many noting their vehicles looked brand new upon return, often including complimentary interior and exterior cleaning that exceeded expectations. The team receives high marks for outstanding communication, providing regular text and phone updates throughout the repair process, keeping customers informed at every stage. Timeliness is a recurring highlight, with numerous customers delighted that repairs were completed ahead of schedule. The professionalism, friendliness, and attentiveness of the entire staff created a welcoming, stress-free experience. A few customers noted isolated concerns around communication delays, parts sourcing, and occasional paint or fit issues, reflecting direct customer feedback rather than systemic issues.
AI-Generated from reviews written in the last 12 months
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"Seriously so impressed. Not only by the amazing work fixing the body of my car, but also the attention to detail-- the inside of ..." Read more
"... experience all around! Very professional, prompt. The car was completed and just a day and a half. Well ahead of schedule. I cleaned the car for us and the bodywork was exceptional. ..." Read more
"I'm very pleased with the repairs done on my car. the quality of work was outstanding. The team's communication and professionalism were also commendable."
"My vehicle was completed much quicker than I had initially anticipated. Very happy with the service!"
"Cant believe I got my car back a week earlier than promised."
"I received my vehicle earlier than the estimated time return. I am very glad that I could get my car back sooner ..." Read more
"It was ready even sooner than we originally planned for."
"... Seems that was beyond the control of CC. HOWEVER, once the part came in, repair was completed SUPER FAST." Read more
"The process was fast, easy, we were always in the loop via text, and… our car was washed inside and out when we picked ..." Read more
"... service. Quick response for giving me an estimate. They sent me daily updates on my vehicle's repair progress." Read more
"Excellent communication kept me updated daily, excellent work on the car. Highly recommend Crash Champions!"
"Comms are 10 out of 10"
"... did not feel I received good service. For example, I did not receive the proper information from Crash Champions for picking up my car which resulted in a delay of ..." Read more

My Experience

My Experience

I am a car guy. My last accident was 54 years ago when someone else hit. The car was a year old with less than 5000 miles. The repair was perfect. I know where the damage was and the repair is so good there is absolutely no sign of a repair. Thank you. I hope I never need your service again. But I do need a collision repair in the future I will certainly use your services. Finally Dean did an excellent job communicating the repair status. Ralph Harrison

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Efficient and quick. Friendly service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and body work!!

Likely to Recommend

I’ll wait to see how this issue is resolved

Repair Quality

The paint does not match. When I picked the car up, it was parked in the shade and I didn’t notice it, but after looking at it in the sun, it does not match the rest of the car. I am taking the car back to them to look at it tomorrow.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

On time. Was notified

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Dean was very helpful.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Service prompt and professional. Detailed quote and performed the work flawlessly. Job was completed as per their schedule. The truck was detailed both interior and exterior. Overall, a very pleasant experience.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dean was helpful, efficient and great to deal with. Crash Champions made the whole process quick and easy. I wasn’t happy y with the initial completion date, but I wasn’t very surprised when my car was ready 1 week ahead of schedule. Body work looked perfect! They washed and cleaned the car and it looked good as new. Thanks for making an unpleasant task (fender-benders are no fun!) much better than expected.

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Dean was great, thank you!

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

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Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Such a great team to get my car back on the road! Dean and Julie rock!

Likely to Recommend

Repair Quality

Great crew, very efficient. Dean and Julie are A#1!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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