Caliber - Pleasanton

4.9 (3,537reviews)
98%
3295 Bernal Ave Ste B,  Pleasanton,  CA  94566

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,537)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding customer service, with staff described as friendly, professional, knowledgeable, and genuinely caring. The quality of repairs received high marks, with many noting their vehicles looked brand new or better than expected post-repair. Timeliness was a standout strength, as numerous customers highlighted that their vehicles were completed ahead of schedule. Regular and proactive communication through text updates and phone calls was widely appreciated, keeping customers informed every step of the way. A few customers noted areas for improvement, including instances where repairs were not fully completed on the first visit, occasional transparency concerns around pricing, and rare communication gaps regarding repair progress details.
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"Top notch customer service. Great communication!"
"The staff at Caliber are top notch!! I received excellent service."
"Didn't get the job done right the first time, miss a bumper on repair have to waste my time going back to the shop and ..." Read more
"... experience with caliber collision, love the fact that they explain you everything in detail and make sure you are 100 percent okay with it before dropping your vehicle to them. Great ..." Read more
"I appreciate the updates with text messages, They are good about explaining to us on what was done, and when the expected date ..." Read more
"Could have been better."
"Everyone was so attentive and very helpful. I was updated via text about the progress of the work."

My Experience

Issues with body work.Also having steering and braking issues since having my vehicle worked on at your shop. Highly disappointed with the condition of my vehicle

Likely to Recommend

Repair Quality

Got the work done quickly and efficiently!

Customer Service

Super nice and professional

My Experience

Well knowledgeable and very nice to provide all details. It is one stop service as they coordinated with rental services at the shop. Overall nice experience!

Likely to Recommend

Very likely!

Repair Quality

They are amazing! They took great care of my wife and baby and got her a rental, they even took care of getting the rental car back to enterprise. The work was first class and made the car look like nothing ever happened. Definitely recommend will be using in the future if need be, God willing I won’t need them but if I do I’m using them. Thank you!

Customer Service

Awesome! They treated us like family and honored our time.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

My Experience

The combined team was amazing. The inspection and repair by Reesa was spot on, everything was well taken care of and I am happy with the overall repair that was done. I also think Amanda did a great job with coordinating with everything including rental car and giving me ride when needed. I will be back

Likely to Recommend

Repair Quality

Customer Service

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Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Reesa went over and above with our repair.

Customer Service

Reesa was very knowledgeable and kept us in the loop.

My Experience

Everyone i spoke to was exceptionally nice and helpful. Reesa kept me updated at all times and always answered any questions and. Also looked into things and ga e me every option possible. Front desk was easy to talk to and I was able to get in and out without any hassle.

My Experience

We had a great experience with Caliber Collision. The repairs turned out great, and the entire process was smooth and easy. Rebecca was wonderful and kept us informed every step of the way. Everyone we worked with was professional, helpful, and made the experience a positive one from start to finish.

Likely to Recommend

Repair Quality

Did a fantastic job with my car. Car required serious surgery, but they did an excellent job with it. Very good communication, keeping me in the loop on how the car was progressing. Very polite staff.

Customer Service

Excellent communication, keeping me in the loop as the car progressed. Very polite staff.

Likely to Recommend

Have been to Caliber twice and satisfied

Repair Quality

Nothing to complain about

Customer Service

Nothing to complain about.

Returned Clean

My Experience

my car was fixed to perfection and i love every single thing about it!!

Likely to Recommend

Repair Quality

everything was perfect and i love my car! looks like the first day i drove it off the lot!

Customer Service

their communication was top tier and they were keeping me updated throughout the whole process!

Likely to Recommend

Repair Quality

My car looks good

Customer Service

Great experience with them

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Repair Quality

Customer Service

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Repair Quality

Customer Service

My Experience

Reeds did great job keeping me updated on the progress of the repairs. She also gave due diligence in explaining process and what to do/ not do after I got my car back.repairs look great!

Likely to Recommend

Repair Quality

Customer Service

My Experience

Whole process was easy start to finish. Front office and Rebecca were customer focused and good communicators. Work was well done and finished earlier than planned.