Caliber - Pleasanton

4.9 (3,488reviews)
98%
3295 Bernal Ave Ste B,  Pleasanton,  CA  94566
See Photos
Instant Estimate
Book Appointment

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (3,488)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff described as friendly, professional, knowledgeable, and genuinely caring. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new or as if no accident had occurred. Timeliness is a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Communication throughout the repair process received high marks, with customers appreciating regular text and phone updates at every stage. A few customers noted areas for improvement directly from their feedback, including ensuring all repairs are thoroughly checked before vehicle return, greater pricing transparency, and more detailed repair progress updates beyond status messages.
AI-Generated from reviews written in the last 12 months
Select to learn more
"... experience with caliber collision, love the fact that they explain you everything in detail and make sure you are 100 percent okay with it before dropping your vehicle to them. Great ..." Read more
"... best customer service experience Ive had anywhere. They are so friendly and professional. They provided numerous updates and explained every step of the process and timing. I felt like a family member." Read more
"... team is remarkable. My claim was handled seamlessly. Customer service was beyond my expectations. Knowledgeable, efficient, pleasant cant say enough about the ladies at the front. I ..." Read more
"... satisfying consumer experience I have had in a long time: great peopl up front, estimating, doing the repair and more. Thank you for such great support and fantastic work!" Read more
"Didn't fix my bumper"
"... in beginning of March. I was pretty much told my car would be out on March 20-27th. The car was ready March 16th. Super exceeded my expectation" Read more
"Due to an unavailable part, the vehicle delivery was delayed."
"Yes and no, the completion date changed a few times- but it was done by the last estimated completion date"
"I appreciate the updates with text messages, They are good about explaining to us on what was done, and when the expected date when ..." Read more
"The update to the message focused more on pricing. No pictures of repair or what is happening to the car were not shared. ..." Read more
"... any questions. You perform how you advertise and call your customers when you say you will. Thats huge and inspires confidence and trust in your business. I would be happy to recommend ..." Read more
"Communication… friendly and courteous service, quality repairs and smooth process along with timely repair work completed on schedule ..." Read more
"Did not hear back the first day. Not sure if parts were ordered ahead when appointment made."

My Experience

The repairs came out great! Rebecca was a wonderful advisor! She kept me informed the whole time and never left me wondering what was happening. The tech who completed the work did such an amazing job I can’t even tell my vehicle was in an accident! He is a magician! Thank you to Rebecca and Deyber for the wonderful job!

Likely to Recommend

Repair Quality

Everyone was awesome and went above and beyond my expectations. Rebecca and Amanda were especially awesome!!! I will recommend CC to anyone. While I wish I do not get into another accident. I would be ecstatic if I was offered to take my vehicle there, again.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service, Rebecca was communicating all the time status of my vehicle and provided great explanations for any delays. Would highly recommend Pleasanton branch

Customer Service

Great customer service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My second repair and everyone was wonderful...Fast repair done in a day. I would happily recommend Caliber Collision to anyone needing repairs done. Thank you so much for your kindness and affordable rates...Margaret

Likely to Recommend

Even though this is our second time at the Pleasanton location. Rebecca and team treated us as first time customer with high level customer service.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire process from start to finish was a smoothe process. Ftom the front desk staff customer service to Reesa and her timely updates. My car looks great!! Highly recommend Caliber Collision.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks better than factory! Thank you!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Reese so wonderful! Kept me updated on my repairs which I really appreciated And Jackie really was so kind knowledgeable explaining to me what was next. I needed that after the accident.

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Entire process was extremely smooth. Team was extremely friendly and professional.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Good work and finished on time

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

got into an accident on a random monday and damaged the right side front bumper of my car pretty bad. i brought it in the next day and reesa was very thorough from the start, explained exactly what they were going to do and quoted me for the repair. it was estimated to take two weeks to repair, which has been difficult to schedule work around and transportation. luckily i got the call earlier, closer to a week of repair time, and the car looks brand new. she answered all my questions, was very approachable and made me feel really well taken care of. special thanks to the techs who worked so quickly on my repair!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Reesa & Amanda were amazing and so helpful throughout the entire process at 100% would recommend coming back to anyone

Customer Service

Reesa and amanda accommodated my needs as it came up. I needed my rental for a few extra days.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

1 - 20 of 3,488

Nearby Caliber Collision Auto Body Shops

Auto body shops nearby

view more shops in: Pleasanton  |  94566