George Coleman Ford Collision Center

4.9 (384reviews)
99%
621 US 25,  Travelers Rest,  SC  29690
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In operation 10 years, 4 years at this location.

Here at George Coleman Ford, we consider ourselves a dealer for the people. We hold the customer in the highest regard, and we don't believe that a sale ends with the delivery of a vehicle. We believe in a transparent, no pressure experience, that really aims to set us apart from the pack.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 6:00 pm
Tue 8:00 am - 6:00 pm
Wed 8:00 am - 6:00 pm
Thu 8:00 am - 6:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (384)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, with frequent updates keeping them informed throughout the process. The quality of repairs was frequently described as excellent, with vehicles returned in like-new condition. Customers appreciated the friendly, professional, and knowledgeable staff who went above and beyond to ensure satisfaction. Several noted the added touch of vehicles being cleaned before pickup. A few customers mentioned occasional scheduling delays and communication inconsistencies as areas for improvement, but these were largely attributed to external factors such as parts availability. Overall, the shop earned strong recommendations, with many customers expressing intent to return and refer others.
AI-Generated from reviews written in the last 12 months
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"Incredible customer service. Very efficient quality service"
"They did a great job repairing my vehicle. The color matched perfectly and the parts that were replaced were all ..." Read more
"... insurance company and the employees with George Coleman worked hard to make sure i wasnt going to walk away without being completely satisfied. Great experience!" Read more
"... phone, throughout every step of the repair process. Courteous, professional, and trustworthy. My vehicle looks brand new. Exceeded expectations. Will be recommending George ..." Read more
"Very pleasantly surprised at the attention to detail and the ease of the process. Generally, I have to drive the process and and progress, ..." Read more
"Fantastic turn-around on the repair."
"... rental. I was kept informed about the progress, and my car was ready for pickup after less than two weeks. I am very pleased with the outcome. Its been the ..." Read more
"I would rate my experience a 7. Only because I kept getting different dates that my car would be ready. We even came in one day after being told it was ..." Read more
"Some delays, but nothing that was preventable, parts other vendors. We were kept apprised of delays."
"Phenomenal customer service. Staff communicated frequently via email and phone, throughout every step of the repair process. Courteous, professional, ..." Read more
"... clear on the game plan while they had my vehicle, communication was very open, and they gave me updates while my vehicle was there for 7 days. Everyone I ..." Read more
"I will rate them a 10 theyre very prompt about updates on your vehicle, they did a beautiful job on my car I will recommend them to everyone I am ..." Read more
"... excellent from the timing to the quality of the repair! Always kept me informed of status!" Read more
"... and with installation and it was very quality work. The whole team is very communicative, too, so I was never left wondering what was going on with my truck!" Read more

Likely to Recommend

Already have.

Repair Quality

Would be a 10 but had to leave it for them to correct an issue. So technically 10!

Customer Service

Debbie was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Deb was helpful and good to work with

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Ray was very responsive. Communicated well and was great to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ray was super helpful and communicative. Super happy with turn around time. Work looks great.

Likely to Recommend

Repair Quality

Timely!

Customer Service

Ray was great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very easy to work with. Ray did a great job contacting and helping make sure my needs were taken care of. The guys in the back did a great job on my truck and went above and beyond to fix the issues.

Likely to Recommend

Repair Quality

Customer Service

Ray was very friendly and easy to deal with.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The headlight doesn't match the drivers side headlight. Enterprise was horrible. Other than that it was good. It was finished early which was wonderful.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Amazing service and I really appreciate taking the extra time and effort to clean & wash my cash knowing that I was planning to sell. Also appreciate the battery replacement in my key, all was I requested and was an amazing extra touch. Great consideration of the customer.

My Experience

Professional and completed a day ahead of time. Clear communication.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Ray was great! Professional, accommodating, kind, and thorough! Thank you!

My Experience

Wonderful service. I was always informed by a competent young lady as to the status of my repair work.

Likely to Recommend

Repair Quality

Customer Service

Great lady! Most competent!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great people to work with. Very efficient team in every way.

Likely to Recommend

Absolutely I will tell everyone how great this shop did

Repair Quality

Very happy with the work

Customer Service

Best customer service !

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

your team did a very outstanding job, and I will be highly recommended your repair shop to everyone

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Thank you for your service. I appreciate the courtesy and the repair everything looks good and thanks for the cleanup job that you done and if I ever have to use you again, I will thanks

Customer Service

Thank you for your courtesy and my car look excellent well and I appreciate your business. Thank you for a great job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Jay and his crew did an awesome job. My vehicle looks new as if it were never damaged.

Customer Service

Great customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome team. Communication and service was awesome!

My Experience

Awesome

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

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