George Coleman Ford Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Repair was expertly done in a timely manner. Great customer service. Would use them again.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work.

Customer Service - 5.0/5.0 -

Jay is terrific

Returned Clean

My Experience - 5.0/5.0 -

Everything was great with George Coleman!

My Experience - 0.0/5.0 -

Car was promised to be finished Thursday, but it took until Monday, and that change wasn’t communicated to me.

Likely to Recommend - 4.0/5.0 -

The car is not completely finished yet. Still some trim to put on. I was told paint needed to cure several weeks before that can be done. I will reserve judgement until this is done. I am curious if they will contact me, or I will have to contact them?

Repair Quality - 4.0/5.0 -

I’m satisfied with the quality of work.

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Working with Jay at the collision shop was a pleasure. The only criticism I have is very minor. Your text messages were misleading. Having experience with other dealerships automation, I just ignored them. I tried to buy a pickup from you guys during Covid, but availability made it impossible and I needed a truck. I talk with a few of your customers and they all have positive feelings about your sales and service personnel. Keep up the good work.

Likely to Recommend - 5.0/5.0 -

We were very pleased with the work and staff.

Repair Quality - 5.0/5.0 -

The staff are professional, very knowledgeable and efficient. The work on the car looks terrific.

Customer Service - 5.0/5.0 -

Staff was professional, knowledgeable and efficient.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Would go higher if I could

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job done in a professional manner .I wouldn't hesitate to let them work on my car again

Likely to Recommend - 0.5/5.0 -

Absolutely not. Extremely dissatisfied with the repair and service.

Repair Quality - 0.5/5.0 -

I recently had a very disappointing experience with George Coleman Collision after bringing in my 2019 Ford F-150, which was rear-ended on I-85 in Greenville, SC. Unfortunately, the service did not meet my expectations, and I feel compelled to share my experience. My vehicle was in their shop for over three months for repairs, and when I finally picked it up, I noticed several issues right away. The alignment between the truck bed and cab was noticeably off, and the fitment of the bumper and tailgate was poor. After some hesitation, I took the truck home, but the following day, while traveling for work, I encountered a major problem—the tailgate latch wasn’t functioning at all. When I stopped to check, I discovered that the latch wire had never been connected. To make matters worse, I noticed that when I pressed the brake pedal, the license plate lights would illuminate, and the trailer wiring was also non-functional. I was extremely frustrated that after three months in the shop, not only was the bodywork unsatisfactory, but several critical functions were compromised. Before returning the truck, I noticed a leak from the ring and pinion seal, which I also reported. I dropped the truck back off at George Coleman Collision and explained all the issues, including the misalignment. I had to wait another four weeks to get my truck back, and when I finally did, I was shocked to find that the only thing repaired was the ring and pinion seal. No bodywork had been addressed. Throughout this ordeal, I initially dealt with Robert, who is apparently no longer with the company. The second person I communicated with was Jay. While he was polite, it was clear that they wanted to distance themselves from the responsibility of fixing my truck. He suggested that I take it up with my insurance company, which felt dismissive. Overall, my experience with George Coleman Collision has been extremely disappointing. For a $17,500 insurance repair, the fit and finish of their work were mediocre at best. I cannot recommend this body shop, and I sincerely hope they do not treat other customers in the same way. If you're considering a repair shop, I encourage you to look elsewhere.

Customer Service - 0.5/5.0 -

Both Robert and Jay were nice enough, however none of my issues were addressed after the repairs and Jay was extremely dismissive by telling me to take it up with State Farm.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for your excellent work

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

We did not recently bring our truck in. I am not doing this survey.

Customer Service - 0.5/5.0

My Experience - 5.0/5.0 -

The entire team was very helpful and helped with any questions I had. The entire side of my car had to be repaired and I was very pleased with the work that was done. I was so impressed I will likely have them paint the hood of my car which has acid rain damage to it.

My Experience - 5.0/5.0 -

The body shop team are good listeners and are kind and courteous. The shop met all schedule commitments and did high quality work. I will recommend y’all to others.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0