Gerber Collision & Glass - Alexandria (La)
Gerber Collision & Glass - Alexandria offers quality collision repair / auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was very happy to receive all of the updates first of all. I'm Very satisfied with the outcome of the repair and very fast turnaround time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Updates that I received, car was detailed and the work on the car looks great!!!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
A good job was done on my car
Repair Quality - 5.0/5.0 -
Repair was done in an excellent manner of quality
Customer Service - 4.5/5.0 -
Good personalities
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My experience with Gerber was fantastic. The staff, specifically the lady who took care of me, Nikki, went above and beyond to make sure I was comfortable and informed about every step of the process. Amazing job and I would immediately refer someone here!!
Likely to Recommend - 5.0/5.0 -
Very very likely!
Repair Quality - 5.0/5.0 -
Gerber turned my unfortunate and stressful situation into a stress free situation!! The whole staff is incredibly friendly, especially the lady who took care of me, Nikki!!
Customer Service - 5.0/5.0 -
Amazing staff, friendly and helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very well done and in a timely matter
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Satisfied with customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great. The staff is very nice and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Was well informed every step of the way.
Repair Quality - 5.0/5.0 -
Great job on my vehicle. Great communication keeping me updated on the status as well.
Customer Service - 5.0/5.0 -
Great job on my vehicle. I appreciate the way you all kept me updated on the status of my vehicle as well. Super customer service.
My Experience - 5.0/5.0 -
Friendly atmosphere
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Wrong part put on vehicle. Fender not secured.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Communication was consistent and I always felt updated about my vehicle repair timeline
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Satisfied
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
At my initial inspection the lady at the front desk Rose was very nasty to me. She insisted that Silver Rock should have emailed her prior to me showing up to inform her of what they would be inspecting and that Silver Rock keeps sending clients without emailing them. (Which I can understand being frustrated if she keeps having the same problem with the company but I am confused as to why she had to be rude towards me) So I show her the email and inform her that Silver Rock instructed me to show the email they sent me upon my arrival. She would not accept it and continued to be snarky and non helpful. So I had to end up calling Silver Rock myself and giving them her email so they could forward the email to her. I feel as a person working in customer service she should have done that instead of having me be the go between person. Lastly she refused to have the inspection done claiming there was no one a available because Silver Rock hadn’t emailed her but I had made an appointment so I know there was someone available and Silver Rock emailed her before I even left the building. So she had the email, I had an appointment and she still refused me causing me to make a 2 hour round trip for no reason.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Repairs were done well and Nikki was fantastic.
Customer Service - 4.0/5.0 -
Nikki was great at communicating with me what repairs she was going to do and when it would be done. Rose was dismissive and rude