Gerber Collision & Glass - Ames
310 S 16th St,
Ames,
IA
50010
USA
In operation 81 years, 3 years at this location.
Gerber Collision & Glass - Ames offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional customer service, with many highlighting the friendly, professional, and courteous staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating regular updates through calls and texts throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look like new and expressing satisfaction with the thorough, professional workmanship. Timeliness is another positive aspect, with numerous customers reporting repairs completed ahead of schedule. Additional appreciated services include vehicle cleaning and coordination with insurance and rental car companies. While most feedback is overwhelmingly positive, a few customers mentioned minor issues with incomplete repairs or delays, but these were generally handled professionally.
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Service Quality
"I was overjoyed to see my vehicle returned to its original state with no visible evidence of the incident."
"Fast work with excellent quality! Friendly, professional service. Third time I've needed them over several years... ..."
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"they did a very good and thorough job"
"... needed extensive body work after a traffic accident. Gerber did such a great job, I feel like I have a new car!"
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"I'm extremely satisfied with the work done and service provided. You have made it such a smooth experience. Thank ..."
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"It was finished a few days before it was promised."
"The vehicle was ready a few days before, which was very convenient."
"It was finished earlier than estimated!"
"It was done before it was supposed to be."
"Done very quickly and well"
"Gerber was very helping and informative. They called me twice a week to update me and sent me multiple update texts on approximately how long they would have my car."
"The team was incredibly communicative throughout the whole process."
"Great communication! Car looks wonderful."
"I received phone calls every few days that updated me on the repair prospects."
"Top notch unmatched customer service. Communication and service were exceptional."
James
(Toyota owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Judith
(Subaru owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I have tried to call today and no one answers.
Customer Service - 5.0/5.0 -
Very polite
Mark
(Jeep owner)
reviewed 8/2/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Evaristo
(Nissan owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0 -
That’s
Repair Quality - 5.0/5.0 -
Thank you for the nice job you’re guys in so happy my car looks like brand new
Customer Service - 5.0/5.0 -
I’m very happy
Joseph
(RAM owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy with the service, very quick, they kept me updated and did very good work
Chad
(Toyota owner)
reviewed 7/17/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a really great job of the repairs was really satisfied of their work!!
Customer Service - 5.0/5.0 -
Very friendly and easy people to talk with…no problems at all
Sierra
(Chevrolet owner)
reviewed 7/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Theron
(Chevrolet owner)
reviewed 7/7/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Nick
(Chevrolet owner)
reviewed 7/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Robert
(Dodge owner)
reviewed 7/6/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Morgan
(Kia owner)
reviewed 7/2/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone I worked with was incredibly professional and friendly.
Ripley
(Honda owner)
reviewed 7/2/26
My Experience - 5.0/5.0 -
you guys were very professional and did your job very well within time limits
Likely to Recommend - 5.0/5.0 -
The shop as well as the service advisor I worked with did a very good job and I would recommend them
Repair Quality - 5.0/5.0 -
they did a very good and thorough job
Customer Service - 5.0/5.0 -
they did a very good job on communicating what the vehicle needed, and when it would be done.
Returned Clean
Mark
(Dodge owner)
reviewed 7/1/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent! Friendly and helpful.
Returned Clean
Ricky
(Nissan owner)
reviewed 6/29/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was happy with the outcome
Customer Service - 5.0/5.0
Returned Clean
Michael
(Ford owner)
reviewed 6/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Heather
(Nissan owner)
reviewed 6/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Suhail
(Mazda owner)
reviewed 6/12/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Dennis
(Chevrolet owner)
reviewed 6/8/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Easy experience and quality work.
Customer Service - 5.0/5.0
Returned Clean
Bryon-Nicholson
(Subaru owner)
reviewed 6/5/26
My Experience - 0.0/5.0 -
My car was not completely put back together when I picked it. I will need to return the car Monday for it to be evaluated.
SHARE
Tamara
(Dodge owner)
reviewed 6/1/26