Gerber Collision & Glass - Bath

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job. Very friendly staff. Very satisfied.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0

Likely to Recommend - 1.0/5.0 -

We never received phone calls with updates. If we wanted an update, we had to call. One of the main reasons we are not going to recommend is because the repairs were not completed in its entirety the first time.

Repair Quality - 4.0/5.0

Customer Service - 1.0/5.0 -

When the car was dropped off, I was told every Tuesday and Thursday phone calls are made to customers with updates. I never once received a call. I was the one calling to get updates. The first time we came to pick it up we discovered much of the work wasn’t even completed. The woman who came out, I believe Heather, made excuses as to why the repairs weren’t made. She was not taking the initiative to rectify the situation and come to a resolution. We needed to insist that the problem areas were all part of the original damage, noted on the appraisal that she did, and also on the work order. We requested a manager who was not in the office at the time. When I came to pick it up the second time, Carl was sitting in his office right inside the main doors. I waited for 5 minutes and was not helped until I went over to ask him.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 3.5/5.0 -

Initially great communication though with delays I was no longer being provided with updates. Had to text or call at least twice or three times to see when it would be done.

My Experience - 5.0/5.0 -

Nice work thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Only 1 issue my airbag light is blinking ,don't know why.

Customer Service - 5.0/5.0 -

Good work, I'm satisfied

My Experience - 5.0/5.0 -

I was very impressed by your quality of work, professionalism and customer service. Kudos to all who worked on my truck.Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

My car was at this shop for two and half weeks before anyone looked at it and ordered parts to begin repairs. Followed by more delays and no communication unless I called to ask questions. It took over six weeks for my car to be repaired, which cost me an additional $750 in car rental fees. I was told multiple times that they would be reimbursing my rental fees and yet a month later, I still have heard nothing and I am out the $750. As part of Allstate’s “good hands network”, this was an incredibly disappointing experience.

Repair Quality - 0.5/5.0 -

My car was at this shop for two and half weeks before anyone looked at it and ordered parts to begin repairs. Followed by more delays and no communication unless I called to ask questions. It took over six weeks for my car to be repaired, which cost me an additional $750 in car rental fees. I was told multiple times that they would be reimbursing my rental fees and yet a month later, I still have heard nothing and I am out the $750. As part of Allstate’s “good hands network”, this was an incredibly disappointing experience.

Customer Service - 0.5/5.0 -

My car was at this shop for two and half weeks before anyone looked at it and ordered parts to begin repairs. Followed by more delays and no communication unless I called to ask questions. It took over six weeks for my car to be repaired, which cost me an additional $750 in car rental fees. I was told multiple times that they would be reimbursing my rental fees and yet a month later, I still have heard nothing and I am out the $750. As part of Allstate’s “good hands network”, this was an incredibly disappointing experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

The workmanship was less than stellar. I fully believe that there was no pride in the final appearance of my repair. From non-matching trim colors to corners being cut with finger/pointing to the insurance company, the repair work is not to be celebrated. I can not ever recommend Gerber to anyone. I rate my experience 1 star out of 5 and the star is only awarded because your office people were very polite and efficient with paperwork and administrative support.

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

Already responded about my very unfavorable experience.

Customer Service - 1.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everyone treated me with courtesy and respect. All the repairs were done to my satisfaction. The car drives great and I’m very happy to have my car back.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

Read aforementioned statements

Repair Quality - 1.0/5.0 -

Not satisfied with Gerber due to three weeks delay, inconsitent excusses, dismissive personel and a empty promise to hear back from management. Also, I had to pay 11 days rental car out of pocked totalling $ 484.46 which really hurt. I would not recommend anyone to do business with them.

Customer Service - 1.0/5.0 -

Filled up with excusses

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My truck looks great like brand new! Thank you!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent customer service. Fair prices. Was kept up to date with progress. Very satisfied with the job .Would highly recommend Gerber Collision & Glass

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service. Fair prices.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work was performed within a reasonable timeframe and I was kept a rest of all updates during the process

Customer Service - 5.0/5.0 -

Courteous and respectful

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

You even cleaned inside of car and washed waxed the outside

Customer Service - 5.0/5.0 -

Timely notice You have to hire more people

My Experience - 5.0/5.0 -

Excellent workers