Gerber Collision & Glass - Bossier City
Gerber Collision & Glass - Bossier City offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Fantastic service and work! Thank y’all ! Very nice people.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
The service and work was outstanding. In fact I’m in the process of figuring out when would be a good time to have work completed on another vehicle.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was friendly and helpful.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job and great experience! Will definitely recommend!
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
The repair looks great.
Customer Service - 4.0/5.0 -
Customer Service was great. My only issue is that texts were received saying everything was on schedule but then was changed to different dates because of a replace vs repair issue. Then once again changed because awaiting parts. Then said repairs are underway. But when I called (after it was delayed again, was told still awaiting parts. I think it would have been better to say awaiting parts to arrive so the customer would know it’s out of Gerber’s control and up to when parts arrived.
Returned Clean
My Experience - 5.0/5.0 -
Great job keeping me informed during the entire process! The work was amazing! Would definitely use them again if I need any bodywork done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Complete professionals! Kept me up to date several times each day and the girl I dealt with out front was very knowledgeable and friendly. Will definitely recommend them to my friends.
My Experience - 5.0/5.0 -
I was extremely happy with my experience with Gerber. The updates were very helpful and staff extremely nice and professional. Would definitely recommend Gerber to anyone that needs body repair work. Thank you very much!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0 -
Great service
Returned Clean
My Experience - 5.0/5.0 -
Very very friendly and very helpful. Service was quick and to the point. Would definitely deal with them again
My Experience - 5.0/5.0 -
Everything was done in a timely manner and the workmanship was excellent.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
I have previously filled out two surveys on this repair.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Your team presented a prime example of how a repair process should go. Everything was handled as close to perfectly as I could imagine.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I understand there is a part shortage - and repair times are longer than usual - but this situation was unacceptable. The car was in the shop an incredibly long time, and they tried to give the car back to me with the damage still on it. When I pointed out that the damage was still there and it was still dented and scratched, they said “well our estimator who did it was fired and he didn’t do it properly”. Every time I go in there - paperwork not ready or something to that effect. Also, I would call for status updates and they would tell me that it was being washed and almost ready for pick up, and then when I would call to follow up because I hadn’t heard from anybody, I would get a different story that it hadn’t even been painted or repaired yet. I never got a straight answer on anything. Always several different stories. It was incredibly frustrating, and I can’t say I would recommend the shop. It’s a shame, because they work closely with my schools auto body department.
Customer Service - 1.5/5.0 -
See previous
Returned Clean
My Experience - 0.0/5.0 -
Upon inspection no closing clearance on passenger side of life gate causing scratches on lift gate and bumper. Also, bumper not seated fully on passenger side. Also, drivers side of car black plastic parts have some sort of specks on the plastic that weren’t there abs aren’t on the passenger side. Also, discrepancy on the mileage in and out. Car mileage going in shows on invoice as 94420, but mileage on van now shows 94912.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Good job
Repair Quality - 5.0/5.0 -
You did a great job thank you
Customer Service - 5.0/5.0 -
Great