Gerber Collision & Glass - Broken Arrow/Kenosha St

My Experience - 5.0/5.0 -

I had a repair that involved someone else’s insurance and a rental car from enterprise. From my first phone call with Gerber to the time I picked up my car, your team made my entire experience smooth and pleasant. I only know Tina’s name to thank, but thank you all!

My Experience - 5.0/5.0 -

Repair was done in a very timely matter

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent work and finished ahead of schedule.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

good work, performed quickly

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everything is perfect and clean. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

10. Very satisfied.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Very good

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Nope, no one. I will tell everyone to avoid this place if at all possible

Repair Quality - 0.5/5.0 -

After bringing our car in to be repaired, they returned a car that would not run and refused to fix it. We have since then gone to another mechanic who was able to find the issue. He concluded that the issue was often caused by welding work done on vehicles without properly disconnecting the battery and grounding the vehicle. The reason we brought our vehicle in for repairs was to have exhaust work done which requires the use of welding equipment. As stated, Gerber refused to fix the vehicle even though the scanners showed that some of the faults were tied into the exhaust/catalytic converter. They also kept promising a scan that they had done which I never received any paperwork on. It took several calls and getting insurance involved to have them call a mobile mechanic to get the scan done which again showed faults within the exhaust system. In conclusion, when you bring a vehicle in that is running and then return a vehicle that does not, I don’t think you’ve done your job. On another note, it was always impossible to actually speak to a mechanic while at Gerbers location. Dealing with the secretary who cannot answer my questions is not helpful in the slightest. Thank you for nothing Gerber. We got the vehicle fixed elsewhere even though we paid our deductible and you received payment from my insurance company. Hopefully others experience will be better than ours.

Customer Service - 0.5/5.0 -

Never spoke with an actual mechanic. Dealt with only secretaries the entire time. Ladies who were very nice but could not answer a single question.

Returned Clean

My Experience - 5.0/5.0 -

Thank you for completing the job in a week. The repair work looks great!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

You guys did a GREAT JOB. THANK YOU

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looked good to me

Customer Service - 5.0/5.0 -

Professional and polite

My Experience - 5.0/5.0