Gerber Collision & Glass - Casa Grande

My Experience - 5.0/5.0 -

I'm very happy with the job they did. You can let them know. Thank you guys

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Cars repairs were great. The communication was awesome even with delays. They kept me updated with what was going on with my vehicle. They made sure my vehicle was clean and ready to go at pick up, which I really appreciated. They even washed it a second time to make sure it was clean and ready to go.

Likely to Recommend - 1.0/5.0 -

I would never recommend it

Repair Quality - 1.5/5.0 -

It took more than a month to fix a bumper, they kept telling me that the part was wrong or damage. Wich I don't believe it.

Customer Service - 1.5/5.0 -

At the beginning they're nice, but after 4 weeks the manager stops answering my calls, either she was busy or in a meeting

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

We will be in touch i am happy with the work however I feel the damage was new in the front and not fixed. I will need to take it up with geico and my insurers but you guys there so fantastic thank you

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

They did not fully repair my vehicle. They said it was fixed and safe for me to drive back home, which was to another state, 6 hours away. After driving it for two hours a message popped up saying there was a problem with the engine and to get it checked TODAY!!! I had told them multiple times that my app said the same thing but they kept insisting everything was fine and the problem was probably not related to the accident, so my insurance won’t pay for further repairs if it’s not related to the accident. How can it not be related to the accident. My car has 21,000 miles and was running perfectly fine until the day of the accident and that’s when the first message appeared on my Hyundai app. I have incurred so many additional expenses on account of this fiasco.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Wait time was too long and check engine light was on along with my tire system maintenance light. I would assume these concerns would be address since the my car was not having these issues before going into the repair shop and actually had these things that hey said were wrong were already fixed or had no issues!

Customer Service - 0.5/5.0 -

Not well.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

They did a great job the staff was kind and professional and the paint job looked awesome! Thank you Casa Grande Gerber Team!

My Experience - 5.0/5.0 -

Great job and cleaned car very well!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great repair

Customer Service - 5.0/5.0 -

Nice people and answered the phones!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I was treated with professionalism and courtesy from start to finish. The repairs on my Camry were top-notch, and the price was very reasonable. I’m very satisfied with the service and would definitely return in the future.

Customer Service - 5.0/5.0

Likely to Recommend - 3.0/5.0 -

The staff was wonderful. I would recommend my friends to the shop, but I would like better communication through a phone call or text photos or updates on my GEICO app.

Repair Quality - 4.0/5.0 -

Only thing I will recommend for you guys. That you have better communication with your customers because when I brought my vehicle in, you guys told me Tuesdays and Thursdays the days that you will contact me about my vehicle and any updates on it while my vehicle was in the shop. I didn’t get no phone calls or any updates until it was already done. It would’ve been really nice to get photos and updates in what parts that you guys were ordering and what you were doing on my vehicle even on the Geico app that would’ve been fantastic. I would’ve just been happy with that but the only photo I got was it looks like a door trimming in a price next week. It shows that it was almost $3000. I didn’t get no explanation what that part was or anything or any other photos it was just kind of like oh here’s a photo that was it.

Customer Service - 0.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Have aiready

Repair Quality - 5.0/5.0 -

Replacing my bumper though simple and straightforward would be delayed due to a shortage of foresight parts was my main concern as I dropped my car off. My concerns were short lived because I received a call that it was done in just a few days. GREAT JOB and it looked perfect!

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you to all your team for making this so easy for me. You guys are amazing. Awesome job thx

Likely to Recommend - 5.0/5.0 -

The shop is very professional ! Very nice people thx

Repair Quality - 5.0/5.0 -

Excellent team,always on point very professional thanks

Customer Service - 5.0/5.0 -

Very nice people. Excellent customer service thx

My Experience - 5.0/5.0 -

My repair was very professionally done and on time as well. Very pleased with Gerber’s service. Thank you very much!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy with the communication and repair work. Done and ready on the day they estimated. Work was flawless on my car.

Customer Service - 5.0/5.0 -

Very pleased with everyone we communicated with.

My Experience - 5.0/5.0 -

They did a great job.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My car looks wonderful! I'm very pleased with the work that was done and the employees I interacted with were very pleasant and helpful!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks like new! I was very happy that the other headlight was polished so that it matches the one that was replaced.

Customer Service - 5.0/5.0 -

The car is beautiful! You even polished the headlight that didn't have to be replaced so that they would match! Everyone I delt with was so pleasant and helpful. I will certainly recommend you to my friends.