Gerber Collision & Glass - Casa Grande
In operation 85 years, 9 years at this location.
Gerber Collision & Glass - Casa Grande offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
I dont get in many accidents so I dont have many other experiences to compare to.
Customer Service - 3.5/5.0 -
At first I had to contact the shop. Then a week or so later they started texting me more consistently.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks brand new. They did excellent work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
You are the best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are the best
Customer Service - 5.0/5.0 -
Very professional
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
little dissatisfied with the repaint on the bumper, several spots small indentations just painted over. tech stated they werent part of the accident but if we would have been called we probably would have paid to have it fixed.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks brand new again.
Customer Service - 5.0/5.0 -
Informative and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
Again customer service was not what I desired. Either a lack of communication btwn body shop and front desk, or a communication breakdown between the front desk and me
Repair Quality - 4.5/5.0 -
A nine on workmanship, but communication was almost none existent. I initially verbalized to the estermator, the one desire for the parts to be ordered and ready for installation, etc before the process began. However, into my second week, they replied that a new light unit was needed, and it would be longer. However, at the initial estimate, I was told that they would probably need to replace it. Hmmm?
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great job
Repair Quality - 5.0/5.0 -
They did an amazing job I’m very happy with the work they did thank you very much !
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0 -
Customer service & repairs completed were great, very professional.
Repair Quality - 5.0/5.0 -
Truck looks good as new.
Customer Service - 5.0/5.0 -
I appreciated them keeping in touch with me periodically & updating me on the progress of the repairs on the truck.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The only thing I wish was that the review mirror stayed on, other than that, everything is perfect!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Did not feel that they kept me updated on repair process, weeks would go by with no news. When I got car engine cover was missing & bottom two engine mount bolts were loose.
Customer Service - 3.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 2.5/5.0 -
Gerber did a great job with the quality of work. The communication is ultimately where my frustration arose. I was told several times that it would be done by the end of the day, only to have something come up and not have it ready. In addition to it not being ready, I was not notified that it was going to be ready, but rather called to verify before heading in toward the shop and told not to come. The ladies I was working with were kind and polite. Overall, an increase in communication would drastically improve my overall experience.
Customer Service - 2.5/5.0 -
See previous response.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The repairs are noticeably wrong. Bumper is crooked, fog lights aren’t installed properly. I brought it to their attention and the adjuster was extremely rude. The Gerber associates said they would make it right, kept the truck an extra day and gave it to me in the same exact condition. I took it home and it wouldn’t start the next day. I called gerber to let them know my truck wouldn’t start and they said they didn’t touch the electrical system and that it was my problem. The truck is still missing parts, gerber said they would order the parts and call me to bring the truck back. It’s been over 3weeks and still no call back. Horrible experience
Customer Service - 0.5/5.0 -
Talked bad about the adjuster and the repair technicians; promised to make things right but no delivery on that promise.