Gerber Collision & Glass - Chico

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Got the car in, returned back before due date like 2 weeks, great people, Scott went out of his way to get pilot back to us ASAP knowing we needed for our kids and upcoming babygirl, the timing was perfect she was born that afternoon. Thank you guys for all your hard work.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The customer service and quick quality repair is outstanding.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0 -

Great service

Returned Clean

My Experience - 5.0/5.0 -

Excellent work, awesome staff, great customer communication...way beyond my initial expectations!

Likely to Recommend - 5.0/5.0 -

I can not speak loud enough about the quality of this company.

Repair Quality - 5.0/5.0 -

My car came back in original condition.

Customer Service - 5.0/5.0 -

Great company, excellent communicators, awesome attention to detail in your repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I appreciated that they vacuumed my car and made it look all nice and shiny before I picked it up. Service was really quick and I had my car back by the end of the week. Staff was also really kind and made me comfortable.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciate your quickness and efficiency. Also, the folder with documents at the end is a nice touch. Thank you!

My Experience - 5.0/5.0 -

The office was great at customer service and giving me updates on the repair. Also, they arranged for the rental car pick up so that was convenient for me.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I will highly recommend Gerber Collision & Glass to anyone. I was extremely satisfied with the whole process of my repair, I was notified of every step of my repair, and was surprised. I wanted Wittmeier to do my repair but Geico said I had to to Gerber, boy am I glad they did. Thank You so much Myra

Likely to Recommend - 4.5/5.0 -

Highly likely

Repair Quality - 5.0/5.0 -

You guys were great!

Customer Service - 5.0/5.0 -

Best part of the experience were your staff.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Repair was great, just took a long time

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Amazing customer service. Everyone was kind and communicative

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.0/5.0

Likely to Recommend - 0.5/5.0 -

Not a chance I would recommend this shop.

Repair Quality - 3.0/5.0 -

Took too long. Required me to physically go back to the shop and talking to the manager to finally get the repairs completed. Had to return to shop for issues.

Customer Service - 1.0/5.0 -

They didn't return calls, left me on hold for 10 minutes in one case and actually lied to me

My Experience - 5.0/5.0 -

Gerber did a great job I’m really happy with the work.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 0.5/5.0

Customer Service - 1.0/5.0 -

See notes in first question

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Gerber did such a great job on my cars body repair. They communicated with me every step of the way and were VERY pleasant to work with. I highly recommend Gerber to anyone needing car repair services. :)

My Experience - 5.0/5.0 -

Good service! Everyone is nice