Gerber Collision & Glass - Cullman

4.9 (79reviews)
98%
4990 Highway 157,  Cullman,  AL  35058
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In operation 85 years.

Gerber Collision & Glass - Cullman offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Hyundai
Kia
Call
Email

Reviews (79)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many highlighting the friendly, professional, and helpful staff. Repairs were frequently completed ahead of schedule, often surprising customers with early completion. The proactive communication system, including progress updates via text and calls, was widely appreciated, keeping customers informed throughout the repair process. Several customers noted their vehicles were returned cleaner than when dropped off. A few customers pointed out areas for improvement, including isolated incidents of miscommunication between staff members and one case where a customer felt their vehicle slipped through the cracks without proper notification. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"They answered any questions I had and even when something didn't sound right to me they listened ..." Read more
"... when initially came in for estimatequestions. The service was done in a very timely manner and my car was even detailed inside and out. Would definitely ..." Read more
"They were extremely polite and professional and did an excellent job on the repairs. Couldnt have asked for a better experience."
"... days early. The end result was quality repairs. Plus every one of the staff I interacted with in person and over the phone were very professional and informative." Read more
"The job was done quick an to spec . All body lines where straight paint match perfect job was finished 2weeks ahead of schedule. People were very ..." Read more
"... All body lines where straight paint match perfect job was finished 2weeks ahead of schedule. People were very friendly. I recommend 10 out of ..." Read more
"... Not only was I informed with all the repair updates my car was also finished several days early. The end result was quality repairs. Plus every one ..." Read more
"Customer service was absolutely top notch!!!! Job looked fantastic and completed before expected time. I would highly recommend to others."
"It was ready in half the time that we were expecting"
"Nearly 3 weeks after and I went to pick it up and they told me I slipped through the cracks and ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The associate at the front desk was first rate. She communicated with State Farm and Enterprise for me, so I didn't have to. The Msnager gave me a ride in her personal vehicle to Enterprise Rental Car. The repair was completed before the promise date. Overall, a great experience. I highly recommend Gerber, Cullman AL.

Likely to Recommend

Repair Quality

Superb service from start to finish.

Customer Service

Exceptional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quick friendly service

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great people

Likely to Recommend

Repair Quality

Quick ..My car was beautiful. Great people.

Customer Service

You done a great job

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was explained in a way I could understand and everyone was nice and easy to deal with. Had never heard of this shop before my accident but i have recommended them already to others

Likely to Recommend

Already have

Repair Quality

They answered any questions I had and even when something didn't sound right to me they listened and pulled the car back and gave everything a check over. This is a great place to grt work done. I hope to not need any more repairs but I will be back if the unavoidable happens again

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very pleased. Staff were nice when initially came in for estimate/questions. The service was done in a very timely manner and my car was even detailed inside and out. Would definitely use them again.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The team at the Gerber Collision (Cullman) done a phenomenal job on my car repairs!! Couldn't have asked for a better experience from the team. Absolutely would refer anyone I know that needs the services they offer to them. Hands down a top notch team you have in Cullman!! 🙌🏼🫶🏼

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a excellent job fixing my Tahoe

My Experience

They provided details about every step in the repair process and gave me my car not only early but looking great as well. I hope I won’t need them again but if I do I’ll be returning to this shop.

Likely to Recommend

Repair Quality

The whole process couldn’t have gone any better. Not only was I informed with all the repair updates my car was also finished several days early. The end result was quality repairs. Plus every one of the staff I interacted with in person and over the phone were very professional and informative.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was never out of the loop I was given plenty of clear information daily while the shop was working on my car that is very refreshing and hard to find in a day where everything is controlled by computers

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The job was done quick an to spec . All body lines where straight paint match perfect job was finished 2weeks ahead of schedule. People were very friendly. I recommend 10 out of 10

Likely to Recommend

Repair Quality

Very happy with service

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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