Gerber Collision & Glass - Dalton

My Experience - 5.0/5.0 -

Car looks great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Car looks great thank you!

My Experience - 5.0/5.0 -

Brian had amazing communication, kept us updated and was very helpful we will keep coming back from here on out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Brian was so amazing , helpful and kept us in the loop in every step we will keep coming back years to come

Customer Service - 5.0/5.0 -

Brian was so amazing , helpful and kept us in the loop in every step we will keep coming back years to come

My Experience - 5.0/5.0 -

No complaints on our end. Everything was thorough and the team did a great job at communicating every step in the process.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Excellent Job on truck

Customer Service - 4.0/5.0 -

Truck repair looks good

Returned Clean

My Experience - 5.0/5.0 -

Rose was amazing to work with and really attentive. I’m a field adjuster for Liberty Mutual and having my vehicle repaired by GerberCollision and glass gave me peace of mind knowing that I could quickly get back on the road to helping the community that I serve thank you so much for your awesome service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My service technician was really cordial and kept me updated throughout the process

My Experience - 5.0/5.0 -

Brian was great with communication and keeping us updated throughout the process. We are repeat customers of Gerber and will continue to use them when things happen.

Likely to Recommend - 5.0/5.0

Repair Quality - 3.5/5.0 -

Brian was very helpful and communicative.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

If I could give a zero rating, I absolutely would. My car was in their repair shop for over three weeks, and when I finally got it back, many things were still not fixed. The tires were flat, the steering wheel was crooked, and the damage to the area under the front hood caused by the accident hadn't been properly repaired. I had to send my car back for inspection repeatedly, and the resulting bills were ridiculously outrageous. When I asked for an explanation, they actually told me that the insurance company instructed them to do the repairs? Shouldn't they have communicated with me, the car owner, before proceeding with the repairs? Absolutely ridiculous service!

Repair Quality - 0.5/5.0 -

If I could give a zero rating, I absolutely would. My car was in their repair shop for over three weeks, and when I finally got it back, many things were still not fixed. The tires were flat, the steering wheel was crooked, and the damage to the area under the front hood caused by the accident hadn't been properly repaired. I had to send my car back for inspection repeatedly, and the resulting bills were ridiculously outrageous. When I asked for an explanation, they actually told me that the insurance company instructed them to do the repairs? Shouldn't they have communicated with me, the car owner, before proceeding with the repairs? Absolutely ridiculous service!

Customer Service - 0.5/5.0 -

If I could give a zero rating, I absolutely would. My car was in their repair shop for over three weeks, and when I finally got it back, many things were still not fixed. The tires were flat, the steering wheel was crooked, and the damage to the area under the front hood caused by the accident hadn't been properly repaired. I had to send my car back for inspection repeatedly, and the resulting bills were ridiculously outrageous. When I asked for an explanation, they actually told me that the insurance company instructed them to do the repairs? Shouldn't they have communicated with me, the car owner, before proceeding with the repairs? Absolutely ridiculous service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Rose and Brian were true professionals and masters of their jobs administration and repair estimation/completion, respectively. Can't thank them both enough for a job well and efficiently done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 0.5/5.0 -

Never heard from anyone after I picked up my car. The person I was supposed to be dealing with was not there the day I picked up. Had things taken/missing from my car that some of the items where finally returned 3 or four days later.

Returned Clean

My Experience - 0.0/5.0

My Experience - 0.0/5.0 -

I brought my truck in cause a deer ran out in front of me and there were no check engine light on nor were my headlights staying on before and when I picked my truck up the engine light is on and headlights want turn off

Likely to Recommend - 2.5/5.0 -

I put a five because they didn't look at the top of the fender feel the hood and the fender like they should have to light it up the Bender is down below the hood just very little and up around the windshield it's off maybe a 16th of an inch but other than that they did a good job on the truck but they kept saying my module to my headlights was bad which is not what it was they some reason they unhook my battery terminal on the ground and with the computer system on these new vehicles they have to reboot yourself and that's what the truck was trying to do trucks back up and running like it was when I brought it down there and I'm happy I am happy about that

Repair Quality - 2.5/5.0 -

Well I'm satisfied to a point my fender is not completely lined up and I've noticed the driver side headlights pointed down just a tad when they went to detail the car all my change disappeared they said they vacuumed it up but I ain't never not anybody vacuum and change and the point of that matter is you know when a customer sends their vehicle to a company to repair or clean up or whatever they should make sure that their personal items are in that car when they come and pick their car back up don't matter what it is and I wasn't real happy about my battery terminal cable being loose it's a small things that they done in my truck I don't like but other than that they did a good job as far as painting the truck getting it back the way it was and Rose was real nice polite and very pleased with rose

Customer Service - 5.0/5.0 -

Like I said customer service is real nice they were polite and pretty much on top of things but when I brought my truck down there I thought they was going to replace the fender too where it was been a little bit but anyway but they didn't get pretty decent job on a truck

Returned Clean

Likely to Recommend - 5.0/5.0 -

If I could rate them an 11 or 12 I would. The folks at Gerber far exceeded my expectations. My car looks brand new and the folks at Gerber made the process very, very easy for me.

Repair Quality - 5.0/5.0 -

Not only does my car look brand new again, Gerber provides a lifetime warranty regarding their repairs for the duration that I own the car.

Customer Service - 5.0/5.0 -

Exceeded expectations! The customer service personnel at Gerber made the process of getting my car repaired very easy. She was ready at the scheduled time to inspect and assess the damages and provided a timely estimate to my insurance company. They coordinated with Enterprise to have a rental car for me and I was able to leave the rental car with Gerber making the process very easy.

My Experience - 5.0/5.0 -

Looks great. Thank you so much for the fast and efficient repair. I’ll watch out for that tree next time. :)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work amazing customer service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0