Gerber Collision & Glass - Eagle River

4.9 (775reviews)
97%
1040 US-45,  Eagle River,  WI  54521

In operation 81 years, 5 years at this location.

Gerber Collision & Glass - Eagle River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (775)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for delivering high-quality repairs, with many noting their vehicles looked brand new or as if the damage never occurred. The level of professionalism and friendliness of the team received strong recognition, with several customers highlighting exceptional customer service and a welcoming atmosphere. Timeliness was frequently commended, with numerous repairs completed ahead of schedule. Customers also appreciated the seamless coordination with insurance companies and rental car arrangements. A pleasant and recurring surprise was the thorough cleaning of vehicles inside and out upon return. A few customers noted areas for improvement, including proactive communication during the repair process, as some had to initiate contact for updates, and occasional delays due to parts availability or scheduling. These observations come directly from customer feedback and reflect opportunities to further enhance the already positive experience.
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"Great work. Car looks like the accident never happened. Knowledgeable and helpful about navigating insurance claim. A++"
"Absolutely amazing, professional, communicative, thorough, and courteous."
"... repair process phone call on status was appreciated. Ended up quicker repair than originally estimated was great." Read more
"... at Gerber and they handled the rest of the claim. Very professional and friendly. Highly recommend." Read more
"All interactions were seamless. You wouldnt even know our vehicle ever had any damage"

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Repair Quality

Body work was fine. The mechanical repairs were a complete disappointment. Car had to be towed back to the shop to fix computer problems that were not addressed properly in the first place. I have been using this shop for over thirty years (various owners) and this was the first time I had a problem. On a positive note the front office staff is friendly, listen to my complaints, and did what they could to correct the problems. Just annoying and time consuming.

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Returned Clean

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Looks great

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Nice people

Returned Clean

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Have always shared positive results!

Repair Quality

As always, Mitch and his crew did a super job on my truck.

Customer Service

Gerber Collision is professional, pleasant to work with, and prompt with communication!

Returned Clean

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It looks great!

Customer Service

They were amazing.

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Repair Quality

Our Jeep was returned unfinished. There are still issues with it that I am supposed to complete? Really. Call me for details if you care to know.

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Returned Clean

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Not only was the repair done well, but the car almost looks like a new car compared to how it was when I dropped it off. Nice and clean now.

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Returned Clean

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I have already told two friends what great service, how beautiful the car looks and how special everyone was to us.

Repair Quality

The car looks like new, we are so very pleased.

Customer Service

It was outstanding, I received a call after a few days to let me know the status of the car, such a wonderful thing.

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Returned Clean

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Car drives and looks brand new, Professional and thoughtful service!

Customer Service

Attentive and i formative responses

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Excellent people, friendly, handled everything well!

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Returned Clean

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Returned Clean

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Only issue was they were busy, so it took longer than I would have liked to get the vehicle scheduled and repaired.

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Cole Atkinson and the crew were amazing. Give them all big raises!πŸ˜‡

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See previous comment

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