Gerber Collision & Glass - Eagle River
In operation 81 years, 5 years at this location.
Gerber Collision & Glass - Eagle River offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
100%
Repair Quality - 5.0/5.0 -
BRAVO!
Customer Service - 5.0/5.0 -
Excellent team!
Returned Clean
My Experience - 5.0/5.0 -
Everything was well done from start to finish. Lindsey did an excellent job each time I called of answering questions, getting things scheduled, and keeping me updated. The shop team made the process VERY easy for me as they took pictures and sent directly to my insurance claim adjuster. I was kept posted as the work was being completed and the job done was fantastic. My car was returned to me sparkly clean inside and out and any questions I had were explained thoroughly in a way I could understand. Thank you for the outstanding service and work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My car looks good and everyone there at Gerbers was friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0 -
The work on the car was nicely done, it looks new on that side. No problems there. The problem was with the scheduling. We personally handed in our insurance info., but was't contacted for a full month after handing it in. I called to ask what the story was, and Gerber hadn't even started the process to get out vehicle repaired! They claimed we had never given them our insurance info. Not true! Again, we gave them our insurance info and asked if they'd at least ordered the parts so they could now get the job done. They said, "Yes." Not true. It took them just about another month before they contacted us and said they were ready to start on the car. We were/are very unhappy about this.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You always kept me informed on the status of my cars work that was being done and you had the work done at the time you had expected it to be done . I would gladly recommend you to anyone I know who would be in need of any bodywork repair.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had made my comments with an earlier survey but you guys were fantastic !!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
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Likely to Recommend - 5.0/5.0 -
Already recommended to others!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The staff was so professional and helpful! Cost went up pretty fast, but they called and brought it to my attention before proceeding with repair--appreciated that.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional staff and high quality workmanship!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very friendly and competent front office and excellent mechanic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0 -
Air bag and stiblitrack light are still on