Gerber Collision & Glass - Elkhart

Likely to Recommend - 0.5/5.0 -

Would not recommend

Repair Quality - 0.5/5.0 -

I wasn’t satisfied on how they handled certain situations, for one they never contacted me I was the one calling them for status on my vehicle, they gave me a promise date in which they broke and still didn’t reach out to me to inform me it wasn’t going to be ready and when it was ready I actually called them and they apologized for not calling so when we went to pick up the vehicle they didn’t even double check if it was good and ready it turned out that they somehow drained out my battery where when we tried to turn it on it wouldn’t and I even had a flat tire on the front driver side, my vehicle should have been completely inspected, they took my peace of mind. I definitely would not take it back. These were simple expectations, calling the customer keeping them posted and assuring the vehicle is properly working when picking it up.

Customer Service - 0.5/5.0 -

I wasn’t satisfied on how they handled certain situations, for one they never contacted me I was the one calling them for status on my vehicle, they gave me a promise date in which they broke and still didn’t reach out to me to inform me it wasn’t going to be ready and when it was ready I actually called them and they apologized for not calling so when we went to pick up the vehicle they didn’t even double check if it was good and ready it turned out that they somehow drained out my battery where when we tried to turn it on it wouldn’t and I even had a flat tire on the front driver side, my vehicle should have been completely inspected, they took my peace of mind. I definitely would not take it back. These were simple expectations, calling the customer keeping them posted and assuring the vehicle is properly working when picking it up.

Likely to Recommend - 4.5/5.0 -

They do the kind of quality work that they promise you in the beginning

Repair Quality - 5.0/5.0 -

I was really happy with the work, everything was done in a professional way.

Customer Service - 5.0/5.0 -

They are willing to work with any unexpected circumstances

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

When I drop my vehicle off it was running perfectly fine and I pick it up and now it's always trying to stall and my check engine light is on. So a little concerned if that's related to work that was done or if this is just something that's happening.

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

So far no issue yet

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

great staff and great product

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

All the staff were very great at the service provided and the communication was excellent! Jeremiah Weaver took great care of us and the collision team made the repair look flawless!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff were very professional! All our questions and concerns were answered. The shop did an amazing job fixing the vehicle and looks brand new! Jeremiah W was the staff member that helped us complete the process and took great care of us!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Satisfecha por su atención

Customer Service - 5.0/5.0 -

Excelente

Likely to Recommend - 5.0/5.0 -

Nice staff

Repair Quality - 5.0/5.0 -

Even swept car from previous beach day, I wasn’t expecting that

Customer Service - 5.0/5.0 -

Great staff

My Experience - 5.0/5.0 -

Great service loved the updates

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent, honest service!!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would share the positive experience

Repair Quality - 5.0/5.0 -

The work was completed on schedule with their time estimate and the repair looks great

Customer Service - 5.0/5.0 -

They took the time to explain the process and how long the repair should take.

Likely to Recommend - 5.0/5.0 -

calidad

Repair Quality - 5.0/5.0 -

excelente

Customer Service - 5.0/5.0 -

excelente

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean