Gerber Collision & Glass - Elkhorn

4.9 (1,339reviews)

97%

(262) 723-7554

245 O'connor Dr, Elkhorn, WI 53121

97%

See Photos

245 O'connor Dr
Elkhorn, WI 53121

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Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

About Gerber Collision & Glass - Elkhorn

See Photos

245 O'connor Dr
Elkhorn, WI 53121

Get Directions Website Email

Take photos and get an online estimate

Online Estimate

Schedule an estimate appointment

Book Appointment

In operation 85 years, 4 years at this location.

Gerber Collision & Glass - Elkhorn offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Towing
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	8:00 am - 12:00 pm

* Holiday hours may differ.

I-Car

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Website

Reviews (1,339)

Sort By:
Newest
Rating

1,225 Customers Rated

5 Stars

86.1% Complete

(1153)
4 Stars

2.5% Complete

(34)
3 Stars

0.6% Complete

(8)
2 Stars

0.7% Complete

(9)
1 Star

0.4% Complete

(6)
< 1 Star

1.1% Complete

(15)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding service quality, frequent and proactive communication, and timely repairs. Many highlighted that vehicles were completed ahead of schedule, with regular text and phone updates keeping them informed throughout the process. The quality of repairs was frequently described as flawless, with cars returned looking brand new and often cleaned inside and out as a pleasant bonus. Staff were widely recognized for their friendliness, professionalism, and helpfulness. A few customers noted areas for improvement, including requests for more detailed repair updates rather than generic status messages, occasional delays in parts procurement, and isolated concerns about repair quality or communication gaps.

Select to learn more

Service Quality
Timeliness
Communication

"... had no control over. I would highly recommend them. The repair work was flawless" Read more

"... research work needed. Quality of work is excellent: color well matched, blended and clear coated. Fixed other items on the same panel. Take it to ..." Read more

"My vehicle looked great after the repair and was repaired quicker than the estimate I was give. And my car ..." Read more

"There are paint voids , a run in the paint and chips from reassembly that should never gotten out the door"

"After repairs completed I have called twice regarding issues with repairs completed and nobody answers the phone and sent an email no ..." Read more

"Excellent communication. Job finished on time."

"They were 1 week earlier than expected"

"It was actually early."

"There were delays. Not the end of the world and somewhat expected with a body shop. However if the shop communicated ..." Read more

"Team set an expectation and delivered the repairs ahead of what I expected."

"Customer Service and communication regarding the timeline throughout the process was extremely strong. The team is courteous, professional, ..." Read more

"The updates were generic but often. It would have helped to understand what was getting repaired for 3 weeks ..." Read more

"I would have been much more understanding if I was informed of just what was being done. In the end when the ..." Read more

"Communication throughout the process was great, I always knew about the status of repair and anticipated completion. ..." Read more

"They were responsive and kept me informed every step of the process."

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... had no control over. I would highly recommend them. The repair work was flawless" Read more

"... research work needed. Quality of work is excellent: color well matched, blended and clear coated. Fixed other items on the same panel. Take it to ..." Read more

"My vehicle looked great after the repair and was repaired quicker than the estimate I was give. And my car ..." Read more

"There are paint voids , a run in the paint and chips from reassembly that should never gotten out the door"

"After repairs completed I have called twice regarding issues with repairs completed and nobody answers the phone and sent an email no ..." Read more

"Excellent communication. Job finished on time."

"They were 1 week earlier than expected"

"It was actually early."

"There were delays. Not the end of the world and somewhat expected with a body shop. However if the shop communicated ..." Read more

"Team set an expectation and delivered the repairs ahead of what I expected."

"Customer Service and communication regarding the timeline throughout the process was extremely strong. The team is courteous, professional, ..." Read more

"The updates were generic but often. It would have helped to understand what was getting repaired for 3 weeks ..." Read more

"I would have been much more understanding if I was informed of just what was being done. In the end when the ..." Read more

"Communication throughout the process was great, I always knew about the status of repair and anticipated completion. ..." Read more

"They were responsive and kept me informed every step of the process."

Elizabeth (Volvo owner) reviewed 9/25/26

I had a very good experience with Gerber. The individual who worked with me was very pleasant and kind. Also, I appreciated the followup process which updated me on the status of my vehicle.

The front desk team member was kind and responsive to my questions.

Christopher (Genesis owner) reviewed 9/25/26

Yes, Greats experience.

Carolyn (Toyota owner) reviewed 9/25/26

Veli (GMC owner) reviewed 9/25/26

Amy (Toyota owner) reviewed 9/25/26

Jill (Chevrolet owner) reviewed 9/23/26

Lena (Honda owner) reviewed 9/23/26

Beyond friendly service. Appreciate the kindness in the not so great situation of car repair. The final result was a flawless repair. Car looks brand new.

Mark (BMW owner) reviewed 9/21/26

Curt (Ford owner) reviewed 9/18/26

For sure

Very satisfied with the work that was done and the professionalism A plus

Great customer service throughout

Brad (Hyundai owner) reviewed 9/14/26

Haley (Kia owner) reviewed 9/8/26

Everything was just so easy and taken care of so well. In two words extremely convenient.

Margaret (Honda owner) reviewed 9/7/26

Jeremy was great. Ann Marie. The front desk is a gift to this company very kind and helpful.

Great staff from Ann Marie to Jeremy to the young lady that gave updates we were very pleased

Paul (Honda owner) reviewed 9/7/26

Jen did a great job in keeping informed during the repairs. This is how customer service used to be. I would highly recommend you guys to anyone. The entire staff did great job.!

Alreaded recommended to our part-time WI neighbor from Illinois

Friendly, helpful, professional, kept us informed of progress. Excellent customer service; like it used to be 30 years ago. 😊

Timothy (Honda owner) reviewed 9/7/26

Kathleen (Chevrolet owner) reviewed 9/4/26

Brandon (Chevrolet owner) reviewed 9/4/26

Debbie (Chevrolet owner) reviewed 9/2/26

Look like it is new

They did good job and kept me updated on the process any they where really friendly

Frindly

Mary (Jeep owner) reviewed 9/2/26

Anne (Toyota owner) reviewed 9/1/26

Charles (Mazda owner) reviewed 8/31/26

They did a great job and keep me informed during the progress. Got the car back clean and the manager meet me after hours to deliver my car. . 10 star service

Absolutely

I was always informed how the repairs were going

Great customer service

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view more shops in: Elkhorn | 53121

Oftentimes, an auto body shop will need to remove exterior parts from your vehicle in order to identify hidden structural damage below the surface. Doing this as part of the estimating process helps ensure you get the most accurate estimate.

Gerber Collision & Glass - Elkhorn

Take photos and get an online estimate

Schedule an estimate appointment

About Gerber Collision & Glass - Elkhorn

Take photos and get an online estimate

Schedule an estimate appointment

Reviews (1,339)

1,225 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -