Gerber Collision & Glass - Enterprise/Boll Weevil

My Experience - 5.0/5.0 -

When a person has told you Gerber Collision Collision & Glass. As soon as the vehicle is turned in. I would order the parts then. Because you give it estimate of two weeks to get the work done. It took three to get mine vehicle done. So I'm thinking you can shave a week and be within your two week minimum time of turning a vehicle out. If you ordered the parts when the vehicle is turned in. While you were waiting for the vehicle parts to come in take time to tear the vehicle down. And when the parts come in you will have the opportunity to put the car back together in a two week period that's if you do not run into no complications. And you can get the people to be consistent at what they do. And the reason I say that is y'all had my car a week before I got a text of the car even being broke down to be repaired. Thank you Dewey

My Experience - 5.0/5.0 -

I was given a timeline after they looked at it and was constant text updates. I loved it I didn’t have to sit and wonder like at other shops. They were on time also. Very good experience. Thank you!

Likely to Recommend - 2.5/5.0 -

I also explained

Repair Quality - 2.5/5.0 -

They need to change one left headlight, left hamper and front assembly for 44 days

Customer Service - 2.5/5.0 -

They need to change one left headlight, left hamper and front assembly for 44 days

Likely to Recommend - 2.5/5.0

Repair Quality - 2.5/5.0 -

Rattling coming from front end. Screws not tighten on under shields replaced. Vehicle has to go back for inspection

Customer Service - 5.0/5.0 -

Angie is great

Likely to Recommend - 2.5/5.0

Repair Quality - 2.0/5.0 -

The office staff are amazing and very professional. However it took a month and a half to receive my car. Also when I received my car back it was dusty from paint dust and my floor mats were dirty with mud. I returned it to have it cleaned and still had mud on the floor mats as if it was never touched. Im thankful the office did pay for a rental because asking for rides was stressful

Customer Service - 5.0/5.0 -

Awesome service and everyone deserves a raise

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, ahead of schedule!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Met Kelli Bell and Angie Mayan. Both employees are very knowledgeable, efficient and friendly. Everything was quick and easy with all questions answered. Great representatives for your company.

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Well done

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I have to have some of my sensors reaet

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

They either dont have the technicians or the resources to get work out in a timely manner or they dont have a sense of urgency about it. I also went back after picking up my car to talk to Wesley about some of my concerns and he basically made excuses and acted like it was no big deal. My car was not detailed before I picked it up. There were broken pieces left in the passenger seat. A jack cover was hanging down and for every thing he said oh we just missed it or we didnt touch that

Repair Quality - 2.5/5.0 -

The length of time it took for my repair is one thing but the fact that each time I was given an update it was something different than the last. I was told on 3 different occasions that my car would soon be ready and that changed every time

Customer Service - 3.0/5.0 -

So Wesley the manager was always very professional and courteous Angela was courteous but not nice. For example when I arrived to pick up my car I opened the door Angela was at the front desk. I said hello she responded with. Thats 500 debit or credit card. No greeting no pleasantries nothing. I was so shocked that I just gave her my card. When she handed me the receipt and my key I asked her was noone going to walk around the car with me or inspect it before I left and she said I guess I can so at that point I just left. Wouldn't the correct way be inspect before payment?

Likely to Recommend - 4.0/5.0 -

Work was great, and the staff was polite and professional

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

Delays were not communicated effectively. Weekly updates were misleading and computer generated.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Interior of the car was filthy upon pickup and all seat orientations were changed.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Got my car looking brand new and completed it in a time faster than I thought it could be did

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Bye, windshield mirror are revere. Mira was broken into two places and just set back up there, and there was dirty handstains all over the driver's side door and panel

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

As always Angie and Wesley at the Enterprise location took excellent care of me and my car

Customer Service - 5.0/5.0 -

Anti as always took excellent care of me keeping me informed throughout the process with status checks

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job and super customer service .

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0