Gerber Collision & Glass - Hesperia

Likely to Recommend - 2.5/5.0 -

Overall I’d say the customer service at and after pick up was frustrating and took away from the positive.

Repair Quality - 3.0/5.0 -

The good: I enjoyed working with Omar. He called back in a timely manner and kept me up to date with the progress of my repairs. My window and the exterior side of my door was fixed to the same condition prior to the incident which I brought the car into repair. The interior was repaired to “like new quality”, which means the panel and dash do not match the rest of the interior. However, the reason I am dissatisfied and would not recommend this shop to others is the customer service after pick up. I pointed out 3 items on 2 separate occasions that did not exist prior to dropping off my vehicle and I was not only treated as if I didn’t know what I was talking about but was then told I could pay to have them address these items insisting that it was just coincidence that they were now present after my vehicle had been left in their care. 1. A patch of paint was damaged on the forward edge of the hood. 2. The door seal on the driver’s side rear door no longer adheres and now droops down when the door closes. 3. The driver’s upper decorative panel between the forward and rear doors is not installed correctly leaving a gap between the ceiling. Jonathan (I believe is his name) was insistent that none of these had occurred there even though on neither occasion did he recall what the car was in for until I reminded him. So no it does not make sense that they would remove or damage any of these parts but nevertheless Gerber did not receive my vehicle with the noted items in the condition they returned them to me in. Jonathan then proceeded to tell me the could repair item 1 for roughly $550 and that I could purchase 2 and 3 from Honda since he doubted my insurance would cover those items. So overall, my window and exterior door look wonderful but the rest was disappointing to say the least.

Customer Service - 2.5/5.0 -

The good: I enjoyed working with Omar. He called back in a timely manner and kept me up to date with the progress of my repairs. My window and the exterior side of my door was fixed to the same condition prior to the incident which I brought the car into repair. The interior was repaired to “like new quality”, which means the panel and dash do not match the rest of the interior. However, the reason I am dissatisfied and would not recommend this shop to others is the customer service after pick up. I pointed out 3 items on 2 separate occasions that did not exist prior to dropping off my vehicle and I was not only treated as if I didn’t know what I was talking about but was then told I could pay to have them address these items insisting that it was just coincidence that they were now present after my vehicle had been left in their care. 1. A patch of paint was damaged on the forward edge of the hood. 2. The door seal on the driver’s side rear door no longer adheres and now droops down when the door closes. 3. The driver’s upper decorative panel between the forward and rear doors is not installed correctly leaving a gap between the ceiling. Jonathan (I believe is his name) was insistent that none of these had occurred there even though on neither occasion did he recall what the car was in for until I reminded him. So no it does not make sense that they would remove or damage any of these parts but nevertheless Gerber did not receive my vehicle with the noted items in the condition they returned them to me in. Jonathan then proceeded to tell me the could repair item 1 for roughly $550 and that I could purchase 2 and 3 from Honda since he doubted my insurance would cover those items. So overall, my window and exterior door look wonderful but the rest was disappointing to say the least.

Returned Clean

My Experience - 5.0/5.0 -

Good match to my existing color. Friendly people,gave us options for the work and kept us informed by calls and texts. Delivered on time. We were referred by our son who is a very picky customer. Bill & kitty.

Likely to Recommend - 5.0/5.0 -

Would be happy to recommend you to family and freinds.

Repair Quality - 5.0/5.0 -

We are very satisfied with the work you have done on our car. The work was excellent. The entire staff was friendly and helpful.

Customer Service - 5.0/5.0 -

Great service!

Returned Clean

Likely to Recommend - 5.0/5.0 -

Definitely recommend. Excellent service

Repair Quality - 5.0/5.0 -

Very professional. Great service and friendly staff

Customer Service - 5.0/5.0 -

Pam went above and beyond to solve a rental car issue for me.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Good team. You should be proud.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Very bad

My Experience - 5.0/5.0 -

I appreciate your professionalism and integrity. A less reputable company could easily have taken advantage of someone experiencing big emotions and loss after a collusion. That is not the case with Gerber. Your honest, skilled, and thorough work speaks for itself. Thank you so much for routinely doing your best for your customers. I sincerely appreciate you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Gerber collision and glass has been efficient and timely with returning messages or text. The quality of work is of high standards and very appreciative. I am a recent widow and I count on people to be honest with whatever I am dealing with

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was well informed throughout the process by knowledgeable and courteous representatives. The car looks and drive great. No complaints and I would recommend your services to anyone

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Loved the updates

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I like the updates

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

Johnny and Pam gave excellent communication. .Car was returned prior to expected due date, and great price for cash paying customer. Plus car looks better than I could have imagined. Like new! Thank you for being there for the customer.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always elite level service and results.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Had to take it back because the fender was not properly aligned. There were some paint dots, orange Pell texture

Customer Service - 3.0/5.0

My Experience - 5.0/5.0 -

Wonderful customer service, kept me informed every step of the way. Good repair job too

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wonderful customer service and a good job on the car

Customer Service - 5.0/5.0 -

Great experience

Returned Clean

My Experience - 5.0/5.0 -

Gerber did a great job from start to finish! The price I paid was the estimated price, they addressed the concerns I had regarding my front number. The text updates were nice with being updated and not having to call anyone. The whole process went very smooth.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Staff is friendly and nice. I am very happy with my Honda repairs. They went above and beyond.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great people, great service. They went above and beyond. I will definitely recommend them to family and friends.

Customer Service - 5.0/5.0 -

The lady at desk was very nice. Johnny was great at keeping me informed.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

will be recommending Johnathan and his staff to my friends and family with the great service and performance

Repair Quality - 5.0/5.0 -

great service .. great communication.. fast service

Customer Service - 5.0/5.0 -

jonathan the manager was very helpful and informative

Returned Clean