Gerber Collision & Glass - Houston/Ryewater Dr.

Likely to Recommend - 5.0/5.0 -

I have another vehicle with them

Repair Quality - 4.5/5.0 -

process is extremely long and one item was not repaired when pointed out they gladly gave a solution. very satisfied with the work couldn't be happier. That's the only reason for the 9 .

Customer Service - 4.5/5.0 -

In the beginning it was very difficult to reach the location by phone, once I met in person the communication became 100 percent better. Customer service is great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Overall, the truck looks amazing, but there is 3 spots/areas that the clearcoat is messed up or you could say was never sprayed in these areas. That doesn't take away from the quality work y'all do, but not sure how it wasn't found during quality control after it was reassembled. I'm not worried, because I know it will be fixed correctly.

My Experience - 5.0/5.0 -

Attachments for roof rails end caps. Ordered new end caps.

Likely to Recommend - 4.5/5.0 -

I would recommend for the quality of the work, but the final cost seemed excessive for the light amount of hail damage that was repaired.

Repair Quality - 4.0/5.0 -

I would give a better score had they not broken the ends of my roof rack which was not part of the original repair. We discovered it just prior to driving off in the newly repaired vehicle.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

The car is cleaner and loos better than it did before the accident

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My truck looks new. All hail dents are gone and a difficult paint color was matched perfectly. Personable and knowledgable staff were very pleasant and easy to deal with. Very happy with the experience.

My Experience - 5.0/5.0 -

Some delays but they made it right.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Mr. Shawan Medows was very cooperative from start to end.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

There are still if few issues that need to be taken care of (hood not on level, waiting if trim parts to come in, an area that needs to be buffed). I hope to get these taken care of when trim comes in.

Customer Service - 3.5/5.0 -

Could gave communicated better over the course of the month the car was there.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Leslie and Don of Gerber Webster have been absolutely amazing! Got my first big purchase, a brand new car in the US in March yet lo and behold, a hailstorm hit Pearland couple months later. 😩 So, I decided to entrust the dent repairs to Gerber after reading all the good reviews online. Not gonna lie, I wasn’t perfectly satisfied the first time my car was released from the shop and had it returned for another quality check. But it’s all in the past now and resolved. All my appreciation goes to Leslie and Don for making sure that everything turns well this time around. Their customer service skills, responsiveness, and dedication to make up and satisfy their clients are really beyond compare. I hope these kind of genuine concern and passion for their craft continue to not just satisfy but WOW their clients even more. Kudos to you guys!

Customer Service - 5.0/5.0 -

Leslie and Don of Gerber Webster have been absolutely amazing! Got my first big purchase, a brand new car in the US in March yet lo and behold, a hailstorm hit Pearland couple months later. 😩 So, I decided to entrust the dent repairs to Gerber after reading all the good reviews online. Not gonna lie, I wasn’t perfectly satisfied the first time my car was released from the shop and had it returned for another quality check. But it’s all in the past now and resolved. All my appreciation goes to Leslie and Don for making sure that everything turns well this time around. Their customer service skills, responsiveness, and dedication to make up and satisfy their clients are really beyond compare. I hope these kind of genuine concern and passion for their craft continue to not just satisfy but WOW their clients even more. Kudos to you guys!

Returned Clean

My Experience - 5.0/5.0 -

All except a door ding that they said they would try to get out.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Looks great! I’ve also told several friends to hat is quieter and Han when I bought it brand new!

Customer Service - 4.5/5.0 -

A couple of times, I didn’t receive a call back when I was as told I would but would usually apologize without me saying.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work was done well and earlier than expected.Jessica was very friendly and went over everything very thoroughly. Thank you!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The customer service was excellent, along with the status updates. My returned vehicle was clean; workmanship was like new and I appreciate the fast and efficient service and courtesy.

Customer Service - 5.0/5.0 -

The customer service was excellent, along with the status updates. My returned vehicle was clean; workmanship was like new and I appreciate the fast and efficient service and courtesy.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

everyone was professional throughout the process and the work performed was very high quality and top notch.

Customer Service - 5.0/5.0 -

Pasqual was excellent in keeping me updated during the entire process.

Returned Clean