Gerber Collision & Glass - Jackson/Airport Rd.

My Experience - 5.0/5.0 -

Very good service the car look good

Likely to Recommend - 5.0/5.0 -

good service

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

good service

Returned Clean

My Experience - 5.0/5.0 -

Finished ahead of schedule. Top notch service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing work

Customer Service - 5.0/5.0 -

Very friendly

My Experience - 5.0/5.0 -

From start to finish I felt informed from a professional set of people. Kudos to all of you. Great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Quick and excellent service.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Job was done earlier than promised and was done perfectly.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

I am very upset. The FRS was in the shop for ‘nut damage’ to the hood, roof and trunk; chips in windshield and exchange of tail lights. One tail light had some condensation - both were functional. Originally, representative could not locate a smoke tail lights to match what was on the car . He suggested that I find some. I indicated at the time of assessment what I was planning. I wanted to hang on to the pair that was on the car. I also left a note in the car recapping the areas that I wanted checked . When I returned home I could not find the removed tail lights in the car/trunk, I called. The tail lights were ‘thrown away’ and could not be found. I was so upset, I to excuse myself from the call. In addition, I filled out the paperwork with my name and phone number yet all contact was addressed to my husband Richard. I am the customer, not my husband. Front desk was dismissive when I questioned this disparity. As a matter of record, we are returning (satisfied) customers. What I am taking away from this recent experience is that perhaps it takes a man to drop off the car and deal with the repairs to be heard (listened to). I will think twice the next time I require repairs.

Likely to Recommend - 1.5/5.0 -

Although repairs were completed timely and the car looked great. I would NOT recommend the use of Gerber for repairs to any of my female friends. I did not feel valued as a customer. If they have a male that could act as their agent, perhaps their experience would be better.

Repair Quality - 1.5/5.0 -

First of all, this is NOT Richard. This repair was initiated by Julia Cady. All contact was initiated, followed and paid for by Julia. The work on the car for nut damage incurred has been completed satisfactorily. The swap out for the tail lights was highly unsatisfactory. When Dillon could not locate a smoke lens tail light for the FRS, he suggested that I conduct my own search to see what I could find. I explained to him and the second estimator that this replacement was only precautionary as the seal on one of the tail lights had been compromised. Both lights were functional and I wanted them retained. When I returned home from pick up I did not find the old lights in the car. I called only to find that the tail lights were ‘disposed of’. I was confused and very angry. I had to excuse myself from the call before I completely lost it with the employee. When my husband deals with repairs he is heard and listened to. I even left a note in the car taped to the steering wheel outlining what I wanted completed/addressed.

Customer Service - 0.5/5.0 -

The desk staff was unapologetic when I inquired about contacting my number and addressing communication (like this customer satisfaction survey) to Richard. I am the one contracting for the repair. I feel disregarded as a customer . Which is apparent in the disregard for retaining my property. We have enjoyed good service when my husband arranges repairs. Why should my experience be any different?

Returned Clean

My Experience - 5.0/5.0 -

The customer service , and timely repair was fantastic!!

My Experience - 0.0/5.0 -

One side of the front bumper lower left side was smoothed out right side wasn’t it looks odd in my opinion if you’re going to fix a bumper Cover and repaint it fix the entire cover don’t half ass it you still were $400 below the estimate why do a sloppy job 🤦🏻‍♂️

Likely to Recommend - 1.5/5.0 -

They did a half assed job

Repair Quality - 2.0/5.0 -

When you paint a bumper wouldn’t you expect that both sides would be prepped not just

Customer Service - 2.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

4 days total. Much faster than anticipated and great communication.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I cannot express enough how much I appreciated the excellent communication.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for going above and beyond by washing and vacuuming my car!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

Problems getting windshield coordinated — BSD was not repaired

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0 -

Great staff. Friendly and professional from the first visit through the completion of the repair. Highly recommend

Likely to Recommend - 5.0/5.0 -

Great experience

Repair Quality - 5.0/5.0 -

Professional shop, professional service, done on time. Completely satisfied

Customer Service - 5.0/5.0 -

Friendly and professional

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The team strives to ensure that the job is done right the first time. They're courteous and explain what will be done to repair your vehicle. It was a good experience.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Everyone was very helpful and nice! Thank you!

My Experience - 5.0/5.0 -

A lot easier to deal with. Very professional.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0