Gerber Collision & Glass - Jonesboro/Stone St.

4.9 (161reviews)
97%
1720 Stone Street,  Jonesboro,  AR  72401
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In operation 85 years.

Gerber Collision & Glass - Jonesboro/Stone St. offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (161)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding communication, with many highlighting frequent text and phone updates throughout the repair process. The quality of repairs received high marks, with vehicles described as looking brand new or better than expected. Timeliness was a standout strength, as numerous customers noted their vehicles were completed ahead of schedule. Staff were widely described as friendly, professional, courteous, and knowledgeable. A few customers noted areas for improvement, including concerns about repair quality on specific jobs, cleanliness of returned vehicles, and front desk interactions, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"Absolutely fantastic. I would highly recommend gerber collision & glass to anybody wanting excellent repair, friendly ..." Read more
"... for a better experience. Perfect customer service, the work was done beautifully and finished on schedule. I wish you could have seen my daughters face, she ..." Read more
"The repair was performed better than I expected. The bumper looks perfect and the paint job matches supremely. I appreciate all they did and I just wanna say thank ..." Read more
"The replacement of my door and window was terrible. The door has bad wind noise and I did not have before, ..." Read more
"Your workers have horrible customer service skills.This wasn't my first time using this facility and it was ..." Read more
"... updates often throughout the whole process! Also I got my truck back four days earlier than expected! My truck looks brand new again, and has a warranty ..." Read more
"2 days ahead of schedule!"
"Great job. Kept me informed on the progress and had the truck repaired a few days ahead of schedule"
"Repair was actually faster than I anticipated."
"Loved it was finished a day early!Our truck looks great!"
"... truck, I thought, yea right. Much to my surprise, they kept me updated every step of the way. I simply cannot believe that this company actually ..." Read more
"... informative. Kept me up to date with every step! Communication was out of the world! Love it!!" Read more
"We always knew where they were at in the process"
"Communication was great, the let me know step by step where my car was and when it would be completed"
"Great communication. They worked with the insurance company directly to resolve many issues not included in the ..." Read more

My Experience

Great customer service. Process was very smooth and staff provided updates frequently. Very friendly and courteous staff

My Experience

I was very satisfied with my service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very fast and kept me informed daily on the progress

My Experience

The car looks great. The job was finished ahead of the estimated time. Everyone was professional and courteous. I am very satisfied with Gerber and would recommend them to anyone needing auto body repair.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Great experience (although I hope not to have to go back anytime soon).

Repair Quality

This was a great experience. They were always helpful with information and the speed of getting the project done was fast!

Customer Service

Again, super helpful. Appreciated the constant updates on the project

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional staff . They did great job and communicated clearly with each step.

My Experience

Nothing really. You guys updated well and stayed as close to target as possible.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will gladly recommend your service. I was very pleased with how I was cared for and how my car was cared for. Gerber was very professional and informative about my car.

Repair Quality

Gerber Collison and Glass is AWESOME!!! You can't even tell my car was ever damaged! I am extremely impressed with the work. I truly will recommend your services to others.

Customer Service

Everyone was so friendly and respectful. Ronnie, personally, took me insde the shop to my car and explained what had to be done and others issues with my car. I appreciated that so much because he showed care and interest in my car. Each visit was very warm,professional and freindly.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good timely work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Best collision repair center ever helpful staff honest people great work

Likely to Recommend

I’d never recommend another shop

Repair Quality

THE BEST IN NEA!! From your repair to customer service, impeccable!

Customer Service

Best ever!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

I was very pleased with the professionalism, the expediency to get the job done and the final result.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Great job on my 2022 GMC!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

super quick and did a great joh

My Experience

They kept me informed, the workmanship is excellent! The staff is friendly & very helpful!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good service and very nice to deal with. Excellent service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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