Gerber Collision & Glass - Kenner

4.9 (3,229reviews)
98%
1601 22nd St,  Kenner,  LA  70062
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Gerber Collision & Glass - Kenner offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Nissan
Call
Email

Reviews (3,229)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked as good as new or better than before. The team receives strong recognition for professionalism, friendliness, and making stressful repair processes feel seamless. Regular text and phone updates throughout the repair process are frequently highlighted as a standout feature. Many customers appreciated vehicles being completed ahead of schedule, with some noting early completions of a week or more. A few customers noted areas for improvement directly, including occasional mismatched parts, incomplete repairs, and communication gaps around delays - though the overall sentiment remains strongly positive, with the vast majority expressing they would return and recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"The quality of repairs was absolutely excellent. I was very pleased with the quality of work performed ..." Read more
"I had front end damage to my car. Gerber restored my car to better than its condition prior to the accident."
"Would recommend Gerber to anyone the quality of work is outstanding"
"The whole staff was polite and helped make a bad situation tolerable. I will never take my car anywhere else. Thank you ..." Read more
"... I have had repaired at Gerber. Both times I have received beyond exceptional service. From the receptionist, estimator and the repair. ..." Read more
"My vehicle was ready before the date that was said. When I couldnt get there right away to pick it up, ..." Read more
"I liked the fact that my vehicle was ready earlier than promised."
"... my expectations! They held the appointment time, fixed my vehicle ahead of schedule, and cleaned the entire interior." Read more
"... the repair. Inwas updated via text every step. The car was ready 2 days early and they also coordinated pick up of my rental so ..." Read more
"The part was on back order so they had my car for almost a month"
"... and prior collision damage in simple, plain terms. Outstanding customer service from start to finish!" Read more
"Like the clear communication and the time they took to fully explain everything that was going on and the way they keep ..." Read more
"Very fast and professional. Was great the way they kept me updated throughout with little text messages. Picked it up when they said it would be ready and ..." Read more
"... that belongs on my vehicle wasnt reapplied. We were told that someone would call to have us come back and that call never came. I called to inquire and was left on hold for nearly ..." Read more
"Communication was not totally clear but I left satisfied. Good job"

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Already said...

Repair Quality

I have taken my car 3 times to Gerber over the years for substantial repairs. Each time, the car has come out as if brand new. Terrific workmanship, service, and quick turnaround. I would recommend Gerber to anyone, except my worst enemy!

Customer Service

Very professional and thorough.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a beautiful job fixing my car after I was side swiped. I received updates so I wasn't left wondering if anything was being done. And it was done in less time than I was expecting.

Likely to Recommend

Repair Quality

very good

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The car looked as good as new and they even cleaned it for me. 10/10 would recommend

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job as usual! I just wish people would stop hitting my car!🤣 Thanks again!

Likely to Recommend

Repair Quality

Great friendly service

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

10 out of 10. I would absolutely recommend Gerber Collision & Glass to a friend or colleague. The professionalism, communication, quality of work, and overall customer service were exceptional. My experience from beginning to end exceeded my expectations.

Repair Quality

The service provided was exceptional from start to finish. The communication, quality of the work, and every individual I connected with throughout the process were truly top-tier. Thank you for providing such outstanding service and for reminding me that businesses that genuinely take customer service seriously still exist. It was refreshing to work with a team that values professionalism, communication, and customer satisfaction. I truly appreciate the entire experience!

Customer Service

The service provided was exceptional from start to finish. The communication, quality of the work, and every individual I connected with throughout the process were truly top-tier. Thank you for providing such outstanding service and for reminding me that businesses that genuinely take customer service seriously still exist. It was refreshing to work with a team that values professionalism, communication, and customer satisfaction. I truly appreciate the entire experience!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gerber Collision was such a pleasure to work with. From the moment they contacted me, they prioritized my convenience and experience. I am so grateful for their kindness and excellent work they did on my car

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is the second time using Gerber and I’m 100% satisfied with the service and work n my vehicles each time

My Experience

Very professional. Very courteous. Vehicle delivered as stated

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excelente services.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely

Repair Quality

This is my 2nd car that I have had repaired at Gerber. Both times I have received beyond exceptional service. From the receptionist, estimator and the repair. Inwas updated via text every step. The car was ready 2 days early and they also coordinated pick up of my rental so I could just pickup my vehicle. I am extremely satisfied with the repair. I wish all companies could be this exemplary. Thank you!!!!

Customer Service

Staff was AMAZING and PROFESSIONAL!!!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

My airbag light is on and I was told by an employee that they will not fix it which is a major safety concern

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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