Gerber Collision & Glass - LA Crosse
In operation 85 years.
Gerber Collision & Glass - La Crosse offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The work was great, but the customer service counts to me.
Repair Quality - 4.5/5.0
Customer Service - 2.5/5.0 -
The front desk guy at the La Crosse WI is unpleasant. Right off the bat he was visibly annoyed with me when I brought my car in and told me I shouldn’t have brought it there at that time. I was never impatient or pressed on deadlines, yet in every conversation he was making excuses and being defensive about parts not being in on time or no one being about to look at my car, yet it was done 2 days earlier than I was quoted. I started screening calls from the shop because I just didn’t want to talk to him anymore than I had to. He was also the only person from the shop I talked to. I just think if he’s going to be the main point of contact some customer service training and empathy training would be appreciated. 1 thing to consider, people don’t get in car accidents every day, and it’s stressful. You guys deal with car accidents everyday, so show your customers a little grace if they don’t know exactly what to do exactly how you’d like it done.
Returned Clean
My Experience - 5.0/5.0 -
The process to get my car repair went smoothly beginning to end! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
Offer competitive service and fastest provider in the area.
Repair Quality - 3.0/5.0 -
Issues for time start of work. Work almost not started due to payment rejections from insurance Company. Gerber stated work was unable to be started. I resolved, having to contact insurance company to contact Gerber to explain how to accept insurance payment into its system. Initial assessment and estimates for work good. Sending to sublet companies for alignment and sensors and for paint good. Twice weekly routine follow-ups good. Getting reduction of $500 dollar deductible reduced on account of tire credit great. Not so good is final assessment after vehicle returned from Toyota for placement of snow tires and balancing. At date for pick-up of truck, saw left side wheel paneling had gap visible gap in it and bubbling to right side left side of bumper. Leaving with truck, truck made high pitched squealing noise after 5 minutes of leaving Gerber. Truck returned to Gerber. I was told to take truck to Toyota for an assessment and cost estimate (to determine if damage related to accident). Estimate revealed debris from accident on pulleys and belt. Vehicle now back at Gerber with another cost estimate for remaining work along with a $152. invoice that has to be filed for reimbursement. Notified parts have been sourced and will be ordered 2/20. Gerber will complete and also correct left wheel panel with gap and will correct bumps in left bumper molding.
Customer Service - 3.0/5.0 -
Work still in progress for final estimate and touch up work to be complete to left wheel panel and left front bumper bubbles.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great staff to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I am very pleased with the work. I did have an issue the following day, the battery cable was not tightened down and I could not start my vehicle. I'm glad it was just that.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Friendly people, great parts manager, attentive, helpful, great body work.
Repair Quality - 5.0/5.0 -
Friendly people, great parts manager, attentive, helpful, great body work.
Customer Service - 5.0/5.0 -
Friendly people, great parts manager, attentive, helpful, great body work.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all were great. I work in insurance on claims, and are one of our preferred shops. Ive been recommending you as your timeframes are one of the best. Keep up the good work
Customer Service - 5.0/5.0 -
Awesome
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Treated really great helped figure out a problem that arose not gerbers fault
Likely to Recommend - 2.5/5.0 -
The customer should be a priority. Troy and Rachael did everything they could to ease the pain
Repair Quality - 4.0/5.0 -
The repair looked good was treated awesome by Troy and Rachael by the job couldn’t be finished properly because of paint curing time for line c ing the tailgate and the scanning process and calibration of the tailgate camera . Who ever Gerber is in bed with over thenscannining process is f. Ing ridiculous because I have to end up running around on my time to ge t my truck finished and I I already paid my deductible but it is still costing me more money not completely happy about that
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service
Likely to Recommend - 5.0/5.0 -
Will recommend to all my friends.
Repair Quality - 5.0/5.0 -
Troy and his staff were just amazing to say the least!! Very helpful and great communication. The car looks great. Thanks for everything.
Customer Service - 5.0/5.0 -
Very satisfied.
Returned Clean
My Experience - 5.0/5.0 -
It was quick, but through. Am impressed when I first saw the van after repair. Thanks for taking such care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nicely took care of the replacement
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The second time working with this specific shop and their employees. Both times my truck has come back beautiful they have always been always been super helpful. I don’t want to come back but just because I don’t want the reason to come back. If I need a shop again though these folks here are my go to. Riley was great with calling and updating me on the progress of my truck. At least every other day I was updated on my trucks progress. Hands down very good experience with this shop!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I would share the great experience.
Repair Quality - 4.5/5.0 -
Very satisfied they got me in in a reasonable time and keep me update on the progress.
Customer Service - 4.5/5.0 -
Very friendly staff.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I thought Gerber did great, my car was done faster than they anticipated and Riley was always nice when he kept me updated.