Gerber Collision & Glass - Labelle
In operation 81 years, 3 years at this location.
Gerber Collision & Glass - LaBelle offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
All staff, especially receptionist especially courteous. Just not sure my request for expedited service was communicated.
Returned Clean
My Experience - 5.0/5.0 -
Excellent job. Thanks
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Good service
Returned Clean
Likely to Recommend - 5.0/5.0 -
Quality work I am very happy with the results thanks
Repair Quality - 5.0/5.0 -
Our truck looks great very satisfied with all work that was done and cody was great helping me with things great guy
Customer Service - 5.0/5.0 -
Friendly again cody knows his job well any thing I ask he could answer me
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was told that I needed to take my car in for an estimate and it was approximately an hour drive for me so I asked if that was absolutely necessary since I already had the estimate from the insurance company and they said yes. When I went to take my car in they told me that they were expecting me to drop it off even though I had checked on them telling me that I had to get an estimate two times. No rental car had been arranged and nobody seemed in a hurry to do it. I called and arranged a rental car but the rental car company didn’t deliver to Labelle so somebody from the dealership had to take me. Enterprise was closed by the time we got there. The body shop had a supplemental charge that they never bothered to get approved from the insurance company. When I called to check on the status of my car the body shop responded that the car was done but they were waiting on the insurance company to approve the supplement. When I contacted the insurance company they let me know they had never received anything from the body shop. I had to pay for the supplemental repair so that I could get my car. The insurance company said that they’ve never dealt with nonsense like this from any other Gerber shop.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
Job should not have been taken if you knew you would have to send my car to another shop an hour away. Items were missing from my car when it was returned to Gerber. Was told not to wash or wax car for 30 days after repairs. If you know this, why couldn't the car be washed prior to doing repairs? This took away from the look of the new repair job. One part of the car looked okay but where the car was left dirty took away from the look of new repairs. Again, Items missing from the car that were kind of important for safe operation of car
Likely to Recommend - 0.5/5.0 -
Think you can get reasons from previous answers. If not then you have a big problem
Repair Quality - 1.5/5.0 -
They should not have taken the job if they were just going to farm it out to Highland Collision. Now I have several items missing from my car and have to deal with a company over an hour away. Things aren't going well and I will be contacting my insurance company about this mess, since they were the ones to suggest Gerber and make the arrangements with them. Still no arrangements with Highland about the missing items also found another item missing, a new Pennara gift card that had $20. or $25. Dollars on it
Customer Service - 1.0/5.0 -
They keep referring me and the matter of the missing items to Highland Collision
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Liked how the car turned out. My headlight is different and want to know if it’s OEM part or after market? The biggest complaint is leaving parts in the back seat. Not sure where the part goes and looks like now I have to take the car back so they can investigate. Need to review the car better before calling the customer demanding to go pick up the car the same day and then for it not to be ready. Then threaten to charge a storage fee. Not good business.
Customer Service - 2.5/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would not tell anyone to go to Estero Facility. I would highly recommend the La Belle Facility.
Repair Quality - 1.5/5.0 -
The repairs done are perfect. The timeliness of the repairs was very poor.
Customer Service - 2.0/5.0 -
The Estero facility was lack luster. The saving grace was the La Belle Facility. Oliver at La Belle was great he turned the 1 to a 4 and I only dealt with him for 3 days of the 21 days my car was in the shops.
Returned Clean
My Experience - 5.0/5.0 -
They were very nice and respectful. I would go again in case of anything.
My Experience - 5.0/5.0 -
Excellent people and excellent work ! I’m glad I was recommended to this shop !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
Car looked brand new but noticed a small dent by the car door that wasn’t there before and a few scratches but overall customer service was great