Gerber Collision & Glass - Lafayette/Johnston St.

4.9 (2,095reviews)
97%
6885 Johnston St,  Lafayette,  LA  70503
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In operation 81 years, 8 years at this location.

Gerber Collision & Glass - Lafayette offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (2,095)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, clear communication, and timely repairs. Many highlighted the high caliber of repair work, with vehicles often described as looking brand new upon return. Regular text updates and proactive communication throughout the repair process were frequently commended, making customers feel informed and at ease. Numerous reviewers noted their vehicles were completed ahead of schedule, exceeding expectations. The professionalism, friendliness, and patience of the staff were recurring themes, with several customers noting they felt treated like family. A small number of customers pointed out areas for improvement, including occasional delays, incomplete repairs, and front desk interactions that fell short of the overall experience. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... made everything as stress-free as possible. Their attention to detail and craftsmanship really show in the finished product. You would never know the car had been in such a ..." Read more
"... kindness and respect. When I got my vehicle back, the repairs were excellent, and it looked amazing. You can tell they take pride in their work and truly ..." Read more
"The customer service and the quality of the work are both incredible!"
"... to say that I havent been in many wrecks but Ive never had any paint and body shop ever do a paint job like this one . Absolutely flawless job . Thanks for taking care ..." Read more
"... Gerber! I highly highly recommend Gerber for body work! My car has never looked better! Looks brand new! From the first initial call up to the day I picked ..." Read more
"... very courteous and nice to me. I was happy that I got my vehicle back after 10 days instead of the promised time of 30 days." Read more
"... my car and I was very pleased with the work . Plus they finished ahead of schedule I would have to give them excellent work and staff and would highly recommend them" Read more
"A first class place! Great work, fast turn around. A Five Star Rating"
"... patient and understanding of her lack of knowledge. Repairs were completed before promised date. All around good experience" Read more
"Given different dates. Took over 3 weeks for repairs."
"... have ever had with an auto collision repair company. I was updated at each step of the process. Picking up my vehicle was as easy as could be. No ..." Read more
"I never felt blind I was constantly being updated and if there was any problem I got a call where they ..." Read more
"... front gave out. I am very happy with my vehicle and cannot get over the overall communication that I received. I had no doubt that my truck was taken care of." Read more
"Great communication throughout the whole process."
"The work, the communication, the time frame all top notch. Made the process super easy and and worry free."

Likely to Recommend

Repair Quality

Everything was done very well. I’ll believe the parts were somewhat difficult to come by. No fault of yours.

Customer Service

Great job

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was great I love Steeva and Jnay they literally kept me updated everyday.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Could not have asked for a Better Overall Experience.From Email response to Phone and Personal one on One in Person Communication. . You all did An excellent Repair of My Car .Thank You so very Much ,Vivian . .

Likely to Recommend

Repair Quality

Customer Service

Could not have been more satisfied. They were very Personable and explained everything that was going to be done .They kept me posted

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great job and communication

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

J’nay was great with communication. Gerber repair team is great all the way around

Customer Service

J’nay was great with communication. Gerber repair team is great all the way around

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

In love with the job yall did to my car

Likely to Recommend

Repair Quality

Friendly service and they kept me informed throughout the entire process.

Customer Service

Friendly and professional service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I found that everything was done in a very professional way, nothing was out of place or damaged. Every team member I spoke with or just passed by spoke with kindness and respect.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was so pleased with the text updates! And my vehicle was repaired in a very timely manner. I appreciate how great my car looks. Thank you.

Likely to Recommend

Repair Quality

Customer Service

I appreciated the text updates

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very good job! I am happy!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The nice girl Janae I think her name is, was absolutely amazing throughout this whole experience. Top Notch customer service!!! Such a great value to your company!

My Experience

You all did a great job, Kohl thanks for the great communication and keeping me well informed of the process. I will definitely recommend Gerber for service inquiries from anyone asking for recommendations. 😀

Likely to Recommend

Repair Quality

Customer Service

Great job, great communication, Kohl kept me well informed of the process with my vehicle.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were great. Communication was great. Jnay Arnold was great. Couldn’t have anyone better. Someone was there every stepping of the way

Likely to Recommend

Repair Quality

Great service. Great communication. Jnay was on top of everything

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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