Gerber Collision & Glass - Lake Park

My Experience - 5.0/5.0 -

I cannot say enough good things about Gerber Collision, My car came out absolutely beautiful... And trust me when I tell you I was very worried about the outcome... As there was a lot of structural damage as well as body damage... Honestly, the car looks as if it's brand new and drives exactly As the first day I ever bought it... They also washed my car for me inside and out upon returning it to my possession.. This shop is amazing ..it is impeccably clean and very well run, When I finally received my car (in a very short period of time I might add only 24 days ), Which was remarkable considering the damage and the difficulty in getting parts these days. I would never guess it had been in a car accident. I truly hit the lottery by having my car brought to this establishment. They held my hand through the whole process, Taylor was absolutely amazing... She explained everything in detail was very sympathetic to my situation. She kept me informed through the whole process. I received frequent emails and texts letting me know of the progress and updates.She called me quite frequently as well to keep me apprised of the repairs. She could not have been any nicer... a very sincere nice young lady. . She definitely knew what she was talking about as well and I was very impressed with her and the above and beyond approach.. I also had the pleasure of speaking with General manager Tom , Who also Assured me that the car was in very good hands.. He was so right. !.. He took the time to answer All my questions and Was not put off by my worry. .. He even test drove the vehicle himself personally to make sure it was up to par... very honest trustworthy guy..also Might I add that this was State Farms insurance's contracted collision shop... That criteria alone would be enough to highly recommend this shop for all your body repairs as State farm would not use somebody that does inferior work. Also Gerber collision gives you a lifetime warranty... I highly highly recommend this shop for all your collision and glass , body work needs. For all the people behind the scenes that I didn't meet thank you so much.. You put my baby back together again, Thank you all for a job well done! Also a shout out to the receptionist Brianna who also was very sweet and helpful ! 🙂🙂🙂🙂🙂🙂🙂🙂

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

cannot say enough good things about Gerber Collision, My car came out absolutely beautiful... And trust me when I tell you I was very worried about the outcome... As there was a lot of structural damage as well as body damage... Honestly, the car looks as if it's brand new and drives exactly As the first day I ever bought it... They also washed my car for me inside and out upon returning it to my possession.. This shop is amazing ..it is impeccably clean and very well run, When I finally received my car (in a very short period of time I might add only 24 days ), Which was remarkable considering the damage and the difficulty in getting parts these days. I would never guess it had been in a car accident. I truly hit the lottery by having my car brought to this establishment. They held my hand through the whole process, Taylor was absolutely amazing... She explained everything in detail was very sympathetic to my situation. She kept me informed through the whole process. I received frequent emails and texts letting me know of the progress and updates.She called me quite frequently as well to keep me apprised of the repairs. She could not have been any nicer... a very sincere nice young lady. . She definitely knew what she was talking about as well and I was very impressed with her and the above and beyond approach.. I also had the pleasure of speaking with General manager Tom , Who also Assured me that the car was in very good hands.. He was so right. !.. He took the time to answer All my questions and Was not put off by my worry. .. He even test drove the vehicle himself personally to make sure it was up to par... very honest trustworthy guy..also Might I add that this was State Farms insurance's contracted collision shop... That criteria alone would be enough to highly recommend this shop for all your body repairs as State farm would not use somebody that does inferior work. Also Gerber collision gives you a lifetime warranty... I highly highly recommend this shop for all your collision and glass , body work needs. For all the people behind the scenes that I didn't meet thank you so much.. You put my baby back together again, Thank you all for a job well done! 🙂🙂🙂🙂🙂🙂🙂🙂

Customer Service - 5.0/5.0 -

cannot say enough good things about Gerber Collision, My car came out absolutely beautiful... And trust me when I tell you I was very worried about the outcome... As there was a lot of structural damage as well as body damage... Honestly, the car looks as if it's brand new and drives exactly As the first day I ever bought it... They also washed my car for me inside and out upon returning it to my possession.. This shop is amazing ..it is impeccably clean and very well run, When I finally received my car (in a very short period of time I might add only 24 days ), Which was remarkable considering the damage and the difficulty in getting parts these days. I would never guess it had been in a car accident. I truly hit the lottery by having my car brought to this establishment. They held my hand through the whole process, Taylor was absolutely amazing... She explained everything in detail was very sympathetic to my situation. She kept me informed through the whole process. I received frequent emails and texts letting me know of the progress and updates.She called me quite frequently as well to keep me apprised of the repairs. She could not have been any nicer... a very sincere nice young lady. . She definitely knew what she was talking about as well and I was very impressed with her and the above and beyond approach.. I also had the pleasure of speaking with General manager Tom , Who also Assured me that the car was in very good hands.. He was so right. !.. He took the time to answer All my questions and Was not put off by my worry. .. He even test drove the vehicle himself personally to make sure it was up to par... very honest trustworthy guy..also Might I add that this was State Farms insurance's contracted collision shop... That criteria alone would be enough to highly recommend this shop for all your body repairs as State farm would not use somebody that does inferior work. Also Gerber collision gives you a lifetime warranty... I highly highly recommend this shop for all your collision and glass , body work needs. For all the people behind the scenes that I didn't meet thank you so much.. You put my baby back together again, Thank you all for a job well done! 🙂🙂🙂🙂🙂🙂🙂🙂

Returned Clean

My Experience - 5.0/5.0 -

I appreciated the friendly service and the way Taylor communicated status with me. My car is beautiful once again. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleasurable experience. Great communication. Quick service.

Customer Service - 5.0/5.0 -

Taylor was awesome.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was great!

Customer Service - 5.0/5.0 -

Taylor was great!

Returned Clean

My Experience - 5.0/5.0 -

The only comment I have is that you keep up the great work! Your team is second to none! The customer service that I received was shockingly awesome considering the way that other businesses are functioning. I have to say a special thanks to your front staff; Taylor and Brianna, they are the best! Thanks again!

My Experience - 5.0/5.0 -

Excellent service , thank you for keeping me informed during the repair process. Thank you very much .

My Experience - 5.0/5.0 -

Everyone was very professional, the repair was fast, the facility very clean.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Sure

Repair Quality - 4.5/5.0 -

Great job,thanks

Customer Service - 4.0/5.0 -

Informative

Returned Clean

My Experience - 5.0/5.0 -

The Staff was very professional, kept me updated twice per week as promised, and went above and beyond to help me AFTER my car was finished with a task that I needed done to get my car started (unrelated to any repair or item that was Gerber's service) AND my car looks fabulous!! Thank you, you have a great team at your new location!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Customer service and quality work.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Yes I would certainly go back for any repairs & highly recommended.

Repair Quality - 5.0/5.0 -

Very satisfied ...all really professional the staff very helpful & nice

Customer Service - 5.0/5.0 -

Very satisfied

Returned Clean

My Experience - 5.0/5.0