Gerber Collision & Glass - Las Vegas/Decatur Blvd.

My Experience - 5.0/5.0 -

Everybody there was super great and had awesome energy was very well received from beginning to end. Awesome job guys. Thank you.

Likely to Recommend - 5.0/5.0 -

Told my friends and fam about yall

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I drove my car…car is not aligned properly. It will make a very quick lane change to the right. There is still a ripple in the passenger side door that is visible nearly every angle you look at it. And, I’m not sure what it is but, there is something on the back of the steering wheel at the 12 o’clock position. Satisfied? No. If there is suspension damage, which would make sense about the alignment and it wasn’t disclosed, it needs to be fixed. I would like to have my car fixed the way is should be.

Likely to Recommend - 2.5/5.0 -

I understand that the shop gets busy and things get rushed but, who would be liable for an accident because repairs on a car are incomplete??

Repair Quality - 1.5/5.0 -

My rating would be higher if my car was done within the initial timeframe and the alignment is still off

Customer Service - 4.0/5.0

Likely to Recommend - 2.5/5.0 -

Not satisfied for now and the job is not completed

Repair Quality - 2.5/5.0 -

The car is not being fixed. Still has a dent. The trunk cannot close easily as used to be. There is a buzzing sound noise that comes from the rear of the vehicle, and still it is unclear to meet the customer about the frame. I will go to inspection to make sure that the car has been fixed correctly, but I already hear that welding a frame should have been accepted a solution to fix the vehicle

Customer Service - 2.5/5.0 -

It is still unclear , I will know better after the car. He's been inspected but it was delivered in state that was not completed and probably it is illegally fixed the frame with welding

My Experience - 5.0/5.0 -

Service was fast and efficient. Car was finished 8 days faster than schedule

Likely to Recommend - 5.0/5.0 -

I have already recommended Gerber Collision to my friend and made sure she has Angel’s business card. Highly recommend!!!

Repair Quality - 5.0/5.0 -

First time customer to Gerber Collision & Glass and it was wonderful! I have already given a friend their business card and told her how great my experience was.

Customer Service - 5.0/5.0 -

The women at the front desk was very pleasant and helpful and attentive to my need for a ride to Enterprise Car Rental and knowledgeable of any questions I had.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Staff was amazing! Car looked great when I picked it up. I had a small issue with my wheel cover not tightened and was making loud noise when driving on freeway. I took it back to them and they fixed it in the same day with zero problems. The only reason why I am not giving 10 out of 10 is likely out of their control. Some of the parts used in repairs were not the same quality as the original vehicle stock.

Customer Service - 5.0/5.0 -

Staff was amazing!

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The interaction with Manny the inspector was phenomenal, turnaround timeframe for repairs was reasonable. Manny was able to update both the adjuster and myself regarding any delays to do parts pending delivery so my enterprise rental will also be extended automatically. I believe the front desk lady may be newer to the workforce or to the industry in general and still needs time and adequate training from leadership so she can develop into her full potential. That said she was kind and friendly, yet there is no initiative to move the ball rolling when it came time to confront me directly with an adjuster if they sent the assignment over or not. The young lady only looked at her computer and said she had not received the assignment and left it at that told me to call my adjuster to get that resolved. That is unacceptable, you are able to call the insurance company directly and nothing in your contract prevents you from doing that and asking for the assignment to be sent over. I was looking for an outstanding experience front start to finish, like I have received at Autonation Honda in the past, and Gerber Collison and Glass didn't deliver. Just some feedback, leadership hiding in the office the majority of the time, and I say hiding because that’s what I noticed it three times that I went to your establishment, could come out and assist and or help guide the front desk to provide appropriate solutions real tRea.

Customer Service - 5.0/5.0 -

Manny you’re amazing

My Experience - 5.0/5.0 -

Everyone from the receptionist, the estimator, and the man that drove my car to the front, they all were friendly and explained everything thoroughly. I appreciated the weekly texts keeping me updated on the progress of my vehicle. Thank you for your professionalism and the excellent work done on my vehicle.

Likely to Recommend - 5.0/5.0 -

We always use you collisions center

Repair Quality - 5.0/5.0 -

You're staff are great

Customer Service - 5.0/5.0 -

Awesome customer service

Returned Clean

My Experience - 5.0/5.0 -

I took longer than expected but happy with the results.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good quality but it took longer than expected.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

I’m so glad that you guys are the ones that I chose to work on my car. Very professional. It can be trusted. Thank you for all the help and updating the status of my car. Appreciated everything.

My Experience - 5.0/5.0 -

Wow! My car looks brand new! Everything looks fantastic! 👍🏼👍🏼👍🏼

Likely to Recommend - 5.0/5.0 -

Definitely YES!!! 👍🏼

Repair Quality - 5.0/5.0 -

Happy with their repair! Look like a brand new car!! Love it! 🚙💨

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Manny was amazing, extremely professional with great customer service. Communication through out the entire process was very precise. 10/10

My Experience - 5.0/5.0 -

Danny & Angel kept informed/ updated throughout the three week process while my vehicle was being repaired!!! And I will highly recommend this particular shop to anyone needing repairs with and/or without insurance!!! I am very happy with repairs of bodywork and the paint finish so far, all of the sensors/ cameras work as designed!!!! Gerald D Paul, retired USAF Aircraft Painter & Retired ASE Certified service Manager.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0