Gerber Collision & Glass - Lubbock/Slide Rd.

Likely to Recommend - 5.0/5.0 -

They did a good job to my vehicle

Repair Quality - 5.0/5.0 -

Those girls were very professional and very trained in their work

Customer Service - 5.0/5.0 -

I only met with the girls in the office

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

they did a great job. I would use them again

Customer Service - 5.0/5.0 -

wonderful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Much faster repair than expected, great communication.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great customer service, fantastic work! My car looks brand new! And it was done almost a week early! Couldn’t be happier!

My Experience - 5.0/5.0 -

Excellent job on the repair! Friendly, helpful staff. And the fact that they were so kind to deliver my car was greatly appreciated. It looks great.

Likely to Recommend - 5.0/5.0 -

A friend had used this same office for an auto repair and had recommended me to you. I would do the same.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

The repair was done in a timely manner..My SUV looks new again.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything looks great and will be awaiting final completion next Thursday.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You guys did a great job and I couldn’t be more satisfied.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Everything was handled swiftly and smoothly. Glad they could get us in sooner than originally planned.

Customer Service - 5.0/5.0 -

They tried their best to be accommodating and helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I have not got to drive yet but it looks wonderful.

Customer Service - 5.0/5.0 -

They checked in with me like they said they would.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

I am not returning and I am actively telling people to avoid this company

Repair Quality - 0.5/5.0 -

The quality control was not up to par from what I would expect from a national chain repair shop. After new years there was a major break down in communication where I was not receiving weekly updates and when I would call the shop I was not able to speak to anyone locally or from the call center. My vehicle pick up date was delayed twice and when I was able to pick up the vehicle it was not in the same condition as when I dropped it off. My Vehicles parking sensors are either no longer plugged in or working like they were before, my windshield and passenger side windows all had a hazy residue on the inside that made it difficult to drive safely. My Vehicles registration sticker was not left with my vehicle nor my oil change sticker. I am very disappointed in how my vehicle was handled in this whole process and will not be returning.

Customer Service - 0.5/5.0 -

A majot break down in communication occurred after new years

Returned Clean

My Experience - 5.0/5.0 -

Had the best experience… Tiffany and crew took great care of us.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great experience! Would highly recommend Gerber to anyone.

Customer Service - 5.0/5.0 -

Tiffany is amazing. She let let me know progress of my car twice a week.

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

My Ford F150 was returned with a severe fluid leak between the front wheels where all the disassembly/reassembly was taking place from 9:00 AM November 11 through 5:30 PM December 19. My truck remains undriveable!!!

Likely to Recommend - 1.0/5.0 -

Some seem to be nice people who try hard but are currently overwhelmed by the volume of work they are trying to perform. I wish them well.

Repair Quality - 1.5/5.0 -

My Ford F150 was returned after 5:00 PM Friday, December 19 (while I am working at the ranch) after I had turned it over to Gerber at 9:00 AM November 11 for repairs I was told could take up to two weeks. The truck just sat in the driveway Saturday. Moving my tools and equipment to the truck preparing for the 100 mile drive for work at the ranch; I discovered a pool of fluid under the truck between the front wheels of the vehicle where Gerber had just taken five weeks for disassembly and reassembly of numerous brackets , components, subassemblies, hoses, parts, etc.: now they have returned my truck after five weeks in an unsafe un-drivable condition. This is a V8 4 wheel drive ranch work truck with towing package and tow-haul used to pull a single hay round bale trailer to deliver hay to cattle after our first freeze. I need my truck! Travelers did eventually approve a $30 per day rental car allowance for a rental car from Enterprise. They do not allow towing with their rental cars. You can see this is of no value to me. I need my truck!!!

Customer Service - 2.5/5.0 -

I admittedly have no understanding of their limitations of resources and supply chains, but I did not observe much sense of urgency or punctuality from the beginning of my first appointment with Gerber. They seem to me to be overcommitted and understaffed to deliver satisfactory results. They seem to be nice people who are now trying to make up for deficiencies in results being achieved. Their policy of not ordering parts until after they have taken your vehicle puts them in a challenging situation. Maybe they should reconsider taking a large deposit and releasing the vehicle, when drivable, when pares have long lead times and overwhelmed by customer demand.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 3.5/5.0 -

I had issues with my overhead lights that never were resolved.

Customer Service - 4.0/5.0

Returned Clean