Gerber Collision & Glass - Lubbock/Loop 289

4.9 (2,693reviews)
98%
3412 W Loop 289,  Lubbock,  TX  79407
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In operation 85 years, 8 years at this location.

Gerber Collision & Glass - Lubbock/Loop 289 offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Email

Reviews (2,693)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, often surprising customers who expected longer wait times. The quality of repairs was frequently described as excellent, with cars looking brand new upon return. Regular updates via text, calls, and emails were widely appreciated, keeping customers informed throughout the process. Staff were commended for being friendly, professional, and going above and beyond. A few customers noted minor issues such as paint imperfections, alignment concerns, or communication gaps prior to drop-off, reflecting areas customers felt could be refined.
AI-Generated from reviews written in the last 12 months
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"... smooth, and the finished result looks outstanding. The attention to detail and quality of their work really showed—they made my vehicle look great again. I truly appreciate ..." Read more
"... consistent communication, phenomenal customer service, and repair is spotless. Thank you." Read more
"... an appointment to have my daughters car assessed, the team kept us informed the entire time, and the work done was fantastic." Read more
"... every step of the way about what was being done. The car was finished in 9 days rather than the estimated 2-3 weeks. I am happy and satisfied!" Read more
"Gerber Collision did a great job in repairing my moms car. I am a repeat customer and will continue to use ..." Read more
"I dropped off on Tuesday and it was ready Thursday afternoon."
"They got my car done in a week!! Everywhere else quoted me over a month"
"... every step of the way about what was being done. The car was finished in 9 days rather than the estimated 2-3 weeks. I am happy and satisfied!" Read more
"I was shocked that it was done in 24 hours"
"I was originally told 1-3 days and it ended up being 7 Not the biggest deal in the world but I would like ..." Read more
"Amazing and consistent communication, phenomenal customer service, and repair is spotless. Thank you."
"Updated every Tuesday and Thursday via text, and they would call if they had anything else."
"... Outstanding repair quality and service. The team kept me updated on the status of my vehicle, was on point with communication, and completed the repairs in a timely manner. I ..." Read more
"... they did on my vehicle. They repaired it quickly, kept the process smooth, and the finished result looks outstanding. The attention to detail and quality of their work ..." Read more
"I got a call from them every Tuesday and Thursday morning updating me on my car"

Likely to Recommend

Repair Quality

Gerber collision got my truck fixed and back in a timely manner and it looks awesome!

Customer Service

Joshua Gregory went above and beyond and his customer service was second to none! I greatly appreciate all the help and knowledge.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

When i picked up the truck the repairs look unfinished...noticible raised line between the two tone paint and there appeared to be scratches on the black paint...Zack was there and he agreed that it was not finished right and he apologized saying that is not how they do business. He said he would make it a priority on Monday to get it fixed.

Customer Service

Zach treated me great.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

amazing customer service and the turnaround time was great

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everything went great and got the car back before estimated!

Customer Service

Kept me updated the whole process

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great experience

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They we’re professional and kept me updated on the vehicles progress as it was getting repaired.

Likely to Recommend

Great job

Repair Quality

They worked fast and kept in touch about the status of my vehicle. Also did an amazing job at repairing my car!

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Friendly people, quick quality work.

Customer Service

I am a career property adjuster, they explained the claim process and handled it all perfectly.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very helpful and did a great repair job. I'm very satisfied.

Likely to Recommend

Excellent customer service and quality of work.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with the speed of getting my car repaired. It was done in 7 days. The car looks fantastic. The back of my car was a total wreck. It looks wonderful. Like nothing ever happened to it. Am extremely happy and satisfied. If I am ever in a collision again and need repairs I will definitely choose Gerber collision.

My Experience

It looks great & runs great. Thank all of you for a great job

Likely to Recommend

Do did that

Repair Quality

Everything was great

Customer Service

Everything was 2

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Did a great job on fixing the scratch on my hood and installing the new emblem.

My Experience

Zach and the gang did a great job and it was done quickly!

My Experience

Zachary was fantastic. Everyone there was awesome. My truck got done on time and looks fantastic.

My Experience

Amazing service! They had me in and out and my car is looking brand new! This is my go to place for repairs.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Gave ya’ll five stars on Google ! My job wasn’t very big but you guys made me feel like it was and made me feel important and valued as a customer. I appreciate that and I will be recommending you to everyone that needs bodywork . *****

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I was very pleased with my overall experience.

Repair Quality

Customer Service

The staff were very professional and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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